Purchases at Lightinthebox with cashback in Netherlands

I do not advise anyone. The tempting price for a supposedly promotional product eventually turned into paid delivery (+ $ 5), there was no free delivery option. Okay, I chose a paid one. Then, in the end, they cheated with the conversion, since the US dollar was selected as the currency on the site and in the application in the settings, and for some reason, when you went to the PayPal site, the price was converted to euros (the dollar-euro ratio is very strange for them). As a result, I did not count on the calculator and lost $ 2 from scratch. A trifle, but the sediment remained. I am generally silent about the fact that the cashback did not come. My last order in this store.

I made 2 orders, both cashbacks were lost ... Apparently there are problems with crediting from the side of the Ligthinthebox store ...

I just thought that the cashback was credited (it was displayed stably for some time), when the cashback began to be lost again. Only with this store there are such problems, with none of the others.

The store is not bad, but all the problems so far are only with him. Although it may be due to the fact that I ordered a lot there lately. When I ordered on Girbest, there were problems, but of a different nature. So,

1) One phone does not see a SIM card.

2) Another was with a crooked firmware without 4G.

3) The touchscreen is dead.

By and large, the only problem is that the phones are not checked before sending. But due to cashback rates and discounts in the store, the 3 * deserved mark. Those. average.

I personally did not have any problems with the store itself. I live in the EU, so I often have to pay tax on goods over 22 euros. In Light there is an option "to insure against customs duties", it costs 1-2 bucks, but after paying the tax and submitting the document to the technical support, they return the spent amount without any problems. Another example of the good work of technical support is the story with Redmi 5 Plus, when it first appeared, they sold the Chinese version with Vietnamese (pseudo global firmware), and after a while Xiaomi themselves made it so that when this Chinese phone was updated to the global, it was damaged. This is eliminated quite easily with the opening of the cortex, which I did, and as compensation they gave $ 40, also without problems. They also offered to return the phone for free for a full refund. And they send the goods quickly, contrary to some opinions, so I have only a positive experience with the store.

I join all those who have written below. Technical support is a complete scumbag. They cannot give a clear answer. The product is not so easy to order, when you buy a product with free shipping, a delivery fee is imposed and you cannot place an order without it. In case of an erroneous order, the spent bonuses will not be refunded. And now there is no sense from their bonuses at all. One thing pleases me - the goods arrive good.

The store is disgusting. Made 4 orders. For some reason, two orders were returned to them. The track showed that the parcels did not even leave the goods. Two months later, they unsubscribed to me that the goods were returned and if I want the money back, they will deduct the cost of sending from me, and if I want the goods back, then I have to pay for both the previous one and the new one. On the second parcel, they admitted their guilt and said that they would return the money. two weeks later they wrote that they had not yet received the return package (although two weeks before that they had written that they had received it). Two weeks later, the money was returned to the internal account, and almost nothing can be bought from it. Conclusion: I would not advise anyone to buy in this store. Very inadequate support. The money is returned in 3 months!

Perhaps I will add one more review about support in this store)) I really do not advise you to contact them, there are still cattle who are very dissatisfied with either the service or the communication with those support or the quality of the products sent, but I must add that one phone came normal, so 50 50 which you are lucky. Who does not take risks does not drink champagne as they say))