I have bought several times. The first time the cashback fast and without problems. Then two purchases I had to claim the cashback. And with the last two purchases I've made I have the cashback still pending (and the purchase was in May!!!). Requests have been made to the store but nothing, nor do they respond… I will not buy again.
Hi, Martha!
We are sorry you had such an experience. We have paid the refund for your first purchase of our funds. Also, we have sent a request to our partners to find out the reason why the refund did not appear in the system. As soon as they answer us, our agent Veronica will notify you immediately.
Greetings.
The LetyShops team
Before it worked very well, but for several months I have had to claim the cashback because it does not recognize it automatically, despite the extension working correctly and going from the website.
Hello!
We are very sorry that you have such an experience. We see that the requests have been created to search for the lost cashback. We have sent them to our partners already to find out what the problem is. In the meantime, we recommend that you delete cookies in your browser or try using another browser without third-party extensions. We hope that incidents like this do not happen again during your next purchases.
Greetings!
The LetyShops team
Cashback fixed. It did not appear, but they finally fixed it and it appeared immediately.
Hello!
Glad we were able to help you with your refund. Enjoy your future purchases!
All the best,
LetyShops Team
I always have problems with cashback in this store, they never give it to me, I always have to claim, it is more convenient for me to buy it directly in the store, thus being able to use the coupons
Hello.
We are sorry that you have faced such a situation. Unfortunately, partners generally reject our requests for your orders as the commission was paid to another source in the store. From our practice, there are several options for what could be: transition with an ad banner, use of other tabs at the time of purchase.
Follow the status of your applications in the personal account, we hope that we will receive the response from the partners soon and that it is affirmative.
All the best.
The LetyShops team
Whenever I've made a purchase at this store when the cashback isn't increased, I've received it immediately and without any problems. However, whenever I've tried to take advantage of a large cashback increase (more than 20%), I always run into problems. Now I'm waiting for at least four months for the cashback, which would have given me more than €10 worth of purchases, to be approved. In recent months, I've noticed that the app isn't working properly, and I'm having to claim back many purchases from this and other stores.
Hello, Ruth!
We understand your emotions. Losing cashback is also unpleasant for us. Please monitor the status of your request. We will do everything possible to find the lost refund and return it to you. If you have any questions, please don't hesitate to contact support@letyshops.com.
All the best.
The LetyShops team
After a cashback was rejected, I decided to give a bad review, and it's not even reflected. They're claiming I took advantage of a promotion that wasn't true... I took advantage of normal offers on the site. NO PROMOTIONS!!! And they're still doing the same. MiFarma can't be trusted.
Hello, Olga.
We regret this situation. According to the information we have, the cashback was declined because a coupon was used. We would like to point out that not all offers and discounts offered by the store are eligible for cashback. We hope your future purchases will be successful.
All the best.
The LetyShops team