Hi carmen.
We are sorry that you faced such a situation. Like and you, we are also interested in the accreditation of cashback. Only in this case do we receive a commission from the partners. Loss of cashback can be caused by several factors: violation of store terms, prolonged payment (more than one hour), use of promotional codes. Follow the status of the requests, please. As soon as the response from Iberia arrives, we will notify you. We hope the problem will be resolved soon.
All the best!
The LetyShops team