Good afternoon, Aleksey!
Thank you for your feedback. We are sincerely sorry that the cashback for orders has declined, but do not worry, we will try to understand this situation and help you.
Confirmation and rejection of the cashback occurs automatically based on the data that the store passes to us.
The cashback for an order may deviate if, after its execution, changes were made to the order, namely: a part of the order was purchased, the positions of goods in the order were changed, the delivery method of the order, and other changes. Also, the order must be placed within one browser session and adhere to the rules for making purchases with cashback: https://letyshops.ru/pravila
Sometimes, unfortunately, stores / services transmit incorrect information about the status of orders, and an erroneous rejection of the cashback occurs.
In order to go to the store and find out the reason for the rejection of orders, please leave a request through your personal account, the "Help" section, we will try to help you resolve the issue with rejected orders.
We will be waiting for your appeal. Have a nice day!
Respectfully,
LetyShops team