Since October, cashback has ceased to come from this store, before, it was always charged in 2 months. Now it's been 3 months already. Everyone has such a situation.
Mikhail, good afternoon!
Thank you for your feedback.
Cashback automatically switches to the "Enrolled" status as soon as partners send us a confirmation. Sometimes it takes them a little longer to do this. For orders with the "Pending" status, you have opened an appeal to the care service. Our manager will certainly make every effort to help in this situation. We hope that in the near future the necessary information will enter our system, and all orders will automatically change their status.
If you have any questions - be sure to write, we will be happy to answer.
For more than 80 days, cashback has not been credited from the store. Support says - 60 days is approximate, wait further. All orders (this is about 7, made back in October 2018) have not yet been credited, although already in January 2019.
Thank you for reporting the situation.
Cashback confirmation is based on the information that partners provide us. For DressLily, the average cashback waiting time is 60 days. This information is published on the store page on our website.
When data for crediting arrives in our system, the cashback automatically changes its status. As practice shows, the maximum term is the average * 1.5. Inna's manager keeps the issue under control and will contact you in response if the reward is not confirmed.
Additional questions will appear - write. We are always happy to answer.
In November, cashback stopped coming from DressLily ...
Thanks for the comment.
We want to help you figure it out. Unfortunately, it won't work without your help. Please respond to the appeal # 1494851, which was created through your account, "Help" section.
Thanks in advance for your assistance.
they began to charge sharply not from the original cost !! and this is at a rate 2.3 times lower than that of competitors !!! the service has lost its relevance !!
Thank you for sharing your opinion.
Cashback from all stores we work with is charged on the total cost of orders, excluding applied promotional codes, coupons and shipping costs. Information about this is published in the rules for purchases with cashback .
We give the maximum percentage of cashback based on the remuneration we receive from partners. If the conditions are changed, we will definitely notify our customers.