Purchases at Douglas IT with cashback in Italy
- for products of the following brands: Chanel, Dior, Hermés, It Cosmetics, Dermacosmetics, InnerBeauty, La Mer, La Prairie, Dyson, as well as for any item marked as the BEST PRICE offer
- for orders in which the user redeems a gift card
- in case of using the store's mobile app
- for orders made by the Douglas Group employees
- for a gift card purchase
- for bulk orders
- The order should be completed within 30 minutes after reaching the product page from the LetyShops website for cashback to be credited.
- Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.
- If you have not received cashback for your order, a request for the lost cashback should be submitted no later than 3 months from the date of purchase.
- If an order has been returned partially, cashback will be reduced proportionally.
Reviews on Douglas IT (23)
Therefore, we publish only our customers' reviews.
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I don't know exactly who caused the disservice (probably Douglas) but they canceled my orders twice within a few days. Without informing about the cancellation, among other things, I discovered it by chance when returning to the order. Then after my various attempts by calling and sending e-mails they replied that it had been canceled due to a technical disservice. so I advise against making app purchases from Douglas (and Douglas in general).
Good morning!
Our service does not affect internal shop processes. For questions about the delivery of goods, please contact Douglas Support.
With regard,
LetyShops team
I have made several transactions, cashback reported and credited in a short time ... only in the last period have they slowed down in fact I have several outstanding amounts for more than a month, but I bear patience .. sooner or later they will be liquidated
Good morning!
Thanks for your feedback :)
Partners need time to process order data. As soon as we receive the reply, your cashback status will be changed to "Credited".
Sincerely, LetyShops team
No automatic tracking of Douglas. bought 2 Times, one from app one from Desktop and it never was tracked. I followed all the rules. also very long waiting time 4 months...
Hello.
Cashback for your purchases did not appear automatically. We have already sent requests to our partners to clarify the reasons.
Our customer care manager will be waiting for responses with you. Do not worry, please. The most part of requests are processed faster than 4 months.
Sincerely,
LetyShops team
Cashback used with Douglas already twice, I have not had any kind of problem unlike other stores and accreditation done in about a month. Very efficient
Good morning!
Thanks for being with us! :)
We are glad that our service will help you to save money when shopping.
Sincerely, LetyShops team
Cashback entered by hand and credited after three months, but I can say that the letyshop assistance immediately worked to solve the problem. Congratulations
Good morning!
Thank you for notifying us of the status of your order. The partners have confirmed the purchase and transferred the reward for your order. We wish you profitable purchases with cashback!
Cordially,
LetyShops team
I had some problems at first but the shop fully solved it by crediting me with the cashback.
Cash back credited within one month! I am waiting for the second accreditation!
Fast Shipping. On the cashback, however, there are some problems: - It did not activate automatically after the set time, so I had to enter it manually. - Some friends happened to not receive it at all, despite having followed all the steps. PS. I know how the cashback on Lety works, and I only had problems with Douglas, I will change the review to positive only if the cashback is successful, I will keep you updated.
Good morning!
Thank you for creating the request through your account. In order to find the reason for the loss of your cashback, we have sent your request to the store representative. All further information about the request will be displayed in your account along with your order details.
If in doubt, do not hesitate to contact us via the "Help" section.
Cordially,
LetyShops team
