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Don't forget about Cashback rules and advices

Purchases at Л'Этуаль with cashback in Norway

Time for crediting cashback
Average waiting time for cashback: 28 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 45 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions
3.4% За оплаченный заказ
4.4% За оплаченный заказ Premium brands

К Premium brands относятся: Shu Uemura, Tiffany, Kilian, MAC, Bobbi Brown, Tom Ford, La Mer, Burberry – аромат BURBERRY HER.

Минимальная сумма заказа для получения кэшбэка 500 рублей.

Важно! Кэшбэк начисляется на сумму заказа с учетом НДС.

При оплате картой для зачисления кэшбэка необходимо дождаться сообщения о том, что оплата прошла, после чего нажать кнопку "Вернуться в магазин".

При применении скидки, кэшбэк будет начисляться на фактически оплаченную стоимость заказа.

Кэшбэк не начисляется:
- за заказы на сумму свыше 50 000 рублей;
- за покупку подарочных сертификатов;
- за использование подарочных сертификатов для оплаты товаров;

- за заказы, сделанные в мобильном приложении Л'Этуаль (Android или iOS).

При использовании промокодов кэшбэк может быть не начислен.

 

Магазин Л'Этуаль вводит новое условие сотрудничества и за оптовые заказы кэшбэк будет отклоняться.

Правила определения оптовых покупок подробно описаны здесь.

Reviews on Л'Этуаль (301)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
24.06.2019

I want to share my unpleasant impressions of the order in this store. Unfortunately or fortunately, here for someone like, when ordering something, I do not take screenshots, etc., because I don’t think that there will be problems with the accrual of cashback, and after the purchase you don’t really want to bother, look for checks, screenshots and waste time on solving this issue. Therefore, I put the fat minus the store!

The review was translated from Russian using Google Translate. Show original Show translation
24.06.2019

Tatiana, good afternoon!

Unfortunately, the cashback for your purchase was not fixed automatically. Information could not enter the system, and in order to contact the partners to resolve the issue, information about the order is needed. For this, the manager asked to send a screenshot of the order from the personal account on the store website. Thank you for your assistance.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.06.2019

The same situation as the previous authors: a month of cashback waiting and refusal. Order paid immediately and received.

The review was translated from Russian using Google Translate. Show original Show translation
19.06.2019

Hello, Elena.

We understand how unpleasant when such situations occur. In this case, we also get nothing. To find out why this happened, we will try to send a request to your partners for your order.

We hope more of this will not happen again.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.06.2019

The month of waiting for cashback credits and a refusal comes. This causes only negative emotions. Again write in support and prove. Although everything is clear that the order was paid and received

The review was translated from Russian using Google Translate. Show original Show translation
15.06.2019

Good day!

Konstantin, we understand, but do not be upset.
The care manager will definitely help in resolving the issue in circulation :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.06.2019

It used to be profitable to buy, since there was a cashback in rubles, and not as a percentage of the order amount. Now more relevant to buy immediately in the store.

The review was translated from Russian using Google Translate. Show original Show translation
09.06.2019

Katia, good afternoon!

The world does not stand still :)
Although the terms of cooperation with L'Etoile have changed a little, you still get the benefit of cashback purchases.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
25.05.2019

The cashback from this store has never been credited without problems. Every time only after contacting support. The last time already in advance (even when placing an order) made all the screenshots that are usually requested by the support service. With other stores this is not.

The review was translated from Russian using Google Translate. Show original Show translation
26.05.2019

Anna, good afternoon!

We see in your personal account that several times you had to wait for cashback for orders in L'Etoile a little longer. Sometimes partners really need more time to process information and transfer it to us. I hope the situation does not happen again.

If anything, we are always in touch and ready to help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.04.2019

Hello! Very dissatisfied with the work of Letual’s store in terms of interaction with LetyShops cashback service. I tell. 03/02/2019 I made an order in the store Letual. The order was paid when it was issued in one session via a computer, that is, without using mobile devices. Made a purchase. Order 07.03.2019 took it. The item did not return. Buying happy. However, cashback in the amount of 114, 45 rubles. was rejected. It was only after contacting LetyShops customer service with the help of manager Maria Pudova. She is great, so give her a bonus, because I was credited with unreasonably rejected cashback.

The review was translated from Russian using Google Translate. Show original Show translation
14.04.2019

Hello, Elena!

Thanks for the tip :)

We were glad to help you. We hope that similar situations with a cashback rejection will not be repeated.

Any questions or need help - write. Enjoy your shopping!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.04.2019

And how is this when you pay a gift certificate for a cashback product is not charged. This is exactly the same money deposited in the store cashier upfront !!!!!

The review was translated from Russian using Google Translate. Show original Show translation
02.04.2019

Nikolai, good afternoon!

Thanks for the comment.

Unfortunately, partners do not share with us the remuneration with this method of placing orders. Therefore, cashback can not be credited, because there is nothing.

If you have any questions - write. We are always happy!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
19.03.2019
I made several orders, cashback is always charged on time. Thank!
The review was translated from Russian using Google Translate. Show original Show translation
18.03.2019

Everything is as always ... eternal problems with enrollment cashback. Eternal dances with tambourines: send it, send that ... oh, sorry, and all that ... Order number 4664427740. The term of enrollment expires 19.03. In general, at least something will work or will it be easier to leave for another platform and not waste time here ?! Get familiar with this (once again)!

The review was translated from Russian using Google Translate. Show original Show translation
19.03.2019

Good afternoon, Marina!

Thanks for the feedback.

Noticed, you have created a call to the care service, and the issue with the cashback has already been resolved. Perhaps the partners took a little more time to process the order and transfer information to us. Be sure to analyze the situation. We hope more cashback does not take long.

There will be questions - write. Enjoy your shopping!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.03.2019
Excellent store, with high-quality goods and humane prices. Most of the goods are cheaper than in the store + cashback from Leti. Thank.
The review was translated from Russian using Google Translate. Show original Show translation
14.02.2019
Order issued on 01/30/2019 Cashback was confirmed on 02/14/2019 Thank you very much!
The review was translated from Russian using Google Translate. Show original Show translation
14.02.2019

For some reason, they first wrote that the cashback was unfortunately not confirmed (which was very unexpected and unpleasant), but the next day I received a letter of confirmation. It is not clear what a glitch, minus the star

The review was translated from Russian using Google Translate. Show original Show translation
14.02.2019

Ksenia, good afternoon!

Thanks for the feedback.

The reward for your order was recorded twice. During the processing of information, one cashback deviated, the other was credited to the balance.

There will be questions about the service - be sure to write. We are always happy :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.