Cashback has not been fixed for five or three days, buying on alli.
Good afternoon, Alexander!
Thanks for your feedback.
To help you understand this situation, we have created an appeal to the care service. You can get acquainted with it and give an answer in the "Help" - "My requests" section.
Sincerely,
LetyShops team
They sent compensation of 200 rubles. Although only one order should be 220. Rubles for 500 thrown they say it is necessary to pay within an hour. I paid for many at once. for all I will not say. And there are transitions, but no money. sorry for such a scam. It was convenient to accrue immediately and the withdrawal is fast. But to throw it too much. switched to another resource. the percentage there is more but wait longer. but they do not throw. this service has messed up the extension lags here and the conclusion.
Hello Pavel!
Thanks for your feedback. We are sincerely sorry that you faced such a situation and were disappointed with the work of our service.
We understand that you do not want the situation with the loss of cashback to happen again. We are also interested in the successful display of funds for all orders, but for this you need to adhere to the terms and conditions, for example, place orders within one hour. Also, we want to draw your attention to the recommendations regarding third-party extensions, since we cannot guarantee the accrual of cashback when they work together.
We are not giving recommendations to accuse you, believe me. We just want our users not to encounter difficulties when calculating and making purchases with cashback bring only positive emotions.
Pavel, we respect any of your choices, but we would very much like you to stay with us.
If you have any questions, please contact us. Have a good day!
Sincerely,
LetyShops team
I agree, with Pavel, I have been using it for several years, on March 09, 2018, the transitions were recorded, everything was active, and the cache was not credited. I specifically made sure that it was active, green, because I was buying a good phone and expected a normal cache, but alas: I didn’t get any money from three purchases (phone, memory card and case). Last year, they also threw one order, so this is the second case. Very disappointed.
Hello Ekaterina!
Thank you for your feedback. Do not be discouraged, perhaps there was a failure in the transfer of information.
According to the data from your personal account, you have already contacted the care service and the issue is being resolved. Do not worry, your appeal will not remain unresolved, we will definitely try to help you.
We hope that such difficulties will not arise again.
If you have any questions about the service, write.
Have a nice day!
Sincerely,
LetyShops team
As I see, not me, but one problem with the accrual of cashback. I made 4 purchases, quite good value, and not one of them did not receive cashback. I have been using this service for a long time, until March 2018. everything was fine, cashback was credited right away, and then they came to you, paid for and silence. I contacted those support, the problem with enrolling cashback was solved, only for one order, for others they said forget, you will not have a cashback. They refer to the fact that I have some kind of problems with the computer, I made 2 orders on one computer, and 2 more on the other, it turns out that the problem is on both computers, does that happen? Maybe I forgot how to use it? Storytellers. Okay, the cashback was cut, I kind of put up with it, but here you have nothing at all. And the withdrawal is only 500 rubles, you wait, you wait, and you were cut once, buy more and we will think about whether to charge it or not. Apparently it's time to say goodbye to this service, most likely I will switch to another service where there is more cashback and there will be no such problems.
Hello, Alexander!
Thank you for your feedback. We are very sorry that you have such an opinion. Unfortunately, situations when cashback is lost do happen, and believe me, we are not at all interested in such situations.
We checked your personal account and want to note that you were credited with cashback not one at a time, but for both orders - for those that were indicated in the request. If an error occurred during the calculation and we missed something, please write to your appeal, the situation will definitely be resolved.
Alexander, we do not want to blame you or point out errors in your device. The care manager only gave you basic recommendations and pointed out the main reasons for the loss of funds, so that you are familiar with this information.
We very much hope that this issue will be resolved and we will continue our cooperation.
If you have any questions or wishes - write. We will definitely take into account all the comments.
Have a nice day!
Sincerely,
LetyShops team
cashback has not been fixed for four days, buy on alli.
Hello Yuri!
Thank you for your feedback. It is very important for us that you always receive the promised cashback and can count on our support. A call to the care service has been created from your account. We ask you to go to the "Help" section and respond to the appeal.
We are looking forward to your reply.
Sincerely,
LetyShops team
I have been using it for several years and there was a case when the extension did not record transitions and I was thrown. now the transitions are recorded. and the money is not credited. for several orders. to appeal in support, they are crazy and try again to come up with reasons not to pay. my friend is on another resource and there are no such problems, but I stayed here with a fool and here's the punishment. and his percentage is higher. I'm now wondering what they'll come up with. I read the reviews and we all just decided to throw this problem.
Good day!
Thank you for your feedback. Pavel, we in no way come up with reasons not to pay cashback. You have been with us for quite a long time, and we hope you were able to make sure of your honesty and loyalty to your customers. Our managers ask those questions that help to understand the reason for the accrual of remuneration and protect you from losing your cashback. We promise that we will understand the situation, and also do our best to prevent this from happening in the future.
We will be glad if you stay with us. In any case, we respect the right of each user to choose the service that meets his requirements.
Have a good day!
Sincerely,
LetyShops team
Good afternoon
I decided to use your service when making purchases on the Internet
This week I placed an order in the ozone store, having previously activated cashback on your website.
I have not received points for the purchase.
Today I am trying to place an order on another site, cashback is not activated through your application. I try to activate it through the site, the same thing.
The rating corresponds to how your service works - 1 star.
Good afternoon, Mikhail!
Thank you for your feedback. There are a number of stores / services in which our extension is not activated, as our partners prohibit its use. The Ozon store is one of them. To receive a cashback, you need to make a direct transition from our service to these stores.
More recently, we added the following information to the descriptions of stores on our website: "The store is available in the extension" and "The store is not available in the extension".
“Store is not available in the extension” means that the extension is not working and you need to place orders directly. Here's a complete list where our extension doesn't work: https://goo.gl/5VpAxA
If, before making a purchase in the Ozon store, you switched directly from our service, be sure to inform us in a way convenient for you, we will try to help.
If you have additional questions - write. Have a good day!
Sincerely,
LetyShops team
So far, my opinion is negative, since this is the first time I use the "cashback" service. And this negative experience appeared right here, I do not know what the problem is, but wait 4 weeks for a response from the care service in my favor when contacting them (it is better to call it a waiting service) as it is too much for the client, I think this is disrespectful from the side of this service , a lot of noise and advertising, positive answers and we get unsubscriptions and a service that works in sleep mode. I read a lot that any kind of problem can be solved very quickly and efficiently, but in my case everything is different.
Good afternoon, Grigory!
Thank you for your feedback. We are sorry that the acquaintance with our service began with such an unpleasant situation. Cashback can be lost and we understand your disappointment.
The reason is often a violation of the shopping algorithm, the use of third-party discounts, coupons. The most important rule for getting a cashback is to activate cashback through an extension or a direct transition from our website to the store's website. Also, the reason for non-accrual may be in the device. The fact is that some third-party extensions and even functions of antivirus programs can overwrite our affiliate link and take a reward for your order for themselves.
We turned to our partners for help to find out the reason for losing cashback for your order and are awaiting a response. Since we do not cooperate with all stores directly, but through special programs, communication becomes a little more complicated. Your question has been taken over by the care manager. As soon as we receive an answer, the manager will contact you and do his best to help.
We are very grateful for your feedback. You are helping us to become better!
Have a nice day!
Sincerely,
LetyShops team