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Don't forget about Cashback rules and advices

Purchases at OBI with cashback in Italy

Time for crediting cashback
Average waiting time for cashback: 18 days
This time is necessary for the store to confirm that the order was received and won't be returned. Cashback is often confirmed sooner.
Maximum waiting time for cashback: 35 days
If the rules for purchases with cashback haven't been violated and the item hasn't been returned to the seller, cashback will be credited no later than this period.
Information and conditions

Внимание! Уважаемые пользователи, обращаем ваше внимание, что кэшбэк возвращается только при оформлении интернет-заказа на сайте OBI через сервис LetyShops.

Важно! Кэшбэк начисляется на сумму заказа без учета НДС.

При возникновении каких-либо вопросов о начислении кэшбэка, пожалуйста, обращайтесь в нашу службу заботы.

Кэшбэк в этом магазине доступен для регионов представленных в  этой таблице.

 

Reviews on OBI (47)

We want opinions to be useful for you and other visitors.
Therefore, we do not publish reviews that:
• contain advertising
• contain obscene language
• are non-informative (only star rating or a few words)
05.06.2019

Ordered the goods, came to him in the store. I was given a product and an invoice for which it needs to be paid. And the cashier turned this piece of paper in her hands, did not understand what to do with it and broke through the goods through the cashier. Total order is not executed. The next day, a call from the support, they say why you did not take the order. And you took it and paid. You express your indignation to the support, they groan, gasp, promise to sort it out. Understood, aha. They removed the order from their system, and the cashback was declined accordingly. Did not begin to understand - not that sum. But the conclusion is made. If you trust the store and are confident in the purchase, then it is better to pay for the order online.

The review was translated from Russian using Google Translate. Show original Show translation
06.06.2019

Tatiana, good afternoon!

Thanks for sharing. Agree, the situation is unpleasant.
Since the order was originally issued through our service, we want to help :) We created a message in the "Help" section, "My downloads". Please answer the manager. Will wait.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
19.04.2019
Feedback for those who order the delivery of goods. OBI does not have its own delivery service and they use different companies, in the case of Moscow and the Region there is an extremely awful company, I made 2 orders. The first order they said they would bring from 10 to 14:00 later, the girl from the delivery called and said that they would bring strictly until 14:00. In fact, the order was brought at 20:05 referring to the corks of which were not and the previous customer who had long checked each of the 20 rolls of wallpaper (well, complete nonsense) Then no one brought an apology. The second order was promised to bring up to 14 in the same way, there were no calls, the issue was resolved again via the hotline, at 15:42 the driver called and said we bring it to 17, brought it. Nobody even warned the driver that he needed to call customers, etc., he didn’t even have a clear schedule time. Conclusion, the goods in obi are not bad, everything in terms of the cost of delivery is good BUT the delivery service which OBI uses is very terrible. that's why it is 1 star less.
The review was translated from Russian using Google Translate. Show original Show translation
06.02.2019
Everything is super! On Saturday I bought the order, on Wednesday the money fell into the account. Thank store and fly.
The review was translated from Russian using Google Translate. Show original Show translation
03.02.2019

placed an order in the amount of 5,496 p and bought back for this amount., and in the appendix the order fixed the order amount by 1,000 rubles less !!!! ((((for some reason it is not clear. Unpleasant.

The review was translated from Russian using Google Translate. Show original Show translation
03.02.2019

Hello, Alain!

Thanks for the comment.

The fact is that the remuneration from the OBI store is charged on the amount of the order excluding VAT. Therefore, the cashback is displayed on the basis of a smaller amount of the order. To warn our users about this feature, we published information on the store page on our site.

There will be questions - you can always contact us. We are in touch and ready to answer :)

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
05.01.2019
not fast, but in the end, the promised 3.9% of the total purchase price came without additional dancing with a tambourine. OK!
The review was translated from Russian using Google Translate. Show original Show translation
20.12.2018

Just erected to the store in vain ... that the cashback after placing the order did not appear .... appeared, only for some reason, 20 minutes after the registration.

