Het was absoluut mijn favoriet, maar ik heb de week van Black Friday gebruikt om iets in de uitverkoop te kopen, en toen werd mijn bestelling geannuleerd en weigerde ik mijn cashback op dinsdag, terwijl alles net was uitverkocht. Ik kan dus niets anders meer met korting kopen...
Hallo.
Het spijt ons enorm te horen wat er is gebeurd, vooral tijdens zo'n belangrijke week als Black Friday. We weten niet waarom de winkel heeft besloten je bestelling te annuleren, aangezien die beslissing volledig aan hen is toevertrouwd, en we begrijpen volledig hoe frustrerend het moet zijn geweest om de aanbiedingen te missen.
Ze verlagen het aankoopbedrag, waardoor je minder cashback krijgt.
Hallo!
De cashback wordt uitgekeerd over de netto waarde van het product, exclusief BTW, alle overige belastingen en toeslagen en eventuele bijkomende kosten, zoals bezorging en verzending.
I placed an order and didn't receive the cashback, and now that I read it, it's because I used a coupon. It's one of the few stores that doesn't accept coupons.
Hello.
We're deeply sorry for what happened. We want to clarify that when you use external coupons or discounts, the store doesn't pay us a commission, so the cashback isn't recorded. We understand this may be annoying and we always try to be transparent to avoid these kinds of surprises.
⚠️ BEWARE OF MIRAVIA ⚠️ I bought a product that turned out to be counterfeit, with an official certificate from the brand confirming this. Since then, I've been waiting for a refund for months. They've promised me multiple times in writing that they would refund my money, but they don't keep their promises; they constantly contradict themselves and keep me going around in circles without a solution. Furthermore, I'm not alone. Just today, I heard from another person who had the exact same problem with AirPods also purchased here. Be very careful if you're going to buy anything, because if you have any problems, you'll be on your own, without real help and without clear answers. I've had to complain to the Consumer Affairs Department, file a complaint with the National Police, and gather evidence for weeks. All I want is my money back, and they're not even capable of doing that. This isn't an isolated complaint: it's a warning.
My last two orders didn't give me cashback because I used a coupon...
Hello!
Unfortunately, according to the store's terms and conditions, cashback is not credited if coupons are used. However, we want to support you in this situation, so we've credited a bonus from our account. ❤
I don't like LetyShops for this store, because if you use a discount coupon (which is very likely with Miravia), your cashback won't be activated.