Purchases at Douglas ES with cashback in South Africa
- in case of using the store's mobile app
- for orders where vouchers, beauty-vouchers or coupons have been used (in this case cashback may appear as 0 in the "My cashback" section, and then be rejected or confirmed as 0)
- for orders made by the Douglas Group employees
- for a gift card purchase
- for bulk orders
- The order should be completed within 30 minutes after reaching the product page from the LetyShops website for cashback to be credited.
- According to the store's terms and conditions, any requests regarding the lost or rejected cashback should be applied within 90 days after the purchase has been made.
- If an order has been returned partially, cashback will be reduced proportionally.
- Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.
Reviews on Douglas ES (22)
Therefore, we publish only our customers' reviews.
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I placed an order in this store and, as it had happened to me on occasion in different stores, they did not credit me the cashback. Every time I place an order I make sure to do it through this platform, but there have been several times that I have to claim the cashback and there are no responses.
Hello Miriam.
It is very sad that you have faced such a situation.
We have contacted our partners to understand the reasons for the loss of your cashback. This process can take 8 weeks and unfortunately we are unable to expedite it.
We hope that we receive the information from the store as soon as possible. Follow the status of your requests, please.
Sincerely,
LetyShops team
This is a hoax, I have made many purchases of a few you have and I have had a lot of problems .. on December 16 I placed an order in Douglas with increased cash, and today they tell me that cash is denied when I have had it for months The request, this is to be scoundrels and to deceive people, I want them to give me the cash because everything is correct and see if it is a mistake of you. I DO NOT ADVISE BUYING THROUGH LETYSHOPS, if this continues I will delete myself
Hello Antonio.
We understand your displeasure and are sorry that this situation has occurred. It is true that there are incidents with cashback, but we never leave users without a solution and an answer. We see that we have already credited your cashback. You can check it in the "Orders and Finances" section of your account.
We very much hope that this will not happen again and that you will not be disappointed any more.
Sincerely,
LetyShops team
When buying here the cashback of whose fault is not reflected I do not know everything seems like marketing so that you buy for the% that they offer on certain days but what you get is bad publicity and disappointment
Hello.
It is very sad that the cashback did not appear, but do not worry. We see that you have already created a request for the lost cashback in your personal account. We will do our best to help you.
Sincerely,
LetyShops team
At Christmas I spent 130 euros and the purchase was not reflected. I thought it was my mistake and I did not claim it. Now I have bought again and what is my surprise that when you put the card number and give it to pay, it redirects you to the Douglas app. The fact is that the cashback has not been reflected to me either and when you leave Letyshops you have no proof that the cashback had been activated. Obviously now I did claim it. In short, I will not buy from Douglas online again.
Hello Maria.
Thank you for creating your request, for the lost cashback. We will do our best to help you with this matter. If necessary, we will contact our partners to resolve it and return your cashback. Follow their status, please.
Sincerely,
LetyShops team
Yesterday I made an order for € 20 from letyshop and you still have not credited me the cashback or pending or anything. A disaster
Hello.
We see that you have created a lost cashback request in your personal account. Follow their status, please.
If you have any additional questions, please contact us at support@letyshops.com.
Sincerely,
LetyShops team
Good afternoon, I made two purchases in douglas a long time ago when it was at a 40% discount, I did the procedure of capturing my invoice and uploading it but still nothing even comes out that my cashback has been rejected
Hi, Martha.
We tried to contact you by mail, but unfortunately, we did not receive a response. You can try to open a cashback dispute, our managers will do their best to resolve it and help you.
Greetings.
Sincerely,
LetyShops team
Good afternoon I made two orders in douglas of perfume when it was 40% but I still have not received any notification of how much they will refund me or when.
Hi, Martha.
We see that you have already created the request for the lost cashback in your personal account. Please follow the status of the application.
If you have any questions, you can always contact us in the Help section of your account.
Sincerely,
LetyShops team
My Cashback was not updating and I thought I had lost the purchase. In other purchases it appeared automatically. fortunately, it turned up later.
I made a purchase with them and it has not been reflected to me. They are currently trying to find a solution to my problem but I am afraid they will not give me the cashback. Very disappointed in Douglas, I would not buy from this store again.
Good afternoon!
Yes, we have sent a request to the partners to find out the reason for the loss of cashback. The lead time may take approximately 6 weeks, as we do not cooperate directly, but through an affiliate program. We are waiting together with you.
Sincerely,
LetyShops team
Make a purchase of 145 euros. And it has not been reflected to me. The worst thing is that I complain and they ask me for a photo as if it were registered on their Douglas page. I sent them the photos of the emails they sent me. And they say that it is not enough and that I have to wait 6 MONTHS. I DO NOT THINK TO BUY HERE ANY MORE.
Hello,
We have contacted our partners to understand the reasons for the loss of your cashback. Unfortunately, we are unable to expedite the process. As soon as we receive the response, the manager will notify you. We look forward.
Sincerely,
LetyShops team
