Purchases at Casa del Libro ES with cashback in Italy
- Cashback is available only for the Spanish version of the site.
- Cashback is not credited in case of using any voucher or discount code.
- Cashback is not credited for second-hand books / books sold by third parties (order made from Casa del Libro's marketplace).
- Cashback is credited only for the article's net value excluding fees as well as additional costs for delivery and shipping.
- Please be advised to accept cookies on the store's website for your order to be tracked properly. Otherwise cashback for an order may get lost.
- According to the Casa del Libro ES terms and conditions if cashback for your order has not been added to your account with "Pending" status, you should create a corresponding request in your LetyShops account within 45 days after the purchase has been made.
If the order is divided into several parcels, the cashback can be transferred only of one of them. If the cashback did not appear for the entire purchase amount, write to the LetyShops Customer Care Service.
Reviews on Casa del Libro ES (110)
Therefore, we publish only our customers' reviews.
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I do not recommend it at all, after 4 months, the casback has not arrived and they have denied it, I do not recommend this store at all.
Good afternoon!
We are very sorry that this situation happened.
Like and you, we are also interested in the accreditation of cashback. Only in this case do we receive a commission from the partners. Unfortunately, we do not always have the opportunity to make up for lost cashback from our account.
You can find tips to reduce the risk of cashback loss at: https://letyshops.com/en/shopping-rules. We hope everything goes well and that you enjoy your shopping.
All the best!
The LetyShops team
I made the cashback with 45%, I placed an order for € 48, all the procedure I do correctly with caution, making sure that in each step the extension indicates that the cashback is activated. I make the purchase and the cashback is not made. I make the claim, they have me waiting 3 and a half months with very little information about the case in this regard and, in the end, they deny me the cashback offering me a compensation of € 5 for a cashback that I should have received of about € 20. They say that their "partners" have not answered, if they are your partners make sure they answer you, I have no fault in that. They use your platform as a claim for massive sales (because a 45% cashback is that), they leave your users in the lurch and you do nothing. And the worst thing is that it is not an isolated case, far from it. I will certainly not buy from this store again and I will think twice about using this app again.
Hello,
thank you for sharing your shopping experience.
We are very sorry, but we have not received a response from the store. We understand that you had that cashback, but we have also run out of reward.
We really appreciate that you make purchases with us and to please you a little we have already credited a part of your cashback. We hope that such situations will not happen again in the future and that you will not be disappointed any more.
Sincerely,
LetyShops team
They do not return the 45% cashback and the letyshop drains the bulk. I do not recommend it!
Hello Sergio.
It is a pity that such a situation has occurred.
Unfortunately, the cashback if your order has not been registered in our system and the partners do not answer us. For our part, we try to help our users get a refund. But we do not always have the opportunity to make up the lost refund from our account. If for some reason you do not get the cashback of the orders placed with us, we are also left without remuneration. We have credited you a part of the cashback to please you at least a little in this situation.
Sincerely,
LetyShops team
3 months ago I made a purchase with the cashback at 45%, I did all the steps as indicated and the cashback was not recorded. I made the claim and for now the only thing they have told me is to wait, wait and wait again, after 3 months I still don't even know if they will pay me the cashback or not.
Hello.
We are sorry that you have faced such a situation.
Unfortunately, we have not yet received a response from our partners. We, like you, are interested in receiving their response as soon as possible, so we really ask that you wait a little longer.
Don't worry, our agent will control your request. As soon as we receive any news, we will inform you.
Sincerely,
LetyShops team
In the same way that I put negative comments when the cashback does not arrive, I placed an order with the cashback increased to 22.5% and everything is great. It appeared to me very fast!
I placed an order 1 month ago with the cashback increased for being a new member and they did not register the cashback. I filed a claim with photos and Letyshops informed me that my order was not registered and that they were going to contact the store. I've been waiting for a month and they haven't solved the problem for me. Totally negative experience that did not happen to me with any other store.
Hello Tania.
We understand your emotions. It is true that there are incidents, where the cashback is not registered, but we never leave the users without a solution and answer.
We have already sent a request to the store representatives. This process can take 8 weeks. As soon as we receive news, we will inform you.
We hope for your understanding.
Sincerely,
LetyShops team
It worked well for me when it was multiplied by 10, I will repeat in this store without hesitation.
I rectify my negative assessment since I have received the cash back. All right
I have recently made a purchase worth 60+ euros and being especially cautious about going through all the steps to record the Cashback. At the time of making the purchase, thank goodness that I take screenshots of everything because now they do not recognize the purchase, it turns out that they have to verify my purchase and it will take up to 3 months to solve it
Hello david.
Thank you very much for creating your request. Follow their status, please;)
We will contact our partners to resolve this issue. If you have additional questions, feel free to contact our customer service (support@letyshops.com).
Sincerely,
LetyShops team
