Кешбек не нараховується або буде відхилений за:
- ігрову консоль Sony PlayStation 5;
- купівлю подарункових сертифікатів, купонів, знижок на оплату і карток оплати рахунків;
- попередні замовлення;
- замовлення по безготівковому розрахунку (за рішенням Moyo.ua);
- замовлення, оплачені бонусами. Якщо оплата була частковою, кешбек нарахується на суму без урахування бонусів;
- замовлення, оформлені в додатку Moyo.ua;
- замовлення з регіонів, в які магазин не доставляє замовлення;
- замовлення, зроблені з корпоративної адреси @moyo;
- замовлення, зроблені співробітниками Moyo.ua.
- за замовлення, оплачені карткою з функцією кешбеку (наприклад, А-Банк, Спортбанк, Sense Банк, Моно тощо). Ця умова діє на період промо Moyo UA і даних банків. Замовлення, оформлені з використанням партнерського кешбеку від банків, будуть відхилені під час звірки.
Що робити, щоб отримати кешбек:
1. Відключити блокування реклами.
2. Якщо в замовлення потрібно внести зміни, необхідно скасувати початкове замовлення через кол-центр, а потім заново оформити замовлення через LetyShops.
3. Замовлення по безготівковому розрахунку оформляти без індивідуальної знижки від магазину.
4. Юр.особам необхідно купувати товари за ціною сайту, щоб отримати кешбек.
Відповідно до умов та положень магазину, будь-які запити щодо втраченого або відхиленого кешбеку мають бути подані протягом 6 місяців після здійснення покупки.
There are always some problems with obtaining cashback, you almost always need to manually contact the support for lost cashback, although the unblock is off. In the conditions it is written that cashback is not charged for "order by cashless payment (according to the decision of Moyo.ua)", made an order with payment after receipt with partial payment points - cashback did not appear. I did one more thing, paid by card, there is no cashback either. Okay, I cancel the order paid by card on the site, and in a couple of hours there is a cashback in the office for the order, which I canceled. It seems that either the store is doing everything possible to lose cashback, or Letichops is not coping with the influx of orders, so that the cashback appeared within 5-10 minutes after ordering.
Hello!
Dmitry, we and the store are interested in ensuring that you are satisfied with the service and purchases.
Although most of the data enters the system within an hour after registration, cashback can still appear within 24 hours. This information is also posted in the user's personal account, section "My cashback". If no cashback is recorded during the day, we recommend that you apply. We understand that this takes time, but this is the only way we can verify the data and help.
The LetyShops team
I bought a washing machine. After redirecting from the LetyShops website to Moyo, I decided to go to my account. Sent login via E-mail. Made a purchase. Cashback was not counted. LetyShops paid 50% of their money (respect), but they could not prove to Moyo that the transition was. There are all screenshots, but 500 UAH wasted for a minute.
Good day!
Sergey, the purchase was not listed in the partner program order database for our service :(
Such a situation could arise if the order was placed after switching from another advertising resource (for example, a site with product reviews, etc.). Also, no data transfer is affected by the extensions installed in the browser.
We always try to help users.
LetyShops team
On the one hand, the store processed the order normally, delivery for several days, but did not burn. On the other hand, there is no cashback, I submitted an application, but I spent more time on it than I will receive this cashback. And yet, when placing an order, I entered the mail and the phone number. And the letters fell and the vibe bot sent messages ... And when searching for information on an order, only the order number and status. That is, if you do not specifically register in the store, receipts and info will need to be searched for and added manually. For the sake of cashback, I will not contact them.
Good afternoon.
On your request, a cashback bonus from the service has already been credited :)
The manager provided all the detailed information in the appeal (section "Help").
LetyShops team
I don’t know how to react to this. On the one hand, a top-up voucher for 100 hryvnia for 1 hryvnia is great. But the purchase amount per hryvnia is more, which is indicated in LetiShop - alarming. Thanks to the store manager in MostSiti in Dnipro for the individual approach. When the cashback is credited, I will add a review.
Good day!
If the conditions of the store have not been violated and the order has not been reissued, the cashback will be credited to the balance according to the waiting periods that are on the transition page :)
Write if you have any questions.
LetyShops team
I made an order with a cashback increased by 6 times. Cashback for 20 bucks turned out. A month later, the cashback was rejected. I wrote to support the store, they called me, apologized, said a technical error and credited a cashback) Thank you)
For no apparent reason, instead of being credited, the store immediately rejected a pack of cashbacks for paid, not returned orders. 18 days of silence. The predicted time for receiving a response from the store for these requests is up to 4 months. A very "reliable" partner who spoils the reputation of Letishops. Up to six months of waiting for cashback, provided that it will be restored, lovely.
Good afternoon, Alexander!
Cashback rejection occurs automatically based on information from the store. In case of cancellation, we also receive nothing.
Thank you for opening a dispute over rejected purchases. We have already sent a request to partners in order to understand in more detail and try to return the reward. Specified in the account the maximum time for consideration of requests from the store. Usually the answer comes earlier. The care service manager is waiting with you for news from partners in circulation ("Help" section).
LetyShops team
I get cashback in myo only through contacting the support service, it is not automatically credited, letishops are credited as a bonus)
Good afternoon.
We receive all information about the user's orders automatically from the store. If cashback is not displayed, we can figure out the situation by contacting partners.
The loss of cashback can be influenced by several factors, including:
- extensions and antiviruses that are installed in the browser;
- visiting other tabs during checkout;
- non-compliance with the terms of the store or the rules for placing orders with cashback .
LetyShops team
There are no complaints about letyshops. 09/03/2021 ordered a product. In the commentary, he indicated that I would pick it up from 11/09/2021 to 09/11/2021. I came to pick up the order. They tried to sell me a display case under the guise of a new product. No one warned me about such a fraud on the part of the store. An employee at the store said that you can cancel your purchase. And he will order a new product in 4 days. Time and nerves were lost.