Good afternoon, Anastasia!
Thanks for reporting the issue. It is very important for us that you can receive cashback for each order. For this, we advise you to comply with our rules, as well as the conditions that are published on the pages of our partners.
With the correct ordering algorithm, we turn to our partners and specify the reason for non-accrual. An appeal to the care service has been created from your account. Please answer the questions in circulation.
If we can, we will tell you yourself what caused the loss of cashback. If not, we will turn to the store for help and try to return your cashback.
We will be grateful for your assistance.
Respectfully,
LetyShops team