Кешбек не зарахується або буде відхилений за:
- замовлення з промокодами, не опублікованими на сайті LetyShops;
- замовлення, зроблені в мобільному додатку Answear;
- замовлення, оплачені карткою Монобанк, А-Банк і банк ПУМБ. Ця умова діє на період промо Answear UA і даних банків;
- замовлення з регіонів, в які магазин не доставляє замовлення.
Cashback is not always accrued. The goods are sent quite quickly. And there were problems with the return: the shipment is not picked up from the branch, the support phone does not work, e-mails are not answered... No goods, no money. Order only when you are 100% sure of the size.
Good day!
Cashback could have been lost by mistake or due to an incorrect checkout algorithm. The request has now been sent to partners. We await your response and commission.
Please monitor the status of the request in the account :)
Regarding product refunds. It is worth contacting the support of the store at the number 0 (800) 214 234.
The LetyShops team
In general, I am satisfied with the store, but the cashback takes a VERY long time to be confirmed and credited. In some cases, the cashback is "lost", but the problem is partly solved by LetyShops. Refunds by the store do not have clear deadlines and are related to the return verification date, which the buyer cannot verify and accelerate in any way, which leads to the possibility of delaying the refund, without any responsibility of the seller.
Elena, congratulations!
Thank you for sharing your experience :)
This is useful for other users. They are always ready to understand the situation by contacting partners and help.
The LetyShops team
We ordered shoes, they came quite quickly, the quality is good. Cashback has not been credited yet. Please note that product reviews are prohibited in this store! They took it as a courier to try on the shoes right away and return what didn't fit. But you can't do that in them and in any one store. Pay the funds, only then inspect and measure. Well, the courier will not be able to arrange the return right away either. They made a return through the Ukrainian post office, there is a refund for delivery if you deposit a check. While we are waiting for the return, I do not know whether the delivery will be taken into account.
Irina, congratulations!
Thank you for sharing your experience!
This information will be useful for other users :)
Cashback will be credited to the balance within 60 to 110 days, after the transfer of the commission by the partners.
The LetyShops team
The order came very quickly! It was a pleasant surprise! But unfortunately, the bottom of the box (from under the sneakers) was completely torn, whether it happened immediately or during delivery, it is unclear. But on one sneaker, there is a small scratch on the leather (not critical), probably just for this reason. This is very unfortunate, because I wouldn't have been able to make a return with such a look.
The store is the most wonderful, the products are extremely original!
Favorite store. Thank you for being there) and for promotional cashbacks
Katya, it's great :) Glad to be useful.
The LetyShops team
Thanks to the Answear store and the Letyshops app for the nice discounts and cashbacks❤️
You're welcome :)
There are many profitable hot offers ahead. Don't miss it.
The LetyShops team
The second order for a large Cashback and the second cancellation of the order! Without explaining the reasons. I categorically do not recommend this store to anyone, especially if you want to buy something profitable. By the way, Letyshops does not publish reviews either. Probably in collusion with this store, or knows this problem.
Andrei, good day!
We contacted you via mail regarding the previous feedback, but never received a response.
It is unfortunate that such a situation has occurred. The service does not affect the store checkout process.
It is worth clarifying with them the reason for canceling the order. The store resolves issues electronically. You should send a letter to the address of the Customer Service Department (ok@answear.ua) or call: 0 (800) 214 234, (044) 36 44 234).
The LetyShops team
I shop at Answear all the time. The store pleasantly impresses with its assortment and promotions. And it's even cooler when there is cashback from Letyshops! The problem was only once, but everything was quickly resolved in my favor. Thank you!
Hello!
Thanks for sharing your feedback :) Always happy to help!
The LetyShops team