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Don't forget about Cashback rules and advices

Purchases at Снежная Королева with cashback in Netherlands

Time for crediting cashback
Average waiting time for cashback: 23 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 45 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Reviews on Снежная Королева (14)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
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• are non-informative (only star rating or a few words)
13.01.2019

Standard, apparently, for this store situation. 12/28/18 made an order in the online store with the ability to pick up in the shopping center. On December 30, I took it, the store said that they were sending data to the online store about all completed orders. As a result, on January 12, the order was transferred to the “canceled” status. I wrote in support of the store, with a check attached, they promised to sort it out, but nothing followed. Letishops reacted instantly and accrued cashback, despite the partner’s bad faith.

The review was translated from Russian using Google Translate. Show original Show translation
18.01.2019

Hello Irina!

Thanks for the feedback.

We are very sorry that this situation has happened. We hope this does not happen again. There will be questions about the work of our service - write, we are always happy to help :)

Have a nice shopping!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
25.12.2018

The same situation as in several reviews below. 12/13/2018 made an order on the website with the condition of payment and pickup from the Ryazan store. On LetyShops cashback "Waiting" immediately appeared with the comment that the expected date of order confirmation was January 27, 2019. 12/14/2018 paid for and took the order by presenting the form sellers from the site. From this day, the order on the site snowqueen.ru hung in the status "Order is executed", and today it moved to the status "Order canceled." I look forward to hearing from the Snow Queen.

The review was translated from Russian using Google Translate. Show original Show translation
25.12.2018

Good afternoon, Olga!

Thank you for your comment.

While cashback for the order is in the status of "Pending". We are waiting for confirmation partners. Noticed from your account open call service. Victoria's manager will control the situation and help if there are difficulties with crediting the cashback. We hope the issue with the wrong order status on the store's website will be resolved soon.

There will be questions - write. Always open to dialogue.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.12.2018

Made an order on the website of the Snow Queen with full payment and delivery in Moscow on November 25, 1818. Cashback appeared immediately. 3.12.18 order delivered.13.12.18g. cashback confirmed. What can you say? Everything works in accordance with the rules of online trading. No return within 7 days after delivery - the shop charges cashback. Regarding reviews that the store is doing everything to cashback was not accrued. In my experience, there were no problems with charging, provided that the order was correctly placed through Lety Shops and it did not return to the store.

The review was translated from Russian using Google Translate. Show original Show translation
08.07.2018

My advice about getting cashback from this store: do not move away from the cash register with the paid goods until your order, issued through the personal account on the official website, changes its status to “completed”. I suspect that the staff specifically when issuing an online order do not put a mark. In my case: the order was issued through their website right in the store, after selecting the product, the order was collected within half an hour. A cashback appeared on Letishops with status pending. When it came time for the cashback, a letter arrived that it was rejected. After entering the account on the store site, I see that my order is canceled, although it would be foolish for me to mark the order and refuse the amount of about 8000. As a result, only the Letishops site compensated me for 2000 from my own funds. Many thanks to them for their understanding. But continue to be careful when you pick up the order.

The review was translated from Russian using Google Translate. Show original Show translation
09.07.2018

Good day, Iraida!

Thanks for the comment. We are sincerely sorry that you are faced with this situation. By order, the cashback for which was rejected, we turned to our partners for help. Unfortunately, we received the answer that the buyer came from another source.

The following factors could have affected this: moving to another site during checkout; click on a pop-up ad banner (for example, simply closing it); active third-party extensions; payment order card with a bonus program; use of promotional codes / coupons and more. Such actions could contribute to the rewriting of our affiliate links, which stores information for the store that it was with the help of us that the product was purchased.

To minimize the risk of losing cashback, please follow our rules .

We hope that in the future each of your orders will be recorded automatically and there will no longer be situations like this.

We also want to thank you for the good advice to our users. Indeed, it is very important for getting a cashback to redeem exactly the online order that was processed through our service.

We understand that you were counting on remuneration, so as far as possible, you decided on the issue of accrual in your favor.

Will need help - be sure to write. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.03.2018

Once again, the cashback did not appear when online paying for goods in the Snow Queen. All transitions and adding to the cart with payment of goods are made in accordance with the rules for receiving cashback. This is not the first time! Letishops suggested to wait 3-4 weeks to find out the reasons, while noting that everything was done correctly according to the description and application of screenshots. This time a separate browser with extensions was used for ordering to receive a cashback. The result is again zero. The order was made for a very large sum and, as a bona fide customer, “waved a pen” to me. The amount of the return on expectations should be 11 286 rubles. and she is absolutely not small. I ask you to assist in receiving cashback! 3-4 weeks to wait for clarification of the reasons, and most likely how often it happens, nothing positive can wait very sadly! I give the worst rating for interaction and promises to return money for purchases (I hope that the issue will be resolved). Thank!

