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My package arrived damaged, my phone was stolen, I can't get through to them, I don't know how to get the money back, they just ignore it.
I bought a xiaomi redmi note 5a phone. The package arrived at our mail, but with an act from customs. In the act, it was said that the phone arrived at customs with a damaged box, and that everything did not correspond to the description, and if you take the box in your hands, you will feel that there is emptiness. I made a request to lightinthebox support. He described my problem in detail, told the problems I listed above and asked to solve the problem. I sent them a photo of the parcel with the attached act, and their reaction was zero. They answered me with complete nonsense that your package will arrive, wait again. I tell them that you misunderstood me. I say that the package has already arrived at our post office, then the phone was stolen from the box. I ask them what to do. I say give me back my money. And they carry some sort of nonsense about customs duties. This time I wrote to them in a nutshell that the phone was stolen. I'm waiting for their answer, please help me how to get my money back, I only want justice, but they ignore it.
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Deceivers. On the product page, shipment in 24 hours and delivery in 5-8 days, in fact they gave a track and did not send the parcel for delivery, I think they do not have a product, such an interest-free loan.
The worst store I've come across. After each purchase, both eyes begin to twitch and hands itch from the desire to nail the head of this bedlam. I rarely make purchases for 3-4 years, only out of curiosity, suddenly something has changed for the better. Fuck in the bag, they don’t do anything to improve the quality of service and send outright junk. The last purchase just finished me off, when ordering, there was a shipment within 24 hours, two weeks passed, they did not even think to send my order, although I paid for expedited delivery more than the cost of the product itself! In those. support bots are sitting, which were taught only how to copy and paste. All questions are answered word for word. There is no product, and you can't knock money out of them at such a rate for another year. The son also took the risk of ordering, his expedited delivery came out in 3 months and the whole chamber and box in which it came was covered with mold. MininTheBox is exactly the same squalor !!!
Cashback appears in 50% of cases. You constantly have to write in support.
Thank you for your feedback. In fact, sometimes cashback is lost. The reason is often a violation of the shopping algorithm, the use of third-party discounts, coupons. The most important rule for getting a cashback is to activate cashback through an extension or a direct transition from our website to the store's website. If losses occur periodically, although everything was done correctly, there is a high probability that the reason is in the device. The fact is that some third-party extensions and even functions of antivirus programs can overwrite our affiliate link and take a reward for your order for themselves. But we always try to help find the reason and, if possible, compensate for the cashback.
It is very important for us to solve any problem that has arisen and to make online shopping only enjoyable.
If there are more orders for which cashback has not been registered, be sure to let us know, we will be happy to help.
I read the reviews, basically all the negative is related to the terms of sending and delivery of the goods, but excuse me, this is China, what did you want? If you want it quickly, shop at local stores. I myself ordered 3 phones there, out of 2 they came in 15 days, and the other in 40 days. One phone turned out to be defective, the unlock button sometimes did not work, after a long communication with support, I was compensated for about 40% of the funds. So, it seems to me that if you know how to communicate, then everything will work out.
Awful and muddy store. They blatantly lie all the time. And then the parcel did not reach, 80 days have passed, I write to them and I receive an answer .... wait 180 days and only then we will resolve the issue. In general, I opened a dispute on the paypal, I'm waiting for the result.