A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order to avoid losing your cashback, we recommend that you delete cookies in your browser before visiting the Temu website. To do that, use the keyboard shortcut Ctrl + Shift + Del. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual payment amount, without considering any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
The cashback credited to your balance may be lower than the amount shown as "Pending". This can happen due to exchange rate differences, VAT, other applicable taxes and fees, and delivery or shipping costs applied by the store.
Ik raad het aan. Ze hebben mijn cashback terugbetaald. Ze hebben gezocht en gevonden...
Erg goed
Ik heb meerdere bestellingen geplaatst, maar geen cashback ontvangen
HOI!
Bedankt voor je feedback. Om dit probleem te verhelpen, kun je een verzoek tot cashback-verlies indienen in je persoonlijke account, onder 'Mijn Cashback'.
Indien u nog vragen heeft, kunt u ons altijd schrijven via het kopje "Help".
Ik bestelde voor het eerst iets in dit topic via Letyshops en kreeg meteen de cashback! Ik ben er erg tevreden mee, ik heb de cashback overgemaakt naar mijn kaart en alles was de volgende dag al binnen!
Klasse! Wij begeleiden u graag bij uw aankopen :)