Greetings! To begin with, "IT WAS BETTER BEFORE"! - and this is a fact. Let me explain: the percentage of the return was higher, 9 out of 10 cashback purchases were always credited - and right away! Today, and for about a year, the following has been happening: the percentage is less, we will omit it, let it be 3%, but at least something. Further on, the situation has changed radically, and already 3 out of 10 cashbacks are credited, and the rest are not. Yes, for some non-credited cashbacks, it is possible to solve the problem with the help of a good support service. But still not all, let's say we have 10 transitions, 3 are credited, 3 more can be returned with the help of the support service, and 4 transitions remain uncredited, although the payment was successful, and everything was done as it should. Those. for example, one transition - one order. The support service is very happy, they react instantly, without making you wait long, for this they are very grateful to them! This statistic concerns the stores Aliexpress and Corporation Center, since I make all orders there. I make orders from my smartphone, all programs are timely updated, there are no third-party blockers and bloodthirsty antiviruses. The service is excellent, but the guys are handing over their positions ... Probably it's time to go to the competitors, although here everything is as usual as at home.
Hello Victor!
Thank you for your feedback. We are sincerely sorry that you were disappointed with the work of our service.
Victor, believe me, we are also interested in your every order being successfully recorded in our system, since we receive remuneration from stores only for such orders. Every day we are working to improve our site and for this we make many test orders in different stores we cooperate with. We wrote the rules for making purchases on the basis of tests that were carried out by us and we are sure that, if the correct algorithm is followed, the risk of losing cashback will be minimal.
Due to the specifics of working with stores under the cashback program, there are a number of reasons why cashback may not be credited, even if there is a transition from our service. A common reason for losing cashback can really be promotional codes, discounts and other bonuses. This is due to the fact that it is simply not profitable for the store to provide a double discount and when using third-party bonus programs, no remuneration is paid to our service.
The most common reason and difficult to detect are the settings of the device from which the purchase is made. After all, fixing the cashback can be negatively affected by third-party browser extensions, some functions of antivirus programs, ad blockers, and even viruses.
As for the size of the remuneration, on our part we give the maximum that we can. Considering that for our clients we are developing a service and expanding the catalog of stores, adding new services and options, often organizing promotions and investing in the development of the Loyalty Program.
We value each of our clients very much. We hope you choose to stay with us and we, in turn, will work tirelessly to improve ourselves.
Have a good day!
Sincerely,
LetyShops team
The LetyShops team is highly skilled and creative. Controversial issues are resolved more often in favor of us, clients.
I wish the team prosperity, and the "engine" less crashes and more optimization.
We are with you!
Thank you.
Sergey Slobodyanyuk for help with cashback crediting. I wish all the Letishops team success in their work.
I wanted to write about the customer support service, it is so good. I contacted the "help" section twice, both times they answered very promptly, politely, with attention to the person and his question. I can't even imagine what else it would be possible to write in their place to make the impression even better. In the "care service" (pop-up chat) you can always get a quick, polite and comprehensive answer. Many thanks to the staff. You manage to solve unpleasant situations and turn the negative, with which the client comes in one way or another into a positive and good mood.
PS The first time I was helped by Yulia Boburchak, the second by Vitaly Semenenko.
I have not been on the LetyShops service for a long time, but it already pleases with cashback from purchases, thank you for your work !!!
Why don't you print negative reviews about your work?)))
Hello Andrei!
Thank you for your feedback. Chances are, when you viewed the reviews, your review was under moderation. At the moment it has been published.
It is very important for us to know the opinion of our users, regardless of whether it is positive or not. After all, it is a constructive assessment of the service that helps to improve our work and service as a whole.
If you have any questions and suggestions about the work of our service - be sure to write. Have a good day!
Sincerely,
LetyShops team
The site has changed beyond recognition in six months !!! I thought - it couldn't be worse - it turns out - I was wrong! It seems that rare skilled workers have left or "gone". We recruited such incompetent employees who even answer a specific question with a quote from the rules and regulations of the site, which I have known by heart for a long time. Nobody wants to go to stores and resolve controversial issues. Many shops just started to ignore this resource! Moreover, the prices on it are seriously overpriced and are not even covered by cashback, for which you still have to fight, spend your nerves and time that is not paid!
Good day, Andrey!
Thank you for your opinion. Care managers always try to personalize each request and try to help depending on the situation. If we have not answered all your questions, please specify what exactly interests you, we will try to give comprehensive answers.
We value our users very much and do our best to make them feel our support and understanding. Have a nice day!
Sincerely,
LetyShops team
Thanks to Oksana Tereshchuk from Letishops. She helped.
Service at the highest level! This is the second time the situation has been successfully resolved. In the latter case, the cashback was not credited, but after contacting the support service, it was credited to me. RUB 739 THANK YOU!!!
The application is working properly, I regularly receive cashback from various stores. I liked the function of increasing the cashback with a certain balance. Thanks!