Purchases at Lightinthebox with cashback in Sweden

I do not advise anyone. The tempting price for a supposedly promotional product eventually turned into paid delivery (+ $ 5), there was no free delivery option. Okay, I chose a paid one. Then, in the end, they cheated with the conversion, since the US dollar was selected as the currency on the site and in the application in the settings, and for some reason, when you went to the PayPal site, the price was converted to euros (the dollar-euro ratio is very strange for them). As a result, I did not count on the calculator and lost $ 2 from scratch. A trifle, but the sediment remained. I am generally silent about the fact that the cashback did not come. My last order in this store.

The ordered goods arrived pretty quickly, the track number is tracked all the way! Cashback from LetyShops was listed on time! I'm happy!

I made 2 orders, both cashbacks were lost ... Apparently there are problems with crediting from the side of the Ligthinthebox store ...

I just thought that the cashback was credited (it was displayed stably for some time), when the cashback began to be lost again. Only with this store there are such problems, with none of the others.

The store is not bad, but all the problems so far are only with him. Although it may be due to the fact that I ordered a lot there lately. When I ordered on Girbest, there were problems, but of a different nature. So,

1) One phone does not see a SIM card.

2) Another was with a crooked firmware without 4G.

3) The touchscreen is dead.

By and large, the only problem is that the phones are not checked before sending. But due to cashback rates and discounts in the store, the 3 * deserved mark. Those. average.

1. Technical support does not go into the essence of the issue at all, writes unsubscriptions like: thanks for the order, wait 2. They use the services of a gbs broker for customs clearance, the specified broker keeps parcels at customs for a month and only then writes you letters about the need to fill in passport data or they call and at the same time start communication like this: we have already talked with you, you remember. At the same time, no one called or wrote for a month. I was offered in JUNE to pay the customs duty for the parcel that arrived at the customs office in APREL and has been there ever since. Sorry, but May has already passed and June has begun, and in general, parcels are counted in the month when they left customs, and not when they arrived. G-broker, in short 3. Yes, the bonuses are now useless, you can't buy electronics at all 4. Attention: the parcels are packed in boxes that are glued with tape only lengthwise and in one layer. I had such a parcel neatly cut from the back side, pulled out the phone, put the empty box back in and carefully sealed it with tape in such a way that no obvious traces of the autopsy were visible, I found it only at home. Carefully inspect the parcels in the post office and weigh them in the post office!

I personally did not have any problems with the store itself. I live in the EU, so I often have to pay tax on goods over 22 euros. In Light there is an option "to insure against customs duties", it costs 1-2 bucks, but after paying the tax and submitting the document to the technical support, they return the spent amount without any problems. Another example of the good work of technical support is the story with Redmi 5 Plus, when it first appeared, they sold the Chinese version with Vietnamese (pseudo global firmware), and after a while Xiaomi themselves made it so that when this Chinese phone was updated to the global, it was damaged. This is eliminated quite easily with the opening of the cortex, which I did, and as compensation they gave $ 40, also without problems. They also offered to return the phone for free for a full refund. And they send the goods quickly, contrary to some opinions, so I have only a positive experience with the store.

I join all those who have written below. Technical support is a complete scumbag. They cannot give a clear answer. The product is not so easy to order, when you buy a product with free shipping, a delivery fee is imposed and you cannot place an order without it. In case of an erroneous order, the spent bonuses will not be refunded. And now there is no sense from their bonuses at all. One thing pleases me - the goods arrive good.

The store is disgusting. Made 4 orders. For some reason, two orders were returned to them. The track showed that the parcels did not even leave the goods. Two months later, they unsubscribed to me that the goods were returned and if I want the money back, they will deduct the cost of sending from me, and if I want the goods back, then I have to pay for both the previous one and the new one. On the second parcel, they admitted their guilt and said that they would return the money. two weeks later they wrote that they had not yet received the return package (although two weeks before that they had written that they had received it). Two weeks later, the money was returned to the internal account, and almost nothing can be bought from it. Conclusion: I would not advise anyone to buy in this store. Very inadequate support. The money is returned in 3 months!

Perhaps I will add one more review about support in this store)) I really do not advise you to contact them, there are still cattle who are very dissatisfied with either the service or the communication with those support or the quality of the products sent, but I must add that one phone came normal, so 50 50 which you are lucky. Who does not take risks does not drink champagne as they say))

Evaluation is not to fly, but to the store. The store keeps your money until the maximum period, so people wait 2-3 months for orders or do not receive them at all. I will assume that this is not a store either. These are collective purchases, they agree on a wholesale lot, collect money as soon as they get the amount, purchase the goods and only then send them. The question is: where are you in this food chain, at the beginning - when they just started collecting money or at the end - when there is not much left and they will soon be ready to buy. And sometimes it happens that they do not get it and then you only wait for the dispatch for a month, they will give you an empty track (the track received from the logistics company, but the goods were not transferred to them). It is better to overpay on the popular Ali or Girbest than to take here and feel like a sucker.

I do not advise you to contact this "store". I ordered the Le Max 2 phone from them, I received it only 2 months later, after I wrote in support several times and also applied to the mastercard for chargeback. As soon as I received the phone, my jamb, without fully checking it, called the bank and canceled the application, which I later regretted, because there was a problem with non-working SIM cards, wrote about it to the store. They replied that a refund is possible only if I send the phone to China (I asked about payment for repairs in Russia, they refused), which I did. After 20 days, when I saw that the parcel was received by the Chinese, there was no return, and the support service was freezing, I will write to the chargeback again, what can you do, the phone ordered on 28.01 already at 11.05, I have no money or a phone))