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Don't forget about Cashback rules and advices

Purchases at Л'Этуаль with cashback in Netherlands

Time for crediting cashback
Average waiting time for cashback: 28 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 45 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions
3.5% За оплаченный заказ
4.5% За оплаченный заказ Premium brands

К Premium brands относятся: Shu Uemura, Tiffany, Kilian, MAC, Bobbi Brown, Tom Ford, La Mer, Burberry – аромат BURBERRY HER.

Минимальная сумма заказа для получения кэшбэка 500 рублей.

Важно! Кэшбэк начисляется на сумму заказа с учетом НДС.

При оплате картой для зачисления кэшбэка необходимо дождаться сообщения о том, что оплата прошла, после чего нажать кнопку "Вернуться в магазин".

При применении скидки, кэшбэк будет начисляться на фактически оплаченную стоимость заказа.

Кэшбэк не начисляется:
- за заказы на сумму свыше 50 000 рублей;
- за покупку подарочных сертификатов;
- за использование подарочных сертификатов для оплаты товаров;

- за заказы, сделанные в мобильном приложении Л'Этуаль (Android или iOS).

При использовании промокодов кэшбэк может быть не начислен.

Reviews on Л'Этуаль (290)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
23.11.2018

The average waiting time for cashback is 28 days, maximum 45 ... It amazes with its verification speed, despite the fact that I paid for the goods in the store on the day of purchase! Until I get your cashback, I'll forget about it already!

The review was translated from Russian using Google Translate. Show original Show translation
23.11.2018

Good afternoon, Constantine!

Thank you for your feedback on our site.

We work with stores not directly, but through special affiliate programs. Therefore, to confirm the reward takes time. Information about the waiting time prescribed on the store page. As soon as the partners give us the necessary data, cashback will replenish your balance.

If you have more questions, please write. Always happy to prompt.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
15.11.2018

The store is beautiful! There are attractive offers! Already made 3 orders through letysops but did not receive my cashback! Appeals opened, and for some reason with this store, they can not solve the problem for a long time! The maximum waiting time for cashback is 45 days. The first order in the store L'Etoile was 06/05/2018, the appeal opened on 08/31/16, the other two orders were 08/08/18 and 10.18.18. appeal opened 10/28/18. Cashback has not yet been credited for any order. Always follow the instructions to cashback accurately credited! In other stores and in a similar situation, if for some reason it is not charged, consultants charge it at the expense of the company, as they say. I really hope that soon they will answer me and decide my situation! Thank.

The review was translated from Russian using Google Translate. Show original Show translation
16.11.2018

Natalia, hello!

Thanks for the comment.

We ask you not to get upset. We promise that we will help resolve the issue.

In order to understand the reason for not earning a cashback, we turned to our partners for help. As soon as we receive the answer, our managers will contact in open requests.

Sincerely hope for understanding.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.11.2018
Very good makeup store. I love a good perfume. I can find it in this store. 5 points. You can always try the smell without problems with the seller.
The review was translated from Russian using Google Translate. Show original Show translation
01.11.2018

It used to be advantageous to order with a cashback 150 rubles from 1000 rubles (sometimes it doubled). Now cashback is sooo small (35 rubles from 1000 rubles) and it is unprofitable to make orders. It's easier to buy everything you need in an offline store than to wait 2-3 weeks for an order for these kopecks .. I seriously thought about returning to Riv Gosh. There even give gifts to orders)

The review was translated from Russian using Google Translate. Show original Show translation
02.11.2018

Hello, Elena!

Thanks for the comment.

We understand your desire to get more benefits from purchases. Now the cashback terms have changed. Now you can get a larger cashback percentage for purchases for a large amount.

Regarding your wishes. We will try to establish cooperation with the store Riv Gauche. Follow our news and updates on the site.

Thank you for choosing our service :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
28.10.2018

cashback is not charged, (Store is not available in the extension)

The review was translated from Russian using Google Translate. Show original Show translation
11.11.2018

Hello!

Thanks for the comment.

