Purchases at Lounge by Zalando PL with cashback in Italy
Right after an order has been placed an amount of cashback may be displayed incorrectly. Upon the order confirmation the cashback amount is calculated properly.
- In order to get cashback, add goods to your cart only after going through LetyShops and disable other plugins before purchasing.
- Cashback is not credited in case of using any voucher or discount code.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.
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Reviews on Lounge by Zalando PL (28)
I do not recommend shopping at Zalando, cashback is not charged, after submitting the application, the translation is against the rules. But I see it's common here.
Good morning!
We see that our specialist contacted you about this situation and explained that our affiliate link was rewritten. Something like this could have happened due to other plugins being enabled or the use of promotional codes.
We kindly ask you to comply with the rules of making purchases with cashback in the future.
We hope that a similar situation will not happen again.
The LetyShops team
Cashback from the application on the phone does not always catch.
Good morning!
The reasons for the cashback not appearing may be different, e.g. violation of the store rules.
We see that our specialist has contacted you regarding this matter and is explaining the situation.
We hope that in the future everything will appear correctly.
The LetyShops team
Quick cashback. I recommend this store
Błyskawiczny cashback
Unfortunately, I am addicted positively
Good morning!
Thank you for 5 stars! We are happy that you are saving with LetyShops.
Dependence on good purchases with cashback is a good relationship. : D
The LetyShops team
Technical error showing up on Zalando Lounge. I wanted to buy something through LetyShops several times - unfortunately the basket does not appear. I reported an error and received the answer "this is how our platform works". Strange, because several times I managed to make a purchase through LetyShops on ZL. Total disapproval of the customer who loses the chance of cashback. Unfortunately, the idea of the application is great, but the approach to the client is very low. I am slowly moving away from LetyShops and stop recommending further.
Good morning!
Thank you for your feedback.
There are currently technical difficulties on the store's website. We are aware of the situation and deal with it. This process takes time.
Our manager contacted you, gave a detailed answer to your question, as well as recommendations. Following the recommendations will help you make a successful purchase from this store until our technicians work to fix a technical error.
We apologize for the inconvenience and expect our cooperation to continue.
The LetyShops team
I had a problem with calculating cashback with 3 operations (never before). After filing the complaint, the matter was resolved faster than I thought, here is the props for Letyshop. Now I take the necessary screenshots with every purchase.
Good morning!
Thank you for sharing your opinion on purchases with cashback. It is valuable to us, our partners and other users.
It happens that cashback gets lost. The reasons may be different, together with our partners, we try to sort out the situation and return the expected cashback to the user.
Our manager is still waiting with you in the application for the result of the third application.
We expect everything to be okay with all future orders. :)
The LetyShops team
I do quite a lot of purchases in ZL and unfortunately cashback does not appear very often. You have to constantly report the loss, wait a few months for the settlement .. It's a bit strange for such a well-known and large store. After the reviews, I can see that not only I have a problem with it ..
Hello Renato!
We are glad that you decide to buy economically and cooperate with LetyShops.
Cashback gets lost sometimes and there are various reasons for this that we unfortunately cannot know in advance. Filing claims helps to clarify this and get your cashback back.
We regularly test our work with partners and try to improve it.
We expect that the number of such situations will be minimal in the future.
The LetyShops team
For a dozen or so cashback orders, it was automatically counted maybe 2-3 times. Maybe they will improve it someday, and it works similarly for most partners.
Hello.
Sometimes cashback may not show up. Typically, the loss is caused by non-compliance with the store rules, cashback purchasing rules, or technical factors. For example, a browser extension or an active ad blocker may cause cache data loss and then your cashback will be lost.
On the website and in the app, you can create an application that will help explain the cause and recover your cashback.
You can also contact managers, our employees are always open to users and ready to assist in solving difficulties.
The LetyShops team
Orders made several times and no cashback. Complaints reported and waiting time up to 4 months. Something's not working here….
Good morning!
There are quite a lot of reasons for the non-appearance of cashback. It may be a violation of the store's rules, the rules of making purchases with cashback, or a technical error.
We can see that our specialist has already contacted you about this and is monitoring the situation.
We hope that this problem will no longer occur in the future.
The LetyShops team
