Purchases at Douglas ES with cashback in Italy
- in case of using the store's mobile app
- for orders where vouchers, beauty-vouchers or coupons have been used (in this case cashback may appear as 0 in the "My cashback" section, and then be rejected or confirmed as 0)
- for orders made by the Douglas Group employees
- for a gift card purchase
- for bulk orders
- The order should be completed within 30 minutes after reaching the product page from the LetyShops website for cashback to be credited.
- According to the store's terms and conditions, any requests regarding the lost or rejected cashback should be applied within 90 days after the purchase has been made.
- If an order has been returned partially, cashback will be reduced proportionally.
- Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.
Reviews on Douglas ES (23)
Therefore, we publish only our customers' reviews.
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Terrible, they don't give credit for doing it with a mobile app. So be careful. It's a disgrace. I won't buy from Douglas again from here.
Hello!
We are sorry to hear that you feel this way. You can find all the conditions on our website before going to the store and making your purchases.
It seems that they don't credit you with cashback for using the mobile application, which doesn't seem right to me. Next time I will think about it before buying from Douglas
Hello!
Cashback is not credited for purchases made through the Douglas mobile application, you can find all the conditions on the store page.
All the best,
the LetyShops team
In this store you have to claim the cashback. it's a roll LetyShops is perfectly in charge of solving the problem but it is a hassle to have to go claiming it
Hello!
We are very sorry that you had such an experience. We have sent your last request to the representatives of the store. We hope that we will receive the response from them shortly and we will be able to detect the reason why your cashback is not registered.
All the best.
The LetyShops team
Despite the fact that they did not credit me with the purchase at first, I contacted Letyshop by email and in less than a month they credited me with the balance.
Hello!
We have sent a request to our partners and, fortunately, we have received an affirmative response for your request :) We hope that incidents with cashback will not occur again.
With the best wishes,
the LetyShops team
I've been using Lettyshops for a year and Douglas a few times and have never had a problem. Everything is credited!
I was successfully credited and approved
Super good, I bought, I have pending cashback, but I don't know when it will be credited to the balance. I'm already on order
Hello Ivan!
Douglas cashback is confirmed in 90 - 160 days after purchase. You can see the accreditation deadline next to the status of your cashback.
Cheers!
The LetyShops team
I love this store and more if it's for the letyshops app, on top of buying you also have the discount. The truth is that I am buying more and more for this app. I have not had any problems so far in any of my purchases. I super love.
Hi Sara!
Thanks for your opinion. We're glad we can help you save a little ❤
Greetings!
The LetyShops team
I do not know what to think. In this store I bought 62.98 euros worth and the cashback did not appear, I claimed it and now the store has 4 months to respond. But if I did everything in the Lety app and I have all the screenshots, why doesn't it appear? 4 months to confirm that it is true? I paid instantly and the order arrived at my house. But same with a Douglas order of 62.98, another 4 months. In 2022 four months to verify that I have made a purchase in a store. It gives me a lot to think that I have had to claim 4 orders in total, also from Just Eat and from another store. It is clear that the app does not work well. When an offer is made with a detailed description of it and on 4 occasions it does not work, perhaps the advertising is misleading. Because the normal thing is that it works and not have to be with claims.
Hello!
We are sorry that you have such an experience and such an opinion about us.
We have contacted partners to resolve an issue with your cashback. This process can take 3-4 months, and unfortunately we cannot speed it up.
We have created a query to follow the processing of your request with you. If you have questions, do not hesitate to contact us through the Help section.
All the best.
The LetyShops team
STORE OPINION: They get super deals, especially in regard to perfumery, I personally am a huge fan of Douglas. Previously, I used to consume more in a physical store, but more and more (especially if I am going to place a large order) I consume online when I see good promotions; plus the corresponding addition of Letyshop's Cashabck, which in my last purchase has given me a problem. OPINION ABOUT LETYSHOPS: As I have already mentioned, my last purchase (4 days ago) does not show the cashback anywhere, so I just made a claim for it. Despite having had this problem I give a 4 * score because in another previous purchase (in decathlon in particular) the same thing happened to me, and the Letyshops team efficiently and kindly solved it for me. With these words I would like to reach those people who react with comments in a "hater" tone at the slightest problem; give the Letyshops technical service a chance (or the random store / web / product that has given you problems) and then, if they don't give you any solution, activate your "hater" mode. Greetings
Hello Laura.
Thank you very much for sharing your shopping experience with us ❤
We are very grateful for the support.
All the best!
The LetyShops team
Again it happens to me that after 1 month and a half the cashback with this store is still not registered. It also happens to me with the English cut but they always register it for me. Another big purchase that follows without the cashback. On the part of Letyshops I think you should do something too. Too many complaints from the same store
Hi Loreline.
We are sorry that you faced such a situation. We will try our best to solve it. We have already reached out to the store representatives, but we are still waiting for the response. This process may take 3 months and we cannot expedite it. As soon as a response comes in, the status of your request will change.
Sincerely,
LetyShops team
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