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Don't forget about Cashback rules and advices

Purchases at Ochkov with cashback in Netherlands

Waiting time for crediting cashback
Average waiting time for cashback: 30 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 40 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions
3% За оплаченный заказ нового пользователя магазина Ochkov
1.25% За оплаченный заказ постоянного пользователя магазина Ochkov

Reviews on Ochkov (39)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
11.10.2019
I bought it in this store for a long time, now I tried to buy it with the transfer from Letishops - well, the order was redone twice (the store was mistaken), the cashback was waiting for exactly a month, credited
The review was translated from Russian using Google Translate. Show original Show translation
24.08.2019

I brought the goods a month ago, the cache back is not credited

The review was translated from Russian using Google Translate. Show original Show translation
23.09.2019

Good afternoon!

Each store has its own waiting periods for crediting cashback.
For Ochkov, the average period is 30 days. By your order, cashback is already on the balance :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
26.02.2019

Strange waiting for cashback ???? In this store until you pay for the goods, they will not send it! The meaning of payment confirmation is lost!

The review was translated from Russian using Google Translate. Show original Show translation
26.02.2019

Yuri, good afternoon!

Thanks for the comment.

Time for crediting is necessary not only for delivery of orders, but also for processing information and transmitting it to us. It is not necessary to be upset if the purchases are made in accordance with our recommendations , the cashback will be credited to the balance.

If you have any questions - write. We are always happy!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
31.08.2018

I look at many such problems with crediting cashback. I also made an order at Ochkov.net on 08/07/18, brought it, paid for everything, but there is no information about transfer, it’s not nice (

The review was translated from Russian using Google Translate. Show original Show translation
07.09.2018

Hello Irina!

Thanks for the feedback.

It is important for us that not a single comment about the difficulty should be left out. Therefore, we created an appeal No. 1415146 to the care service on your behalf. You can reply to the appeal through your personal account, section "Help".

We will be happy to help you.

Thank you in advance for your reply.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.06.2018

There are no complaints about the Ochkov.net store, the order was delivered quickly, as always. However, there has been no cashback information since placing the order. Amount didn’t even appear in Pending status

The review was translated from Russian using Google Translate. Show original Show translation
30.06.2018

Good afternoon, Maria!

Thank you for your feedback.

On your behalf, we have created a call to the care service to resolve the issue. We will be glad to receive information about the order on the "Help" - "My Calls" tab.

Have a sunny day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.06.2018

For a year of shopping, Nirazu did not receive a cashback, as if she had not entered through Letishops. With other stores, everything is OK. Apparently, there are problems with this store (11 orders, and for nothing (((

The review was translated from Russian using Google Translate. Show original Show translation
06.06.2018

Good afternoon, Marina!

Thanks for reporting the issue. Cashback for orders from this store successfully enters our system.

Sometimes there is a loss of cashback. The reason is often in violation of the purchase algorithm, the use of third-party discounts, coupons. The most important rule for getting a cashback is to activate a cashback through an extension or direct transition from our website to the store’s website.

If losses occur periodically, although everything is done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even the functions of anti-virus programs can rewrite our affiliate link and take the reward for your order to yourself. But we always try to help find the reason and, if possible, compensate for cashback.

An appeal to the care service was created on your behalf to understand the reason for non-accrual and help resolve the issue.

Waiting for your reply. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
22.05.2018

made an order, and the cashback in the status of "pending" did not appear.

The review was translated from Russian using Google Translate. Show original Show translation
24.05.2018

Good day, Natalia!

Thank you for writing to us. We see that you have already created an appeal to the care service and your question was taken under control by manager Anastasia. The manager expects a response from you to help as soon as possible.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.05.2018

The order has already been delivered, but the cashback never appeared.

The review was translated from Russian using Google Translate. Show original Show translation
10.05.2018

Hello Paul!

Thanks for your feedback. To understand the situation that has arisen and help you, we have created a call to the care service on your behalf. You can familiarize yourself with the appeal and answer through the "Help" section of your personal account, the "My appeals" tab.

We will wait for information from you. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
02.05.2018

The order has already been delivered, but the cashback never appeared.

The review was translated from Russian using Google Translate. Show original Show translation
03.05.2018

Hello, Natalia!

Thanks for the comment. An appeal was sent from your account No. 1338108 to the care service to find out the reason for the loss of cashback and help resolve the issue.

Please respond to the appeal.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
27.04.2018

For the past year and a half, the store began to work many times worse than it was before. Payment is required immediately, but there is no information on the availability of goods. You pay by card immediately, and you wait for the goods for a very long time. The store justifies itself. that there is no goods, or the goods did not arrive, or did not arrive on time. And the last time nonsense happened at all. By calling SAMA in the store, I made sure that there is a product. Made an order, paid. The order did not come. I went to the store’s website, information is missing now, although there was a mark before (delivered or collected). I called the store, and oh, surprise. 10 days passed and the order was not sent. When asked why, the answer was not very intricate. “There must have been no goods ...” And another moment. cashback has not been activated for the second time, the question arises Why?

The review was translated from Russian using Google Translate. Show original Show translation
28.04.2018

Hello Olga!

Thank you for sharing your shopping experience at Ochkov.

We have analyzed your personal account and see that the cashback on order for 04/27 is successfully displayed in the "Pending" status.

We also noticed that you created an appeal to the care service, but did not answer it for 7 days. For this reason, the appeal was closed.

In order to help you, we have created a new appeal on your behalf. You can familiarize yourself and answer through the "Help" section of your personal account, the "My appeals" tab.

Let's hope for an answer. Have a nice weekend!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.03.2018
Very dissatisfied with the store on the following points: 1) there is no information about the availability of goods, i.e. there is no product in the store, but there is an opportunity to put it in the basket, it turns out I ordered the product, paid for it and wait, wait for the order to come to me, and didn’t call several times, they promised that it would arrive any day, in the end, after a long wait I asked him to remove from the list, now I will wait for the money to be returned for him. But if there was information on the site whether it is available or not, would I really have begun to order it if not. Of course not. 2) there is no information about what is happening with the order, information about the status of the order, i.e. the order has been paid, accepted for processing, it is being formed or shipped, the money has been paid and only a notification has arrived by mail, and then I don’t know anything about my order, a day later I had to call the manager and find out all the information. Although there is one plus, it’s personally for me - the store works with the PicPoint delivery service, which is convenient, you don’t need to contact the courier, that's why I turned to this store.
The review was translated from Russian using Google Translate. Show original Show translation
19.03.2018

2 orders paid, cashback is activated, but not fixed. weird. The store itself seems to be normal, I received 1 parcel, I'm waiting for the second, of the minuses, a long time for waiting for the store to arrive at the storehouse, up to 2 weeks, then only sending to the address.

The review was translated from Russian using Google Translate. Show original Show translation
19.03.2018

Good afternoon, Eugene!

Thanks for the feedback. We share your indignation from what happened, because we also did not receive a reward for the order. As a rule, cashback on order is not automatically displayed if the rules for checkout are violated. The reward is fixed on the basis of the information that the store passes to us. There may be several reasons, but your personal account says that you are familiar with the rules and the probability of making a mistake is small.

From your account, we have created an appeal to the customer care service. Please respond to the request through the Help section.

We promise, we will do our best to solve this issue and with our recommendations we will try to protect against loss of cashback in the future. Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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