Good afternoon!
Thanks for the feedback. Cashback is confirmed or rejected automatically after the store sends us order information.
Reasons why cashback may be rejected may be:
- cancellation, partial redemption or change of order,
- violation of the rules of purchases with cashback,
- the use of promotional codes, discounts, or bonus programs that are not on our website.
Also, unfortunately, there are situations when the cashback is rejected by mistake.
So that we can help to understand this situation, please leave an appeal through your personal account, section "Help".
We will wait for your appeal. Have a nice day!
Respectfully,
LetyShops team