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Don't forget about Cashback rules and advices

Purchases at lamoda UA with cashback in Netherlands

Waiting time for crediting cashback
Average waiting time for cashback: 25 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 30 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Максимальное число покупок с кэшбэком в магазине lamoda — 5 за 5 дней. В случае превышения лимита, кэшбэк за следующие заказы будет отклонен.

 

Кэшбэк не начисляется за:

  1. Заказы, сделанные с корпоративных адресов @lamoda и заказы с использованием корпоративных купонов. Например: LAMODACORP.
  2. Заказы, сделанные в мобильном приложении lamoda UA (Android или iOS).
  3. Покупку подарочного сертификата. 

Reviews on lamoda UA (42)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
25.01.2020

When cashback does not appear The LetyShops team always helps, quickly and professionally, with customer care. Thank you very much for your help and for what you are !. :)

The review was translated from Russian using Google Translate. Show original Show translation
25.01.2020

Congratulations!

Thanks for the warm feedback. Glad to work for you :)

Regards,
the LetyShops team

The review was translated from Russian using Google Translate.
27.12.2019
Favorite shop. Everything is excellent: assortment, prices, service. Refunds are not a problem at all.
The review was translated from Russian using Google Translate. Show original Show translation
24.11.2019

the order was made, from the computer: 11/20/2019, did not appear, in the cashback.

The review was translated from Russian using Google Translate. Show original Show translation
29.11.2019

Hello!

Contact you in order to understand the situation and help. Unfortunately, we did not receive an answer. You can write to the manager through the mail or the section of your personal account "Help", "My complaints".

Yours faithfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.11.2019

The application does not work correctly. Ordered, repaid. Then they call me and say that we cancel your order since you did not pay for the delivery (i.e. the amount for the delivery was not included in the price) referring to the failure. Refund within 72 hours !!. After which, invite me to place an order again, but when I explained that it does not include the cost of delivery, I was asked to write to the department. Disgusting application, absolutely not finalized. Make LetyShops redirect from your platform to the application, and not to a neutered site with limited functionality.

The review was translated from Russian using Google Translate. Show original Show translation
19.11.2019

Hello Leonid!

We found out what the problem is. If you do not specify the address and delivery method, the site "does not understand" what delivery cost must be added for prepayment and does not add it in principle. We will try to exclude this possibility.

As for the refund, until you confirm the order - the money does not come to us, it is held by your bank. After the order is canceled, they will be unlocked, but the term depends on your bank. We do not know the exact regulations of banks. However, as a rule, the period is up to 72 hours.

Respectfully,
your lamoda

The review was translated from Russian using Google Translate.
03.11.2019

It takes a very long time to return.

The review was translated from Russian using Google Translate. Show original Show translation
03.11.2019

Good afternoon!

Alexander, each store has its own terms for crediting cashback to the balance. Partners need time to reconcile order information. For lamoda, these deadlines are 30 days.
Cashback for your purchase credited on time :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.10.2019

a pair of shoe orders were made, from a computer: 08/25/2016, 01/10/2019, more than one was not displayed, in cashback

The review was translated from Russian using Google Translate. Show original Show translation
16.10.2019

Hello!

We will be happy to help you understand the reason for non-accrual. Already created an appeal to the care service. You can answer through the mail or the section of your personal account "Help", "My appeals".

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.09.2019

For some orders, it delays the return and you have to bother the support service about this (((offensively)))) well, and the store is good)

The review was translated from Russian using Google Translate. Show original Show translation
18.09.2019

Julia, hello!

Unfortunately, sometimes there are delays when updating information. Be sure to write if you need help. Always Glade ;)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
12.07.2019

The store is super, for an order paid by a card online, a cashback notification immediately arrived.

The review was translated from Russian using Google Translate. Show original Show translation
19.05.2019

In the Lamoda store 04/20/19 two orders were issued, were received on 04/24 and 04/30. The cache was not credited, it weighs in anticipation ((((

The review was translated from Russian using Google Translate. Show original Show translation
19.05.2019

Lena, hello.

The maximum cashback date for your orders is May 20 and June 9. Each store has a certain time for confirmation. You can find it at the top of this page.

If anything - we are in touch :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
14.05.2019

You cannot place an order as early as 3 months. I place it on a card for Lyamoda and immediately writes that I did not select a delivery method from the column, and there is no payment and email in the delivery method column. Very frivolous.

The review was translated from Russian using Google Translate. Show original Show translation
15.05.2019

Ksenia, hello!

Thanks for the comment.

We are sorry that you encountered certain difficulties when placing orders.

Lamoda has 24-hour customer support . Hotline number: + (044) 363-63-93. It is also possible to contact the store through online chat or social networks.

Ksenia, try contacting store support.

We hope your situation will be resolved as soon as possible.

There will be additional questions - write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
25.01.2019

Made an order 09,12,18g. in Lamoda, cashback is not credited through Letyshops.

The review was translated from Russian using Google Translate. Show original Show translation
03.02.2019

Good afternoon!

Thanks for the feedback.

Have not yet received confirmation of this purchase Perhaps the partners took a little more time to process information on the order. To resolve the issue, they created an appeal to the care service. We hope to receive your answer in the "Help" section.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.12.2018
All perfectly! There were no problems. For more than a year now I have been shopping at the LAMODA UA store. Cashback is credited clearly. Thanks for the convenience!
The review was translated from Russian using Google Translate. Show original Show translation
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