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Don't forget about Cashback rules and advices

Purchases at YOOX with cashback

Time for crediting cashback
Average waiting time for cashback: 42 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 55 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Внимание! Чтобы кэшбэк начислялся, при оформлении заказа необходимо пользоваться только российской версией сайта YOOX.

 

Кэшбэк начисляется только на стоимость товаров, без налогов, сборов и расходов по доставке.

 

Кэшбэк по заказам с YOOX может появиться в вашем кабинете в течение 5 дней после оформления.

Кэшбэк не начисляется за заказы сделанные в мобильном приложении YOOX (Android или iOS).

Reviews on YOOX (41)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
26.12.2018

Cashback is scanty, and relevance is lost when buying only from the site. It is more profitable to buy through the application with a promotional code, which is valid only there.

The review was translated from Russian using Google Translate. Show original Show translation
27.12.2018

Anatoly, hello!

Thank you for your response.

The cashback rate is determined based on the terms of cooperation with partners. It can be increased with Lety codes, statuses and during promotions. You have the right to choose the discount that will give more benefits for online purchase. Unfortunately, when placing an order through the mobile app store cashback is not charged. Buying through our service, users get the opportunity to participate in contests, sweepstakes and get nice prizes.

There will be questions - write. We will be happy to answer.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.08.2018

Good day! Order 1008Y053B1883E from 08/10/2018, was issued via Google chrome mobile browser, the history of transitions to YOOX.COM are displayed in your personal account, but the cashback is not listed in the waiting list.

The review was translated from Russian using Google Translate. Show original Show translation
30.08.2018

Good afternoon, Alexander!

Thanks for the comment.

It is important for us to analyze this situation and help to ensure that purchases with the service bring only positive emotions.

If it happens that the cashback for the purchase is not fixed, be sure to understand the reasons and give recommendations so that this does not happen again in the future. Colleagues from the service of care turn to partners, through which we cooperate with stores, to find out why the cashback did not appear. Since we cooperate indirectly with the stores, we get an answer on average within 2-4 weeks.

An appeal to the care service №1404587 has been created on your behalf. Please respond to the appeal so that we can help as soon as possible.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.08.2018
Hello! Cashback always get. although sometimes the delay depends on the store. In YOOX, it is always charged in 3 weeks, since wait for the return of the unsuitable product. And so everything is fine, everything is on time! Thank!
The review was translated from Russian using Google Translate. Show original Show translation
12.07.2018

04.07.2018 made an order on the site, after clicking on the link, moreover she received the parcel, but the cashback was not displayed.

The review was translated from Russian using Google Translate. Show original Show translation
29.07.2018

Hello, Anastasia!

Thank you for writing about the situation.

In order to help, we have created an appeal to customer care. You can familiarize yourself with the appeal and give an answer in the “Help” section of your personal account - “My requests”.

We will wait for feedback. Have a great day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.05.2018
Love!!!!!!
The review was translated from Russian using Google Translate. Show original Show translation
04.05.2018

Order 0703Y7AB41883C. 58 days have passed, there is no cashback.

The review was translated from Russian using Google Translate. Show original Show translation
05.05.2018

Hello, Nikolay!

Thanks for writing to us. I am pleased to inform you that the cashback on your order has already been credited automatically according to data from the YOOX store.

There will be questions about the work of the service - write, we are always open to communication.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.05.2018

It has been 55 days and cashback is not given. Order number: 0803YD56A1883C.

The review was translated from Russian using Google Translate. Show original Show translation
03.05.2018

Good afternoon, Marcel!

Thanks for the comment. We see that you have already created an appeal to the care service to resolve this issue. The manager took control of your message and will respond to it within a day.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.04.2018

06.02.18 did return some things from the order. For return paid 1585 thousand rubles. Today is 04/18/18 money has not yet been returned. No stuff, no money!

The review was translated from Russian using Google Translate. Show original Show translation
26.03.2018
The refund for me was very fast. Not expected. Thank. Withdraw money on the card. I thought that after a few days, it turned out a few minutes. Thanks again.
The review was translated from Russian using Google Translate. Show original Show translation
26.03.2018

Cash back always get on time. The store is very good.

The review was translated from Russian using Google Translate. Show original Show translation
13.03.2018

Thank you, everything suits for now.

The review was translated from Russian using Google Translate. Show original Show translation
18.01.2018

So it is not accrued cashback (

The review was translated from Russian using Google Translate. Show original Show translation
19.01.2018

Hello!

Thank you for your feedback. It is a pity that the cashback for your order did not automatically lock in. To resolve the issue, please create a call to our care team. You can do this through the “Help” section of your personal account. We will definitely try to understand the situation and help.

We will wait for your appeal.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.