HELLO, BOUGHT THINGS FROM AUSTIN'S STORE TWO TIMES, BUT WHY WASN'T THE CASHBACK WERE ACCOUNTED.
Irina, hello!
Thanks for the comment.
We would like to help understand the situation.
A call to the care service has been created from your account. To respond to communication, please go to your personal account, section "Help".
Best wishes :)
Sincerely,
LetyShops team
Thank you very much! I have withdrawn cashback several times already, money is credited to the card instantly, literally within 3-5 minutes. Mostly from Lamoda, there cashback is credited in 25-30 days, no delays or errors. I am very happy, thank you very much again !!!
Hello Daria!
Thank you for your kind words and trust in our service.
We wish you a happy shopping and wonderful upcoming holidays :)
Sincerely,
LetyShops team
Cashback is often charged incorrectly, instead of the prescribed 5.5%, 3.3% is accrued, especially on small purchases, and I don’t want to argue about this every time. It's time to say goodbye to you !!!
Good day!
Thanks for the comment.
For Aliexpress, the following cashback rates are currently in effect (indicated without increasing Lety codes, statuses):
- 1.5% - mobile phones, tablets and laptops, computer equipment and accessories, audio and video equipment, external storage;
- 5% - mobile accessories, clothing, interior items, garden accessories;
- 3% - everything else.
Please tell me what products you purchased in open circulation # 1503500. We will definitely figure it out.
Sincerely,
LetyShops team
I ordered it through an extension, nothing works.
Good day!
Thank you for reporting the loss of your cashback.
To resolve the issue, an appeal to the care service was created. We will be glad to receive information about the order on the "Help" tab. With your assistance, we will be able to understand in detail the reasons for not accruing remuneration.
Sincerely,
LetyShops team
Already several times I have made purchases on the bonprix website with LS cashback (extension), but there are no charges ((((although, the window with the cashback was activated, all the purchase rules were followed, but there was no money.
Marina, good afternoon!
Thanks for your feedback.
We are sorry that the cashback on orders was not recorded.
We want to figure out what causes the loss of reward, so that in the future all purchases are successful. We cannot cope on our own. A call to the care service has been created from your account. It contains several clarifying questions regarding the ordering process.
Please, answer the appeal.
Sincerely,
LetyShops team
They brought not what was needed, and even used and inoperative! They called my father, said on the phone that he had accumulated cashback and that he could buy three things at a discount, I don’t remember which ones, I remember that I chose a DVR. They promised that they would bring a video recorder + a navigator + a Neoline X-COP 9000 rear-view camera - by mail on demand, but they brought a Chinese fake with absent signs of defining it as a model, which was announced above. Plus to everything: the device is scratched, scuffed, without a back panel, the box is crumpled, shabby, and for the weight of the box, a dirty and, again, shabby bottle with some kind of liquid is put into the box (according to the picture, this is something like a gel for an electronic press rocking device ) !!!! Photo report of the autopsy at the post office - available!
Hello!
Thank you for sharing your information.
We are very sorry that this situation happened. We do not call customers and do not offer to place an order for you, since we are not a store. LetyShops.com is a cashback service that allows you to receive refunds from online purchases at the stores we partner with.
To receive a reward, you must have a valid account on our service. The process of calculating cashback is simple: you need to make a transition from our site to the site of one of the partner stores and place an order yourself.
Unfortunately, in this situation you are faced with scammers who probably introduced themselves as our name. If you have the contacts of the scammers, the address for sending the order or bank details, we recommend that you immediately contact the police. Hopefully there is enough information for law enforcement to help you.
Please do not provide any personal information if you are not sure who is requesting it. Be careful.
Sincerely,
LetyShops team
I ordered the phone cashback today and could not activate it. I'll go badly and won't advise anyone else. It used to be better sorry.
Alexander, good afternoon!
Thanks for the comment.
We understand how unpleasant it is when cashback is lost. We want to help you understand the reason for the non-accrual. However, please help us. Please respond to the appeal that was created through your account, section "Help".
We wait :)
Sincerely,
LetyShops team
I bought everything throughout the year and saved up "cashback" !!!!! And then I decided to withdraw 10,000 rubles from 12.11 no money or intelligible answers !!!! Service leaves much to be desired !!! think a hundred times whether to contact LETYSHOP at all.
Hello Dmitry!
Thank you for your feedback.
We apologize for the lengthy processing of the withdrawal request. Unfortunately, in this situation we have to wait for a response from partners. As soon as something becomes known, the manager of the security department will notify you by email.
Once again, we apologize for the inconvenience.
Sincerely,
LetyShops team
Roughly speaking, I put not 5 stars, but 4.5. Not everything is so perfect yet and punctures happen for various reasons, but LSH always met halfway.
Hello Vladimir!
Thank you for your feedback. We work and develop for our users ❤
If you have any questions or ideas to improve the service - write. We are always glad to new ideas.
Thank you for being with us!
Sincerely,
LetyShops team
Withdrawal from 500 rubles !? I bought headphones for 4100 during the sale for cashback 6.5. In theory, they should have transferred 250 to me, but they poured shit in my ears and credited 155 -_- As if they did not receive anything and were credited so as not to offend me. Well nonsense XD
Hello!
Thanks for the comment.
The minimum withdrawal amount on our website is 500 rubles. This is due to the fact that we pay the commission for transfers and you get cashback in full.
About the percentage of cashback. There are 3 categories in Aliexpress, based on which the reward is calculated:
- 1.5% - mobile phones, tablets and laptops, computer equipment and accessories, audio and video equipment, external storage;
- 5% - mobile accessories, clothing, interior items, garden accessories;
- 3% - everything else.
Headphones are categorized as the rest, so you were credited with cashback at a rate of 3.9% with your Premium account.
If you have any questions about the work of the service or any difficulties, you can always contact us. We will be happy to answer.
Sincerely,
LetyShops team