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Don't forget about Cashback rules and advices

Purchases at Л'Этуаль with cashback in Netherlands

Time for crediting cashback
Average waiting time for cashback: 28 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 45 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions
3.5% За оплаченный заказ
4.5% За оплаченный заказ Premium brands

К Premium brands относятся: Shu Uemura, Tiffany, Kilian, MAC, Bobbi Brown, Tom Ford, La Mer, Burberry – аромат BURBERRY HER.

Минимальная сумма заказа для получения кэшбэка 500 рублей.

Важно! Кэшбэк начисляется на сумму заказа с учетом НДС.

При оплате картой для зачисления кэшбэка необходимо дождаться сообщения о том, что оплата прошла, после чего нажать кнопку "Вернуться в магазин".

При применении скидки, кэшбэк будет начисляться на фактически оплаченную стоимость заказа.

Кэшбэк не начисляется:
- за заказы на сумму свыше 50 000 рублей;
- за покупку подарочных сертификатов;
- за использование подарочных сертификатов для оплаты товаров;

- за заказы, сделанные в мобильном приложении Л'Этуаль (Android или iOS).

При использовании промокодов кэшбэк может быть не начислен.

Reviews on Л'Этуаль (290)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
14.02.2019
Order issued on 01/30/2019 Cashback was confirmed on 02/14/2019 Thank you very much!
The review was translated from Russian using Google Translate. Show original Show translation
14.02.2019

For some reason, they first wrote that the cashback was unfortunately not confirmed (which was very unexpected and unpleasant), but the next day I received a letter of confirmation. It is not clear what a glitch, minus the star

The review was translated from Russian using Google Translate. Show original Show translation
14.02.2019

Ksenia, good afternoon!

Thanks for the feedback.

The reward for your order was recorded twice. During the processing of information, one cashback deviated, the other was credited to the balance.

There will be questions about the service - be sure to write. We are always happy :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.02.2019
everything is working. cache is charged. the problem is solved by the care service if there is a delay. my question was reviewed during the day
The review was translated from Russian using Google Translate. Show original Show translation
29.01.2019
01/29/2019 could not make an order in L'Etoile. The cart has been formed, but the "Continue Checkout" button is inactive. There is a message that there is not enough product for the selected store. Went through the entire list of shops of self-delivery + delivery to the address - the result is negative everywhere. Chrome browser 71.0.3578.98 The call to the GL store "pleased" that my complaint is not the first and not the only one. They advised to leave a message from the LC with a description of the situation. She did, duplicating her dissatisfaction with such a service here.
The review was translated from Russian using Google Translate. Show original Show translation
17.01.2019
I am pleased with the online store. The only time they let me down was during Black Friday, but I understand them, there were too many orders. And cashback is charged almost on time.
The review was translated from Russian using Google Translate. Show original Show translation
16.01.2019
Hello! I want to thank L'ETUILE for the good work. I ordered perfumery twice and I was very pleased, the orders were delivered very quickly, the service was excellently packed at the height. Special thanks to the LetyShops team for cashback orders credited. I recommend everyone to register for LetyShops and enjoy shopping.
The review was translated from Russian using Google Translate. Show original Show translation
16.01.2019

Thanks to the customer care service letys hops, the cashback was credited, thanks !!!

The review was translated from Russian using Google Translate. Show original Show translation
16.01.2019

Hello Tatiana!

Thanks for the comment.

Sincerely glad that you are pleased with the work of our service. We work for you :)

We hope no more such difficulties arise.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.01.2019

The shop was able to make a mess of everything: they slightly raised prices before Black Friday, transferred the order to the courier service in Moscow later than the date of delivery to the recipient in St. Petersburg, the cashback did not automatically pass within 45 days. In fairness, I note that the prices of the store are lower than competitors and the stock is usually better. Thank you LetyShops, that on treatment and order screens accrued "from their own."

The review was translated from Russian using Google Translate. Show original Show translation
16.01.2019

Good day!

Thanks for the comment.

Unfortunately, the information about the order did not have time to update in 45 days. In order not to keep you waiting, we helped to resolve the issue with the accrual.

We are glad to inform you that we have already received a reward for your order.

All the best)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.01.2019

The cashback after the order was displayed immediately, but not all was received with the help of the Lety manager. Thanks to the manager, and planning to get a cashback in this store, be aware that you will most likely have to ask for help and the cashback amount can be significantly reduced.

The review was translated from Russian using Google Translate. Show original Show translation
16.01.2019

Julia, hello!

Thanks for the comment.

During the period of the sale, dedicated to Black Friday, the store offered big discounts. Our service displayed the usual amount of the order. Then, during processing, the information was verified and the order amount was changed to the one you paid. For this reason, the cashback amount has been changed.

Julia, since you have been waiting for cashback payments, the care manager helped speed up the process.

There will be additional questions - be sure to write. Good luck to you!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.01.2019

A very long time do not confirm cashback! The order was made back in November, paid immediately, the cashback is still hanging unconfirmed! Not only is the delivery of a mess in the flyabout, so also the cashback is delayed. I will not order anything from them anymore.

The review was translated from Russian using Google Translate. Show original Show translation
20.01.2019

Good afternoon, Svetlana!

Thank you for reporting the situation.

Sometimes partners need a little more time to process orders and transfer information to us. Sorry to keep you waiting. At the moment, cashback is already on your balance sheet. The reward was confirmed by partners. Hopefully, cashback for future purchases will be credited on time.

There will be questions - write. We will be happy to help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.01.2019

Cashback is not credited for the item purchased !!!!! I do not recommend! Cheating

The review was translated from Russian using Google Translate. Show original Show translation
27.01.2019

Hello, Anastasia!

Thanks for the response.

We want to help in resolving the issue. For this you need a bit of your support. We have created a call to help you understand this situation. We will be glad to receive information about your order on the "Help" tab - "My downloads".

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.01.2019
Love this store. All the best in the new year!
The review was translated from Russian using Google Translate. Show original Show translation