Purchases at Lightinthebox with cashback in Netherlands

The order was made according to the rules, a clean browser - no vpn, antiviruses, add-ons. Switching from Letishop to Light, adding an item to the cart and paying right away. I have been shopping with cashback for several years now, I know all the rules perfectly well. And then cashback did not appear, part of it was compensated, then they waited for an answer from partners. The answer was probably posted in paper form on a turtle. As a result, it turned out that a transition to someone else's link was recorded. Who do you take me for? How can a buyer / user prove that he followed your link? No way! I won't let myself be fooled anymore. In correspondence with the store, they said that the commission for my order was transferred to admitad. It is through them that letishop works.

They gave an increased cashback, but it did not appear. Recently I made a purchase in a store through another service - everything appeared, but the rate, of course, is not as huge as I had through Letishops ..

I regularly bought in this store, it was almost always excellent, in some cases the support helped, but recently, for several orders (the same product), the wrong product was sent, which costs half the price !!! The support request was told to send back, although the delivery of the goods costs more than the difference in the goods! In short, the store has badly deteriorated - I DO NOT RECOMMEND TO ANYONE !!!

Disgusting store. Not only are the prices overpriced, but also the attitude towards customers is simply mocking. I ordered a Xiaomi laptop there once (it so happened that the configuration I needed in other stores was not available that day, otherwise I would have ordered it elsewhere). I paid $ 38 for delivery, in the terms of delivery it was written that I would receive the goods in 8-16 working days. That is, translated into human language, it is no more than three weeks. Three weeks is the deadline. As a result, 6 (!) Weeks have passed and I haven’t received the goods, moreover, I still don’t understand where it is. The track is written like this: ARRIVED AT DESTINATION AIRPORT. For such a "wonderful" delivery, Lightinthebox charges 38 bucks! Support reacts to all my requests with standard unsubscriptions - wait. Especially the introduction to the letter delivers: "We are pleased to announce that your package is in transit. Please note that the shipping method you chose was Expedited Mail." It is so expedited that there is still no product, and the support says: "We apologize for the delay in your package during delivery. Unfortunately, your package was delayed due to the busy schedule of the courier company." Draw conclusions whether it is worth contacting such a store. In general, I have doubts about whether, in principle, I will receive my parcel now, or it will hang in DESTINATION AIRPORT. It's good that I paid through PayPal, I will have to open a dispute there in order to get the money back from the account of these scammers - Lightinthebox.

The ordered goods arrived pretty quickly, the track number is tracked all the way! Cashback from LetyShops was listed on time! I'm happy!

I made 2 orders, both cashbacks were lost ... Apparently there are problems with crediting from the side of the Ligthinthebox store ...

I just thought that the cashback was credited (it was displayed stably for some time), when the cashback began to be lost again. Only with this store there are such problems, with none of the others.

The store is not bad, but all the problems so far are only with him. Although it may be due to the fact that I ordered a lot there lately. When I ordered on Girbest, there were problems, but of a different nature. So,

1) One phone does not see a SIM card.

2) Another was with a crooked firmware without 4G.

3) The touchscreen is dead.

By and large, the only problem is that the phones are not checked before sending. But due to cashback rates and discounts in the store, the 3 * deserved mark. Those. average.

1. Technical support does not go into the essence of the issue at all, writes unsubscriptions like: thanks for the order, wait 2. They use the services of a gbs broker for customs clearance, the specified broker keeps parcels at customs for a month and only then writes you letters about the need to fill in passport data or they call and at the same time start communication like this: we have already talked with you, you remember. At the same time, no one called or wrote for a month. I was offered in JUNE to pay the customs duty for the parcel that arrived at the customs office in APREL and has been there ever since. Sorry, but May has already passed and June has begun, and in general, parcels are counted in the month when they left customs, and not when they arrived. G-broker, in short 3. Yes, the bonuses are now useless, you can't buy electronics at all 4. Attention: the parcels are packed in boxes that are glued with tape only lengthwise and in one layer. I had such a parcel neatly cut from the back side, pulled out the phone, put the empty box back in and carefully sealed it with tape in such a way that no obvious traces of the autopsy were visible, I found it only at home. Carefully inspect the parcels in the post office and weigh them in the post office!

I personally did not have any problems with the store itself. I live in the EU, so I often have to pay tax on goods over 22 euros. In Light there is an option "to insure against customs duties", it costs 1-2 bucks, but after paying the tax and submitting the document to the technical support, they return the spent amount without any problems. Another example of the good work of technical support is the story with Redmi 5 Plus, when it first appeared, they sold the Chinese version with Vietnamese (pseudo global firmware), and after a while Xiaomi themselves made it so that when this Chinese phone was updated to the global, it was damaged. This is eliminated quite easily with the opening of the cortex, which I did, and as compensation they gave $ 40, also without problems. They also offered to return the phone for free for a full refund. And they send the goods quickly, contrary to some opinions, so I have only a positive experience with the store.

The store is disgusting. Made 4 orders. For some reason, two orders were returned to them. The track showed that the parcels did not even leave the goods. Two months later, they unsubscribed to me that the goods were returned and if I want the money back, they will deduct the cost of sending from me, and if I want the goods back, then I have to pay for both the previous one and the new one. On the second parcel, they admitted their guilt and said that they would return the money. two weeks later they wrote that they had not yet received the return package (although two weeks before that they had written that they had received it). Two weeks later, the money was returned to the internal account, and almost nothing can be bought from it. Conclusion: I would not advise anyone to buy in this store. Very inadequate support. The money is returned in 3 months!

Perhaps I will add one more review about support in this store)) I really do not advise you to contact them, there are still cattle who are very dissatisfied with either the service or the communication with those support or the quality of the products sent, but I must add that one phone came normal, so 50 50 which you are lucky. Who does not take risks does not drink champagne as they say))