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Don't forget about Cashback rules and advices

Purchases at Снежная Королева with cashback in Netherlands

Time for crediting cashback
Average waiting time for cashback: 23 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 45 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Reviews on Снежная Королева (17)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
12.09.2019

I am writing again. How not ashamed letyshops to deceive consumers ?? The cashback hanging "on hold" is automatically canceled, despite the fact that the manager for 3 months assured me that you just need to wait. I have fully provided documents proving payment of the order! Return my money!

The review was translated from Russian using Google Translate. Show original Show translation
13.09.2019

Good afternoon, Daria!

We are committed to long-term relationships with users. To deceive is not in our interests.
Cashback appears in your account and changes its status based on information from partners. This process happens automatically.
We were not given a commission for your purchases. In the appeal, we will examine in more detail why this happened. Manager Anya will reply to you shortly.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
27.08.2019

Good evening. Three! months ago I was supposed to get a cashback of more than 10,000 rubles from this store. The cashback is hanging "on hold" for the correct amount, but for some reason they cannot charge it to me. All screenshots of the paid order, copies of payment from the card are provided, and I have been waiting for some reconciliation of orders for three months. It is clear that the instantly accrued cashback of 2 rubles with Ali Express can not be compared with such an amount. I am disappointed.

The review was translated from Russian using Google Translate. Show original Show translation
28.08.2019

Daria, good afternoon!

We understand your emotions and apologize, because the deadlines have really passed.

The cashback is credited to the balance after partners reconcile the information. Sometimes they need more time to process the data.
The manager keeps the appeal under control and will contact you.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
03.04.2019

They confirmed the cache only when all the lines came out and after contacting the care service.

The review was translated from Russian using Google Translate. Show original Show translation
03.04.2019

Good afternoon!

Thanks for the feedback.

Sometimes there are delays in data transmission.
For our part, we are always ready to help our users with enrollment.

If you have questions, please write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.01.2019

Apparently, the standard situation for this store. 12/28/18 made an order in the online store with the ability to pick up in the shopping center. She took it on December 30, they said in the store that they were sending data to the online store about all completed orders. As a result, on January 12, the order went into the status of “canceled”. I wrote in support of the store, enclosing a check, promised to figure it out, but nothing came next. Letishops reacted instantly and accrued cashback, despite the dishonesty of the partner.

The review was translated from Russian using Google Translate. Show original Show translation
18.01.2019

Hello Irina!

Thanks for the feedback.

We are very sorry that such a situation has occurred. We hope this does not happen again. There will be questions about the work of our service - write, we are always happy to help :)

Have a nice shopping!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
25.12.2018

The same situation as in several reviews below. 12/13/2018 made an order on the site with the condition of payment and pickup from a store in Ryazan. At LetyShops, the “Pending” cashback immediately appeared with a comment that the expected date of order confirmation was 01/27/2019. 12/14/2018 paid and picked up the order with the presentation of the form to the sellers from the site. Starting from this day, the order on the snowqueen.ru website has sagged in the status of “Order is being fulfilled”, and today it has moved to the status of “Order canceled”. I look forward to hearing from the Snow Queen.

The review was translated from Russian using Google Translate. Show original Show translation
25.12.2018

Good afternoon, Olga!

Thank you for your comment.

While cashback for the order is in the status of "Pending". We are waiting for confirmation of partners. We noticed that a call to the care service is open from your account. Manager Victoria will monitor the situation and help if there are difficulties with crediting cashback. We hope the issue with the wrong order status on the store website will be resolved in the near future.

If you have any questions - write. Always open to dialogue.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.12.2018

I placed an order on the Snow Queen website with full payment and delivery in Moscow 11/25/18. Cashback appeared immediately. 12/3/18 order delivered. cashback confirmed. What can I say? Everything works in accordance with the rules of online commerce. There is no return within 7 days after delivery - the store charges cashback. Regarding the reviews, that the store is doing everything so that the cashback is not credited. In my experience, there were no problems with accrual, provided that the order was correctly placed through Lety Shops and it was not returned to the store.

The review was translated from Russian using Google Translate. Show original Show translation
08.07.2018

My advice on getting a cashback from this store: do not leave the cash register with the paid goods until your order, issued through your personal account on the official website, changes its status to “completed”. I suspect that employees do not specifically mark the issue of an online order. In my case: the order is placed through their website directly in the store, after selecting the product, the order was taken within half an hour. A cashback with pending status appeared on Letishops. When the time came for the cashback to arrive, a letter arrived that it was rejected. After entering the office on the store’s website, I see that my order has been canceled, although it would be foolish for me to note the order and refuse the amount of about 8000. As a result, only the Letishops site compensated me 2000 from my funds. Thank you so much for their understanding. But henceforth, be careful when picking up an order.

The review was translated from Russian using Google Translate. Show original Show translation
09.07.2018

Good afternoon, Iraida!

Thank you for your comment. We are sincerely sorry that you are faced with such a situation. By order, for which the cashback was rejected, we turned to our partners for help. Unfortunately, we received an answer that the buyer came from a different source.

The following factors could affect this: switching to another site during the ordering process; a click on a pop-up advertising banner (for example, just closing it); Active third-party extensions payment of the order with a card with a bonus program; use of promotional codes / coupons and more. Such actions could help rewrite our affiliate link, which stores information for the store that it was with the help of us that the product was purchased.