The review was translated from Russian using Google Translate. Show original Show translation
21.12.2018

Good day!

Thanks for the comment.

Do not be upset ahead of time.

When making purchases according to all recommendations, usually cashback is displayed within 24 hours after registration. For some stores, fixation occurs within a few days. We additionally register this information on the pages of partner stores.

There will be questions - be sure to write.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
20.12.2018
Thank you, I've been waiting for cashback for three weeks. Got it no problem.
The review was translated from Russian using Google Translate. Show original Show translation
18.12.2018

Twice made an order in OBI. Both times, the cashback waiting time ended and you had to write to Lety's tech support with confirmation of the completed order. Both times the cashback was credited the very next day. Lety thanks! OBI works out badly, however, OBI has been losing its confidence on many points lately ... and sorry ...

The review was translated from Russian using Google Translate. Show original Show translation
18.12.2018

Good day!

Thanks for the comment.

Do not worry, please. Unfortunately, sometimes orders are delayed. We value our users and help to resolve the issue, without waiting for verification from partners.

At the moment, we also received a reward for your orders.

Will need help - be sure to write. We are always happy!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.12.2018

I forgot in my previous comment to indicate that they had declined the cashback. Although for my part I fulfilled all the conditions.

The review was translated from Russian using Google Translate. Show original Show translation
17.12.2018

Hello!

Thanks for the comment.

Do not worry, please. Be sure to understand the reason for the rejection of cashback.

We see that you have already created an appeal to the service of care to resolve this issue.

The manager took control of your message and will respond to it within a day.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
17.12.2018

In OBI, no more foot or hand, after all, the order was made via the Internet =) on November 24, we ordered a door with the entire set in OBI: a box, platbands, a canvas with hinges and a lock. With delivery on the 30th. On the morning of the delivery day, they called from the store and warned that the store now does not have one position, so the delivery was postponed to the 1st number for the second half of the day (from 15.00 to 22.00), no one arrived until 22.30, nobody Called and did not warn. When I called the hotline, they told me: here are two phone numbers for the company that deals with the delivery (OBI do not deliver it themselves), call and find out. Both phones were turned off and not serviced. At the end of the 2nd, we managed to find out when they can finally deliver our order. For understanding, I would like to note that the 1st and 2nd of December are the days off, which, due to the delivery service of the OBI store, went on a smack. No apologies were received either by phone or on delivery.

The review was translated from Russian using Google Translate. Show original Show translation
08.12.2018

Online application under №1103153420 I had to pick up the goods themselves. It was written the delivery for free for some reason refused. Cashback is not confirmed. I also need interior doors now I’m talking to you or not. You don’t appreciate the buyer.

The review was translated from Russian using Google Translate. Show original Show translation
09.12.2018

Good day!

Thanks for your feedback.

Do not worry, please, cashback for the order is displayed in your account in the status of "Pending". Approximate cashback on order is 2.01.

The process of crediting the cashback is automatic. As soon as the partners give the confirmation, it will be credited. Time is needed to process information and transfer data to our system.

There will be questions on the work of our service - please contact. Always happy to help.

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.
29.11.2018

Looks like I won’t get my order from OBI, it’s probably all extinct. I ordered a welding inverter with a mask as a gift, a letter arrived at the post office that would be delivered tomorrow, waited all day for nothing. The next day I contacted the local phone of the store, which was indicated in the letter, explained the situation, the girl operator tried to call them for a long time - she could not. All this time I hung on the line at my own expense and listened to disgusting music, she offered to make an appeal and I had to listen to music on the line again, until finally I received the number of the appeal. She assured me that now they would definitely call me back within 2 hours ... 3 days passed and no one called back ... There were no such problems with this store before, maybe it's because I logged in through your website?

The review was translated from Russian using Google Translate. Show original Show translation
29.11.2018

Hello!

Thank you for sharing your cashback experience.

We sincerely hope that your order will be delivered very soon. Our service does not affect the operation of the store, but only to share cashback.

There will be questions about the site - please write.

May luck be on your side!

Respectfully,
LetyShops team

The review was translated from Russian using Google Translate.