A user status (new/existing) is determined by Temu based on its own data and not by LetyShops.
The rate for a new Temu client only applies if the login is made for the very first time.
The rate does not apply:
All mentioned above applies even if an order has not been completed or an order placement process has not been initiated at all.
In order not to lose your cashback, we recommend you to delete cookies in your browser before visiting the Temu website. You can use the keyboard shortcut Ctrl + Shift + Del to do that. Select the "All time" option. More information can be found here.
If a user makes several separate orders within 48 hours, the increased cashback may be applied to the first order that appears in the store's system.
The store can split orders so that the increased cashback is applied to the first orders that appear in the store's system.
Cashback is credited only for the actual amount of the payment, without taking into account any Temu coins/credits/bonus points used, any payment made from the store's internal wallet or with a gift card, or any other similar virtual payment method.
Cashback is credited only for the article's net value excluding the value-added tax, all other taxes and fees as well as additional costs for delivery and shipping.
The amount of cashback credited to your account balance may differ from the amount previously displayed. This is due to the difference in exchange rates between the store operating currency and your account currency, as well as the deduction of VAT and any other applicable fees from the amount shown as "Pending".
Получила в этот раз посылку набор режущих ручек одна из набора сломана. Очень жаль, ребенок расстроился. Как исправить
Добрый день!
Елена, обратитесь, пожалуйста, в поддержку магазина.
Купила на 1441 гривну и кэшбек 720
Приятная экономия!
Это нормально, потому что они часто отклоняют кэшбэк.
Привет!
Если вы не согласны с причиной отклонения, вы можете открыть спор по поводу вашего кэшбэка. Наши агенты всегда готовы вам помочь ❤