Purchases at Tiendanimal ES with cashback in Italy

I have a lot of problems with the Cashback from the animal store, it takes many months, I even buy again and I still don't have the Cashback from the previous purchase and the sum is less than the real expense, I don't know why... a real mess... But it's not Lety's fault because they always solve problems quickly, in this case, the bad score is undoubtedly due to the store.

It takes forever. My animals have already enjoyed the products for a while and the Cashback is still not approved. Before it took less

Twice I have bought with them, twice the app itself has had to take care of the cash back because the store did not want to do it. Apart from the fact that it takes a long time, it takes 4 months or more (it wouldn't matter, because it ends up arriving). Take advantage and they hook you with good % but then something always happens. I do not recommend this store, there are others that are more reliable, and if you do, capture a screenshot of everything or even record a screen.

I am forced to leave this comment, because I did not expect anything less from the letyshop team! Incident successfully resolved in a matter of 1.5 hours. thanks once again

After waiting a week, the delivery guy calls me who can't find the address, and on top of that, the scoundrel says there was an incident. I am certainly not going to buy more products from this store. How little seriousness. The feed was urgent for me and I had to buy it in another store. I don't recommend it to anyone. The delivery man didn't feel like putting on the GPS and looking for the address. All the best.

Despite not using any coupons on the website and sticking to the requirements, I always have problems with this store. After complaining that my cashback does not appear, I have to wait 4 months for the store to respond.

I don't think it deserves even one star. I have never had problems with cashback. They had to refund me €26.81 of a purchase of almost €123 that had been denied by the store for no reason and having met all the purchase requirements. For me, a complete scam on their part. No complaints from me towards the Letyshops team who are trying to solve the problem. I will not buy in the store again.

Bad experience, after weeks of waiting, they changed me from almost €14 to less than €2. Tiendanimal is a total scam, they always have their coupons, therefore, they are not from "third parties". A fool to attract customers, xo come on what it does to you is not to buy again

I hope they publish some of the comments I leave. I used a coupon that offered tiendanimal for a €3 discount, my cashback was €5.78. A month later they changed my cashback for €0.48, when I complained they told me that it was for the €3 coupon I used. Total, that by saving me €3 with the coupon I have lost €5.78!!! Too bad for both parties! If I spend €40 in total they should give the cashback that touches, as if I spend €10 or €5! I don't understand what problem they have... That thing about returning money for purchases is not like that!