Respect! Well done guys solve all issues quickly! In reality, cash-back works, I like it, I recommend it!
I bought two iPhones through LetyShops on Aliexpress through TMall for 102 trillion rubles. I began to observe the accrual of cashback. 8 days have passed since the purchase - silence. Wrote to support, asked to send screenshots, sent. The next day, 500 points were credited without any explanation, although an increased cashback of 1.65% is indicated on the site. As I understand it, 1700 points. I think it's another nourishing thing. Interest in this office has disappeared.
Eugene, good afternoon!
Let's figure it out together again.
The phones you purchased belong to the Tmall store, not to AliExpress, so orders must be placed with the transition to the appropriate Tmall Aliexpress RU store and only from a computer.
Cashback for these purchases was not displayed automatically, since the purchase algorithm was violated. In this case, we do not receive information and commission from partners. We partially compensated for the cashback.
Compliance with the rules for purchases with cashback and the conditions of the store will help reduce the possibility of losing it.
Sincerely,
LetyShops team
Transferred funds to the card in 4 minutes. I am pleasantly surprised at this speed.
Since April 8, 2019, I am waiting for a dozen paid orders, which, as the site promises, will be returned according to the scheme: "Choose a store - make a purchase - get cashback". The amount of cashback is insignificant, but it seems as promised. And it seems to be returning after confirmation of the operation by the store with which Letyshops has a contractual relationship. But for 2 months I returned only at the beginning of April. 12 purchases from May 12 will not be automatically refunded. It is necessary to write to those who for some reason turn to their clients on "you": "Write to us." Next, I must attach a receipt or a screenshot of the order. Gentlemen, you should write about this right away in the description of the service, so that we understand that the service will require additional time for constant proof from the side of customers. Is it worth it? Of course not.
Elena, good afternoon!
If we promised, we will do it. Each partner has different terms for crediting cashback. You can see them in the store description on our website. Cashback for orders dated April 8 was automatically credited on May 22. Confirmation of cashback for subsequent orders is expected in early July. The exact dates can be found in the detailed information on cashback in your personal account. In this case, you do not need to attach screenshots. We ask for them if the cashback has not appeared, and we do not have information on the order. Otherwise, we will not know how much cashback needs to be credited.
We are only for friendly relations with our users. Therefore, we decided to switch to "you". Communication with care managers takes place in a user-friendly format. Having created the first appeal, you can be convinced of this :)
Sincerely,
LetyShops team
Perhaps I don't understand something, but the cashback is not 5% (or 5.5%), but 3.3%. Simple math is easy to calculate. Maybe just some kind of hidden coefficient, about which nothing is said on purpose here? Also, I don't quite understand how the system with the accumulation of money works here. On the scale now (and for a long time, that is, I have already made purchases with this status), I am on Letibronz, but, as I said, 3.3%, instead of 5 / 5.5 or more (due to status) ...
Maxim, good afternoon!
We do not hide anything from our users. Now we will help you figure it out :)
Lety-Bronze account status increases the initial cashback rate by 10%.
We're assuming you're shopping on AliExpress. The percentage in this store depends on the product category (from 1.5% to 5%). This information is posted in the conditions on the page upon transition .
Sincerely,
LetyShops team
I didn't believe in withdrawing funds. When the letter came I decided to try it. Withdrawn without problems, within three minutes the money on the card. Thank you.
applied for a withdrawal of funds to qiwi, April 26 ... today, June 4, the money for the qiwi wallet did not come ... I don’t know, maybe it’s so "lucky" for me, but the fact is, my money went to the "side of the sea". I haven't heard anything intelligible from the support group. f * ck ..... ka pure water, sorry 10 months and 600 rubles! I DO NOT ADVISE LetyShops to anyone !!!
Good day!
We contacted the financial department and found out that the payment was successfully sent to the wallet number you specified. Since we work with several payment systems, the enrollment notification might not have arrived.
To understand and help in the situation, manager Anastasia was expecting a response in the appeal, and we also contacted you by mail. Alas, we have not received any feedback.
Please answer the letter. Will wait.
Sincerely,
LetyShops team
LetyShops is a gamble. Don't waste time and money. You will lose both. They pulled the cat by the tail for six months, but they did not give 500 rubles. I haven’t seen anything worse yet.
Good day!
It is sad that such an impression remained. We checked the information in your personal account and we see that there are no orders or calls in the "Help" section, and the account has been deleted.
It is important for us to understand and figure out what happened. We will be grateful if you describe the situation in more detail in a letter to help@letyshops.com.
Sincerely,
LetyShops team
I congratulate you on your anniversary and wish the whole team a good mood. They just deflected my money from the cashback, from evil hackers by heroic efforts;) Operational support work.
Good day!
Thanks a lot! :)
We are always on guard for your cashback. We hope the situation will not repeat itself.
Sincerely,
LetyShops team
Oh my God! All my favorite shops are here. Not only is it possible not to be killed and not to drag around all sorts of shopping centers, but to choose and buy exactly what you need, you can also get decent cashbacks !!! Excited! Recomend for everybody!
Hi Anastasia!
We are glad to work for you :)
Enjoy your online shopping experience.
Sincerely,
LetyShops team
The service is great! Happy birthday to the whole team, I wish you a good mood and success in your work and personal life!
Vladimir, thank you for the wonderful congratulations. Let everything that you have wished for us will be in your life, only in a double portion.
Sincerely,
LetyShops team