Good day, Iraida!
Thanks for the comment. We are sincerely sorry that you are faced with this situation. By order, the cashback for which was rejected, we turned to our partners for help. Unfortunately, we received the answer that the buyer came from another source.
The following factors could have affected this: moving to another site during checkout; click on a pop-up ad banner (for example, simply closing it); active third-party extensions; payment order card with a bonus program; use of promotional codes / coupons and more. Such actions could contribute to the rewriting of our affiliate links, which stores information for the store that it was with the help of us that the product was purchased.
To minimize the risk of losing cashback, please follow our rules .
We hope that in the future each of your orders will be recorded automatically and there will no longer be situations like this.
We also want to thank you for the good advice to our users. Indeed, it is very important for getting a cashback to redeem exactly the online order that was processed through our service.
We understand that you were counting on remuneration, so as far as possible, you decided on the issue of accrual in your favor.
Will need help - be sure to write. Have a nice day!
Respectfully,
LetyShops team