To minimize the risk of losing cashback, please follow our rules .

We hope that in the future each of your orders will be fixed automatically and similar situations will no longer occur.

We also want to thank you for the good advice to our users. Indeed, it is very important to get a cashback to redeem exactly the online order, which was issued through our service.

We understand that you were counting on a reward, so as far as possible we have resolved the issue of accrual in your favor.

Help will be needed - be sure to write. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.03.2018

Once again, cashback did not appear when online paying for goods in the Snow Queen. All transitions and adding to the cart with payment for goods are made in accordance with the rules for receiving cashback. This was not the first time! Letishops offered to wait 3-4 weeks to find out the reasons, while noting that everything was done correctly according to the description and application of the screenshots. This time, a separately installed browser with extensions for receiving cashback was used for ordering. The result is zero again. The order was made for a very large amount and I, as a bona fide customer, “waved the handle.” The expected return was expected to amount to 11,286 rubles. and she’s absolutely not small. I ask you to assist in obtaining a cashback! 3-4 weeks to wait for an explanation of the reasons, and most likely how often it happens nothing positive, do not wait very disappointing! I give the worst rating for interaction and promises of a refund for purchases (I hope that the issue will be resolved). Thank!

The review was translated from Russian using Google Translate. Show original Show translation
14.03.2018

Svetlana, hello!

Thanks for the feedback. We understand you and it is equally important for us that you receive cashback for each purchase in your favorite store. If you do not receive cashback, we also do not receive rewards from the store.

We test purchases daily and, subject to all the rules, cashback appears automatically. If there is a loss of cashback, we understand the reasons in order to protect against the repetition of such situations in the future. To do this, ask questions about the shopping algorithm and give useful recommendations.

We keep control of your appeal and as soon as a response is received from partners, we will immediately contact you.

Hope for your understanding.

Regards,
LetyShops team

The review was translated from Russian using Google Translate.
16.10.2017
The store will do everything in order not to accrue cashback, and while it has encountered such a problem only in this store, in all other cashback it appears immediately after placing the order, and then it either confirms or rejects. The Snow Queen generally ignores cashback accruals; out of 2 orders, not even a single cashback was credited. I contacted the letyshops support service, but a month has passed, and nothing was found out. I made an order through the site only because of cashback, because after all, it’s calmer to buy such things in an offline store and not to worry, but what if it doesn’t work. If there are such problems with this store, can letyshops make sense not to cooperate with it at all and not to spoil your reputation? If my cooperation with letyshops began with an order in this store, most likely it would end there, now only the positive experience of previous purchases gives hope (although very little) that this issue will be somehow solved.
The review was translated from Russian using Google Translate. Show original Show translation
16.10.2017

Good afternoon, Olga!

Thank you for your feedback. Unfortunately, cashback losses happen and for us such situations are no less unpleasant. After all, we also do not receive rewards for orders that are not charged to your balance.

For our part, we are doing everything possible to minimize the loss of cashback. Every day we work to improve our service and make many test orders and are sure that if you follow all the rules for making cashback purchases when placing orders , then there will be no problems with fixing orders.

Unfortunately, we still received a response from our partners about your orders. The delay is due to the fact that we are not directly cooperating with the store, but through a special affiliate program, so communication is a bit more complicated.

We ask you not to worry, we have not forgotten about you and we keep the issue under control.

It is important for us to get an answer from partners in order to find out the reason for not accruing cashback, and so that in the future such situations do not happen again.

We will contact you as soon as any information from the store. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
01.10.2017
Cashback did not appear !!! I advise you to immediately make a screen status of the order. I contacted the support service with screenshots and checks. Three months later, the store replied that the order was canceled (data were not received in the store). As a result, instead of 880 rubles of cashback, I received 500 rubles - a bonus from letishop.
The review was translated from Russian using Google Translate. Show original Show translation
02.10.2017

Good afternoon!

Thank you for your feedback. Indeed, sometimes there is a loss of cashback. For our part, we turned to the appropriate manager who is responsible for cooperation with the Snezhnaya Koroleva store regarding your order. But, unfortunately, they received a negative answer. The store didn’t transfer us a commission reward, saying that you didn’t follow our affiliate link.

This could happen if, before placing an order, you clicked on some advertising banner, clicked on another affiliate link from the newsletter, or you installed some browser extension that rewritten our affiliate link.

Despite this, we compensated for the cashback for your order partially from our own funds. In the future, please try to temporarily disable third-party extensions and not switch to other tabs during checkout.

You can find other tips to minimize the risk of losing cashback on the page: https://letyshops.ru/pravila

There will be questions and suggestions regarding the operation of the service - be sure to write. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
04.09.2017
Unfortunately, there were problems with accruing cashback. Sorry, because the store itself is very good. Apparently, a flaw. Thanks to the LetyShops team for understanding and quick solution to the problem.
The review was translated from Russian using Google Translate. Show original Show translation
27.08.2017
More than 35 days have passed, no cashback.
The review was translated from Russian using Google Translate. Show original Show translation
27.08.2017

Hello!

Thank you for your feedback. The cashback for orders from this store is usually fixed throughout the day.

If for some reason the cashback did not appear in your personal account, although it was designed taking into account all the rules: https://letyshops.ru/pravila, write to us through the "Help" section of your personal account. We will try to help you in this situation.

Good evening!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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