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Purchases at Sephora RU with cashback in Italy

Waiting time for crediting cashback
Average waiting time for cashback: 55 days
Maximum waiting time for cashback: 140 days
Information and conditions
5% За оплаченный заказ нового пользователя магазина Sephora RU
3.8% За оплаченный заказ постоянного пользователя магазина Sephora RU

Reviews on Sephora RU (39)

Reviews with questions are not published as well. To receive an answer to your question please create a request to our Customer care support.

We would like your feedback to be useful for you and other visitors.
Therefore, we do not publish reviews that contain:
• advertising or obscene language;
• useless duplicated information;
• only a star rating or just a few words.
11.07.2019

I placed an order on July 9, 19, already received an order on July 11, 19, there is a check paid through Sberbank online, there is a transition in the application, but the cashback did not even appear in the profile. From time to time, for some reason, when you buy in some stores, cashback does not come. All the time, writing support services is also annoying. Somehow the platform does not work clearly.

The review was translated from Russian using Google Translate. Show original Show translation
12.07.2019

Good afternoon!

Failure to comply with store conditions and violation of cashback purchase algorithms may affect the recording of order information .

Notice that you contacted an online chat and an appeal was created on your behalf. The manager will help to understand the situation in more detail :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.06.2019

I made two orders, not a single cashback appeared. Although there are transitions.

The review was translated from Russian using Google Translate. Show original Show translation
12.06.2019

Good afternoon!

We will be happy to help you figure it out. Already created a call # 1655463 to the care service on your behalf. To respond to the appeal, go to your personal account, section "Help". Additionally, an email was received at your email address.

We wait ;)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
11.05.2019

A few days have already passed after the order, and the cashback is still not displayed.

The review was translated from Russian using Google Translate. Show original Show translation
17.05.2019

Good afternoon, Catherine!

Thanks for the comment.

It is a pity that such a situation has occurred. We have already created an appeal to understand the reason for the loss of cashback and help. Please answer the manager through the mail or sections of your personal account "Help", "My appeals".

We will be waiting for your message.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
18.04.2019

Good afternoon! 04/17/2019, made an order, it is not displayed, it is visible only in the transitions that visited the site.

The review was translated from Russian using Google Translate. Show original Show translation
27.04.2019

Good afternoon!

Thanks for the comment.

Ksenia, we will definitely help in resolving the issue. To understand the situation in more detail, we created an appeal to the care service. Please answer the manager through the mail or sections of your personal account "Help", "My appeals".

We welcome feedback :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
16.04.2019

made 2 times an order from this store, no cashback was credited

The review was translated from Russian using Google Translate. Show original Show translation
04.05.2019

Hello Alice!

Thank you for writing.

Do not worry, we can help in this situation. To do this, we created an appeal to the care service on your behalf. You can answer via the Help section of your personal account or by email at support@letyshops.com.

We will wait for feedback.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.03.2019

I made my order on 12/14/2018, 3 months have passed. I still can not accrue cashback

The review was translated from Russian using Google Translate. Show original Show translation
18.03.2019

Good afternoon, Lisa!

Thanks for the comment.

Unfortunately, sometimes there are cases of loss of cashback.

To understand the situation and get a commission for the order, we submitted a request to partners. Since we cooperate not directly, but through a special program, the wait for an answer is delayed.

The manager keeps the question under control and will contact as soon as there is information.

Have a nice day! :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
13.03.2019

Yesterday I made an order and the cashback did not appear. And so it was already 2 times, thanks LetyShops accrued from their funds.

The review was translated from Russian using Google Translate. Show original Show translation
13.03.2019

Hello, Ksenia!

Thanks for the feedback.

To understand in more detail the reasons for the loss of cashback, we sent a request to partners. Manager Inna will inform you of the result as soon as the information appears. We hope this does not happen again.

Have a nice shopping! :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
09.02.2019

Awful store, bought 2 orders 02/03/19, cashback hanging in anticipation from 01/29/19. On the site sephora.ru is the status delivered. What is the point of waiting for cashback accrual for so long?

The review was translated from Russian using Google Translate. Show original Show translation
09.02.2019

Hello, Elizabeth!

Thanks for the comment.

Each store with which we work has a certain time period during which information on orders is processed. For a Sephora store, the waiting time is 30-45 days from the date of purchase.

If there are delays in confirmation, you can always contact our care team. Managers will be happy to answer and help in any situation.

Have a nice day!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.02.2019

The cashback did not appear after the order.

The review was translated from Russian using Google Translate. Show original Show translation
15.02.2019

Anton, good afternoon!

Thanks for the feedback.

We always try to help our users in any situation. In order to understand your question, we created an appeal on your behalf through your account, section "Help". You can give an answer in this section, in the "My contacts" tab.

We will wait for information on the order.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
28.01.2019

I join the negative reviews about the store. The order was placed 12/26/18. Keshbek in "waiting" from 12/27. The order was purchased on 01/04/19, the money was not credited. Already tired of "begging" in stores for the promised cashbacks.

The review was translated from Russian using Google Translate. Show original Show translation
29.01.2019

Lyudmila, hello!

Thanks for the comment.

We ask you not to worry, cashback will definitely come back.

Crediting occurs automatically based on data transmitted by partners. The store needs time to check the order and transfer rewards.

In the case of this store, the calculation is based on the average time of crediting the cashback. Information is available on the store page. Estimated maximum dates are 45 days.

Let's wait together until 02/09/19. If the cashback does not arrive on the balance, the manager of the care service will contact you in open circulation # 1547802 and help to resolve the issue.

If you have additional questions - be sure to write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
06.01.2019

Cashback did not appear for two orders. The support service quickly worked and credited it, but judging by the reviews, the cashback at this store is not credited without intervention.

The review was translated from Russian using Google Translate. Show original Show translation
08.01.2019

Good afternoon!

Thank you for sharing your opinion.

We value cooperation with our users. Non-cashback situations are also unpleasant for us. In the application we make every effort to understand the issue and solve it.

It is not always possible to find the reason for losing the cashback on your own. In such cases, we turn to affiliate programs through which we work with stores. We hope for a positive response from partners. As soon as there is news, we will inform in open circulation # 1515989.

If you have questions, write. We will be happy to answer.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
31.12.2018

Sorry, there is no button "answer" support. Sorry, but you were a little mistaken: the $ 500 bonus payout that you promptly paid is very pleasant! But this is 22% of the 2.272₽. And the cache did not appear from orders for> 17,000₽)

The review was translated from Russian using Google Translate. Show original Show translation
02.01.2019

Hello!

Thanks for the feedback.

You can answer the managers of the care service through the "Help" section of your personal account. At the moment, you were credited with a portion of the remuneration for purchases made. In the case of a positive response from partners, the difference will certainly be compensated.

Hope for your understanding.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
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You’re a bit late unfortunately :(
All cashback boosts for this store have been used already. Perhaps they will appear again later. But you still can find such boosts in other stores.
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