Do not worry :) Some partners forbid the work of our extension on their sites. The same applies to the store L'Etoile. To get a cashback, you just need to make the transition from our service to the partner site. The extension will not be activated, but you will receive a cashback.

There will be questions about the service - write. Have a good shopping!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
24.10.2018

Twice she made an order in this store, and in accordance with the recommendations of the purchase of the site Letishops. Twice cashback store is not accrued. The store, for rent, does not specifically accrue cashback for purchases, but only promotes through the site. I don’t see any other reasons for not accepting cashback for purchases .... I want to express my gratitude to the service of the Letisops site, I have enlisted cashback myself.

The review was translated from Russian using Google Translate. Show original Show translation
24.10.2018

Hello, Elena!

Thanks for the comment.

It is a pity that you had such an opinion about the store. The cashback is fixed in the system automatically. In the process of making purchases with cashback data is successfully transferred if all conditions are met.

We are loyal to our customers and glad that we could help. We hope in the future all orders will be successfully displayed.

Thank you for choosing our service.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.10.2018
Many thanks to customer service! The cashback store was not credited. Quickly responded to my appeal and solved the problem!
The review was translated from Russian using Google Translate. Show original Show translation
17.10.2018

Through the mobile application it is impossible (!) To enter. And this is more than a month !!! And through the computer it is impossible to understand whether the cashback is activated or not !!!

The review was translated from Russian using Google Translate. Show original Show translation
04.01.2019

Paul, good afternoon!

Thanks for the feedback.

To understand the reason for the incorrect passage through the application, we created an appeal to the service of care. We hope that together we will solve the situation.

To receive a cashback from a computer, you must make a direct transition to the store, since our extension does not work on the L'Etoile page.

There will be additional questions - be sure to write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.10.2018
Hello! I would like to express my gratitude to the Care Service. Twice she made an order in L "Etoile and both times the cashback was not credited on time. She applied to the Care Service - quickly reviewed the appeal, got it, got it !!! Thanks a lot! Well done guys, very attentive and really caring!
The review was translated from Russian using Google Translate. Show original Show translation
15.10.2018
It turns out to be very profitable if you order by the action "2 = 1" + cashback and give gifts are not bad!
The review was translated from Russian using Google Translate. Show original Show translation
11.10.2018
Cashback always came in regularly. Confirmed a few days after receiving the order. But it was very disappointing that the cashback has greatly decreased. There used to be 150 rubles when buying from 1000 rubles, and now 3.5% when buying from 1000 rubles. Therefore, it is now more profitable to buy in other stores.
The review was translated from Russian using Google Translate. Show original Show translation
03.10.2018

The store is good! Bought and will buy there! In August, I saw a special cashback promotion and placed orders. None of the orders FROM LETISHOPS KASHBEK not received. I left a request to the support service and now MORE THAN A MONTH IT CAN'T BE PROCESSED, and this despite the fact that I provided all the evidence of the orders made (using the transition from LETIOSEPS). I collected all the requested screenshots, I don’t think that the staff of Letters cannot get information from its application, I don’t understand why they force their clients to do this on their own. Yes, because not everyone will do it, simply spits and that's it !!! You are even just too lazy to analyze the provided screens. Leave the template formal replies just to get rid of. From the principle I will not leave this situation !!!

The review was translated from Russian using Google Translate. Show original Show translation
04.10.2018

Good day!

Thanks for the feedback left.

Lost cashback situations are unpleasant for us. Our team is trying to do everything possible to analyze such cases and prevent them in the future. Therefore, the request for information on the order, the process of its design, as well as the device parameters. These are all personal data that we cannot independently extract, since we do not have access to them.

For detailed consideration of the situation and clarification of the reason for non-cashback, a request was sent to the partners. We cooperate with stores not directly, but through special affiliate programs. Therefore, we can get the answer with a slight delay. Your appeal is controlled by our manager. As soon as the results are available, we will contact you. We hope for a positive response from partners. As far as possible we compensated part of the cashback from the company's own funds.

There will be additional questions - write. We will be happy to prompt.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.