It may take up to 2 days for cashback for your order made on SHEIN to appear in your account with "Pending" status.
Please keep in mind that the store can split the order and mark each item or package as a separate order.
An order number displayed in your LetyShops account is different from the one assigned by the store and displayed in your SHEIN account. When submitting a request, please provide the actual SHEIN order number.
Starting from January 2023 all requests regarding the lost cashback should be submitted within the month the corresponding orders relate to. E.g., the request regarding the order made on any date in January should be submitted on January 31st at latest, on any date in February – on February 28th at latest and so on.
- Cashback is not credited in case of using the store's mobile app.
- Cashback is not credited for a gift card purchase.
- Cashback is not credited for purchases made with gift cards.
- Please add items to your shopping cart after cashback activation only.
- Cashback is credited only for the actual payment amount, without taking into account the amount paid from your SHEIN wallet or the number of bonus points applied to the payment.
- Cashback is not credited for any additional costs such as delivery and shipping.
- The cashback amount credited to your account balance may vary from the amount displayed before. This is caused by the conversion of rates between the shop's and your account's currencies.