Purchases at Tiendanimal ES with cashback in Netherlands

It's the first time I buy from Tiendanimal and I did it because the cashback was 20%, I took advantage of the opportunity to buy food for my furry friends, I read all the rules for the cashback to be fulfilled and it turns out that they deny it to me, when I have complied with everything and the only coupon used was provided by Letyshop, (very bad Tiendanimal) thank goodness that when I opened a dispute they have responded quickly and have accepted it. I don't know if I will buy from Tiendanimal again, but I have already bought from Letyshop 2 more times in other stores! Thank you very much for the cashback! I give them 2 stars because the shipping was fast, if not I would give them one. I hope they improve

Who would have thought that having a discount for being a new customer would make Tiendanimal reject LetyShop's cashback? I chose it because I was going to get €4.5 back. And after receiving the product, almost 2 months later, I decided to make a request, and that's when I found out about this. To be clear, it's not LetyShop's fault. Looking at it another way, the next purchases I make, as they will no longer have a discount from the store itself, should receive the cashback (I hope). If so, I'll give it a few more stars...

Letyshops has given me a voucher. Tiendanimal has registered an order of €51.98 as one of €8.09 and they still haven't given me the cashback after the deadline. Not a recommended shop.

Hello, I was between 3 and 4 because it seems, from other comments and my experience, that this store tries to make you miss out on the cashback and if you don't claim it, then it's better for them (obviously, but it's a somewhat dubious policy...). In the end I gave it a 4 because when I claimed and let the months of waiting go by, they finally accepted the cashback and it was added to my account. Thank you Letyshops for these years of accumulated cashback and the extra discount in the stores :)

Not all that glitters is gold. Be careful with this store, they offer you coupons that if you use them they reject the cashback, and the best of all is that you save less than if you used LetyShops to claim the cashback. Very unhappy with this policy. On the other hand, I must say that LetyShops has handled the incident very well. In short, I do not recommend buying from this store at all, even though there are better offers in others.

I no longer buy in this store, I prefer others that are also in Letyshops, in this one the cashbacks are always rejected for no reason, so I have ended up opting for others

I have never had a problem with cashback and I am saving a lot on my cat's food. I recommend it.

A while ago I had no problems with the animal store cashback, but lately it never appears and I have to complain.

It's disgusting on the part of Tienda Animal! I always have problems with cashback. First, it takes a long time (months) to approve it, if they don't deny it for something. Then the last 2 times they have denied it and I have appealed. They have alleged that I had used coupons and I had not put any. They have been large purchases of about €70, I have chosen this store to purchase feed for my animals so that later they won't give me cashback! Letyshops ended up giving me a subscription and sticking up for them. I am very dissatisfied and disappointed with the animal store. I do not recommend it. BITIVA.ES is much better!!! I recommend taking screenshots of the entire purchase process, even if they go through the process and deny it anyway.

Tiendanimal always gives problems with cashback. You make your purchase, they give you a cashback that corresponds to the amount of the purchase you have made and the percentage of cashback that the store offers, and a few days later they change it to an amount of cents and finally they deny it. The last purchases I have made with them I have had problems and the Letyshops team ended up solving them.

I have a lot of problems with the Cashback from the animal store, it takes many months, I even buy again and I still don't have the Cashback from the previous purchase and the sum is less than the real expense, I don't know why... a real mess... But it's not Lety's fault because they always solve problems quickly, in this case, the bad score is undoubtedly due to the store.