Purchases at Finn Flare with cashback in Netherlands

I buy in this store almost every month, sometimes several orders per month (for myself, husband, grandson, granddaughter, girlfriend) Usually with the transition from Letishops. I have been shopping for over a year. And the very store Finflyer and Letishops 5 +++. Service in the store is at the level, very friendly sellers (Yaroslavl). And cashback always comes ahead of the expected date, usually for several orders at once, probably a month is being processed. Therefore, if someone does not come, I think the problem is on their side. I once made 2 orders in a row for the same amount, and apparently there was some kind of failure because of this, the cashback was not displayed for the second order. The amount is small, I was not particularly upset, but nevertheless I wrote in support of Letishops, because I think that it works well. And to my surprise, the cashback was credited almost immediately by Letishops himself as part of loyalty to the client, for which thanks! In general, a very good service, if everything is done correctly and accurately (empty basket, etc.) everything works fine automatically!

Disgusting attitude towards customers. The order was formed and delivered on time. There are no complaints about the quality and service. But the next day after the purchase, I am denied the cache! Why? And the support service of Leti Shops is still silent. And already the sixth day after the appeal!

Cashback does not return. We bought a jacket, fulfilled all the conditions of the purchase, but the cashback was rejected. Contacted the Letishop support service, provided all the documents. They sent them a request that the Finn Flare store never answered. As a result, cashback rejected - unpleasant

Good afternoon! I make orders in this store every month, not one at a time. Cashback is reflected immediately in the waiting stage. Everything is charged automatically, sometimes faster, sometimes a little longer at once for several orders, such as today, for 4 orders at once. It doesn’t matter to me. The deadlines indicated on the site are usually stacked. Special thanks to Letishops for the prompt withdrawal of funds - after submitting an application for withdrawal, money is usually transferred to a bank card within 5-10 minutes. It is a pity that I did not use the Letishops service before - I found out only in April 2019.

The quality of the goods is good, but the store wants terrible. It takes a very long time to collect the order. My order was made and received two months ago. The cashback after the order was reflected immediately, but not credited. I'm trying to get the status of "not paid" to "paid" ...

I really liked the leather jacket and the purchase price at a discount pleased. But the store has problems tracking the status of the order. The status of "paid" appeared only after a complaint to the store. The cashback was immediately reflected after the order, but it was credited only thanks to the Latishops care service.

FinnFlair does everything to not pay cashback, up to placing an order in the client’s personal account as "canceled", although the order was redeemed in the store. Numerous requests are not answered in principle. It’s better to buy from them in offline stores than to suffer with the disgusting online service. Letishops well done - on the check and clicks from the site they paid the relying cashback, but the FF online store itself did not want to use the slightest desire.

In general, a good store, but with a cashback, all deadlines are violated, it has been going on for two months ...