Good day!
Thanks for the feedback. Cash back is automatically calculated based on data from the store. For our part, we turned to the manager, who is responsible for cooperation with this store, and will try to find out the reason for losing the cashback, as soon as we receive an answer, the manager with whom you corresponded in circulation, will contact you.
Believe that we are also interested in ensuring that each of your orders is successfully recorded in our system, since we receive remuneration from stores only for such orders.
Hope for your understanding. There will be questions and suggestions regarding the work of our service, be sure to write. Have a nice day!
Respectfully,
LetyShops team