Hello Vladimir!
Thank you for your feedback. The fact is that your referral made an order and he did not appear in his personal account. When making a purchase, your friend most likely made a mistake in placing an order and the order did not appear automatically, we credited him with a cashback for the order from the company's own funds. For orders in which mistakes were made, we ourselves do not receive any remuneration from the stores, but we try to be loyal to our users and go to a meeting so that they are satisfied with the work of our service.
Vladimir, cashback under the referral program Refer a friend in the amount of 15% of the referral's cashback amount is paid only for those orders that were completed in compliance with all the basic rules of purchases with cashback and were automatically recorded in our system. Agree, we are doing fairly fair to our clients, unfortunately we cannot charge 15% to referrals for bonus accruals.
If you have any questions, please contact. Have a good day!
Sincerely,
LetyShops team