I had the same problem with cashback - it was not automatically credited. Only after contacting the support service did the money come to the account, moreover, a couple of weeks before checking into the hotel. In general, this is a common problem with many partners.
Good afternoon, Taras!
We were happy to help :)
We sent a request to partners to find out the reason for losing cashback and return the commission for your order.
If you have any questions about enrollment, you can always contact our care service .