The review was translated from Russian using Google Translate. Show original Show translation
14.03.2018

Svetlana, hello!

Thanks for the feedback. We understand you and it is equally important for us that you get cashback for every purchase in your favorite store. If you don’t receive cashback, we don’t receive rewards from the store either.

We test purchases every day and, following all the rules, the cashback appears automatically. If you lose cashback, we understand the reasons to protect in the future from repeating such situations. To do this, ask questions about the algorithm of registration of purchases and give useful recommendations.

We keep control of your appeal and as soon as we receive a response from our partners, we will immediately contact you.

Hope for your understanding.

Best wishes,
LetyShops team

The review was translated from Russian using Google Translate.
16.10.2017
The store will do everything in order not to accrue cashback, and while faced with such a problem only in this store, in all other cashback appears immediately after ordering, and then either confirmed or rejected. The snow queen ignores the cashback charge altogether; out of 2 orders, not one cashback was even credited. I contacted the letyshops support service, but a month has passed, and nothing has been found out. I made an order through the site only because of the cashback, because, after all, it’s safer to buy such things in the offline store and not worry, and suddenly it won't work. If there’s such a problem with this store, can letyshops have any sense not to cooperate with it at all and not to spoil one’s reputation? If my cooperation with letyshops had begun with an order at this store, most likely it would have ended there, now only the positive experience of previous purchases gives hope (albeit a very small one) that this issue will be solved somehow.
The review was translated from Russian using Google Translate. Show original Show translation
16.10.2017

Good afternoon, Olga!

Thank you for your feedback. Unfortunately, the loss of cashback happens and for us such situations are no less unpleasant. After all, we also do not receive a reward for orders that are not credited to your balance.

For our part, we are doing everything possible to minimize the loss of cashback. Every day we work on improving our service and make a lot of test orders and are confident that if you follow all the rules for making purchases with cashback when placing orders , then there will be no problems with fixing orders.

Unfortunately, we also received a response from our partners about your orders. The delay is due to the fact that we are not directly cooperating with the store, but through a special affiliate program, so communication becomes a bit more complicated.

We ask you not to worry, we have not forgotten about you and keep the question under control.

It is important for us to get an answer from our partners in order to find out the reason for not earning a cashback and that such situations do not recur in the future.

We will contact you immediately as soon as any information from the store. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.10.2017
Cashback did not appear !!! I advise you to immediately make a screen of the status of the order. I turned to the support service with screenshots and checks. Three months later, the store responded that the order was canceled (the data in the summer shop did not arrive). As a result, instead of 880 rubles of cashback, I received 500 rubles - a bonus from Letishop.
The review was translated from Russian using Google Translate. Show original Show translation
02.10.2017

Good day!

Thank you for your feedback. Indeed, sometimes there is a loss of cashback. For our part, we turned to the appropriate manager, who is responsible for cooperation with the store Snow Queen regarding your order. But, unfortunately, received a negative response. The store did not transfer us a reward for the order, informing you that you did not follow our affiliate link.

This could happen if, before placing an order, you clicked on some kind of advertising banner, clicked on another affiliate link from the newsletter, or you installed a browser extension that overwritten our affiliate link.

Despite this, we compensated cashback for your order partially from our own funds. In the future, please try to temporarily disable third-party extensions and do not switch to other tabs during checkout.

With other tips to minimize the risk of losing cashback, you can find on the page: https://letyshops.ru/pravila

There will be questions and suggestions regarding the work of the service - be sure to write. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.09.2017
Unfortunately, there were problems with the accrual of cashback. It is a pity, because The store itself is very good. Apparently, a flaw. Thanks to the LetyShops team for understanding and prompt solution of the problem.
The review was translated from Russian using Google Translate. Show original Show translation
27.08.2017
More than 35 days have passed, there is no cashback.
The review was translated from Russian using Google Translate. Show original Show translation
27.08.2017

Hello!

Thank you for your feedback. Cashback on orders from this store is usually fixed throughout the day.

If for some reason the cashback did not appear in your personal account, even though it was decorated with all the rules: https://letyshops.ru/pravila, write to us through the Help section of your personal account. We will try to help you in this situation.

Good evening!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.06.2017
The cache is not confirmed for a long time, the purchase was still 5 numbers, so far, pending ...
The review was translated from Russian using Google Translate. Show original Show translation
10.06.2017
The promo code adm2016 does not work.
The review was translated from Russian using Google Translate. Show original Show translation
10.06.2017
My wife ordered a coat, I, being on a business trip, bought it, and the cashback was rejected. I was upset and, almost without hoping for a positive outcome, I wrote to the support service, sent a photo of the check and immediately added a cashback to the account. Heard a lot of bad reviews about other cashback services, but about letyshops I can personally leave only positive) Thank you!
The review was translated from Russian using Google Translate. Show original Show translation
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