Purchases at MAUDAU UA with cashback in Portugal

The store delays sending orders that are in stock for up to two weeks (but have not been shipped yet), perhaps they have gained a lot of customers, but the staff does not change, or maybe the specialists are such that they do not care how many of them are there - we will not work anyway! Take this into account when ordering.

I ordered goods there for 2 or 3 years, everything was always ok. But like everyone else now, I have a problem, I paid for the product at the new post office, I think I won’t review it, before everything was okay, but they brought me one box instead of two, the product is missing by 2600 hryvnias, expect an answer on this issue from support from 2 to 7 days)

After reading various reviews, I decided to try to place an order. I found what I was interested in at a good price, read that delivery to Silpo takes 1-2 days, ordered on October 7, 2024 and waited. The next day, I called to clarify, because the order is not tracked on the website, they answered that it will be in stock, most likely tomorrow, expect an SMS about arrival. 09.10 it never came, I left a request for a return call, because it was already not working time - no one called back. On 10/10/24, I called in the morning to find out if it would be delivered and when, because I was counting on the indicated 1-2 days, they said to wait during the day. I called in the evening ~ 18:00, the girl on the phone said that for some reason the store did not accept that something went wrong, so it was not delivered, they can place a new order for me, but it will be sent on 14.10 to report that something went wrong, no one planned , for everything you need to call and find out yourself, I refused, now I don't know how long I have to wait for a refund.

I was your client for about 2 years. I have always recommended you to my friends because of the excellent service and prices. But lately there have been problems with delivery (the last order had to be canceled, as it was promised to be sent every day, but it was not sent for 5 days. I placed an order on September 30, the website indicated that the shipment would be on October 1. The order was needed for October 4, Then I saw that the 1st order did not go, I called the hotline, they edited some product that was not available, and they told me that it would go the next day, and it was like that for a couple of days in a row, the operators promised that the order would be delivered today will go, every day. On October 4th, I called again and heard that the order is being sent with a delay of several days, and mine has not even been collected!!! Why should I deceive the client and write one delivery date on the website, but in fact, it is not known when even the operators don't understand when it will go. It's a shame because it used to be a very cool store with fast delivery. Not what it is now

I ordered more than a year on this site because of the speed of delivery - I needed a lot of baby products (food, diapers, etc.), and I had them all a day after ordering. Plus free shipping. The last time, the order dated September 30, 2024, I was completely disappointed. I wrote to the support service three times - they are fed the same "Your goods are collected in the warehouse, we will do everything possible to speed up the shipment." It's already the second week, there is no order. The support service responds only in Telegram (I wrote both on the website and on Instagram - no response). But the meaning of such answers, if they are the same.

I read the reviews, many were dissatisfied, but I found one where the girl said that the unpaid order was sent quickly. So she did. I made an order on October 3 with payment in arrears, and took it to the hospital on October 6. No problems, everything is in stock, very well packed. Delivery is free. Cashback is pending.

Twice they pierced the same order already paid for by me, if you don’t call – no one will remember) in a word, I don’t advise

I made an order, paid, I've been waiting for 10 days already, the order is still "on its way"... I won't set foot there again.

I gave this store a couple of chances and each time I couldn't do without calling the hotline, they write one date of dispatch, in the end they have not sent on time, but 5-7 days later than the specified date. The hotline apologizes, but does not solve the problem. Once they gave a discount on the next purchase as a change, but happily forgot about it. In general, the service is terrible and I do not recommend this store, since at the moment I am again waiting for goods from them that were supposed to be sent on 09/23, and today is already 09/26

I will leave another negative review. The last few orders were more or less delivered on time, so the rating is not one, but two stars. The last order - I paid, I'm waiting for delivery. No information for several days. I decided to find out from the support service. It turned out (according to the operator) that one of the products is no longer being delivered. Although, it is still available on the website, and most grocery stores sell it. But even if this is so - this did not become clear at the time of my request. And if there was no request - how long could I wait for a paid order? Why does the store itself not contact the buyer in such cases? A little lower there is a similar review from a buyer - he found out about the absence of the product only after his request. So, this is not the only case. Moreover, such atrocious service has not happened before. Just return to your previous standards and there will not be almost 100% negative reviews!

I ordered here for 2 years and everything was great, often free delivery to the door, some coupons, discounts, delivery was 3-5 days. And this year, something happened that caused big delays. The last time I bought there!!! I do not advise anyone!!! My order is paid, it was delayed by more than 2000, but I think it happens. She started calling after a week, 2-3 times, they said that there was a delay in the warehouse. 2 weeks passed, I got a call that the order was lost and I had to order again. I applied, they assured me that they would monitor it personally and there would be no delays, but I waited again for more than 2 weeks. There was 3 kg of powder that was paid for, so I didn't buy a new one, then I took a small one at the ATM, then I asked my mother to fill it up 2 times, because I thought it would just come. When the order did arrive, there wasn't exactly 3 kg of powder for UAH 500, and the check inside the box didn't have it either, but I paid on the website. They promised to return the money, at first they said that they had not received my payment, they read the bank's conditions that the money could take 30 days to arrive, I waited a month, called again and they said that the money was there! They promised a refund for the powder. 2 months passed, no money!!! I called the operator 2 times, because no one answers in the chat bot and no one contacts me about this issue!

It seems that the store was not bad, but lately there have been constant problems with terms and availability. There is no problem with cashback at all - not a single normally paid one. Every time you have to open disputes and prove something. Thank you, Lety solves everything. But there is no longer any desire to collect those checks and argue