Мінімальна сума замовлення для отримання кешбеку - 299 гривень.
Кешбек не нараховується за замовлення:
- оформлені через розсилку YVES ROCHER UA;
- оформлені через онлайн-версію друкованого каталогу YVES ROCHER UA;
- через мобільний додаток YVES ROCHER UA;
- з використанням офлайн-промокоду.
I made an order, but unfortunately, cashback was not credited ((((
Hello, Inna!
Thank you for informing.
We will try to find the reason for losing cashback by contacting the care service. We have already created it and are waiting for your answer in the "Help" section.
Sincerely,
LetyShops team
The cosmetics and fragrances are very decent. But cashback is neither promotional, nor credited! Unfortunately .. this is not the first time I have encountered this.
Olga, good afternoon!
Thanks for your feedback.
It is a pity that there were difficulties when placing orders in the YVES ROCHER store.
We want to understand the situation in detail, so we sent an application to our partners. As soon as something is known, Victoria's manager will announce in an open letter.
Keep in touch :)
Sincerely,
LetyShops team
The store is good, the cosmetics are great. But the osmetics arrived, but the cashback did not come. Solve the problem. Thank you.
Hello!
Thank you for your feedback. Do not worry if you have already received the goods and the order was placed taking into account all the rules for purchases with cashback - it will certainly be credited to your balance in the near future.
Each store we work with has a maximum period during which order data is processed.
The maximum term for crediting cashback for your order is 05.17. You can view this date yourself by hovering your mouse over the question mark next to the cashback status.
If there are delays with the cashback crediting, be sure to write. We will help you in this situation.
Have a nice day!
Sincerely,
LetyShops team
Cosmetics are great. The store is not very convenient. Three days have passed since the order was placed, and no one has provided any information about the order. Only after my call did the order come up. Cashback for some unknown reason was not counted.
Hello!
Thank you for your feedback. Unfortunately, we, like you, did not receive a reward for this order.
To understand the reasons for losing cashback and help you, we have created an appeal through the "Help" section of your personal account. We will wait for feedback and hope for a solution to the issue.
Good evening!
Sincerely,
LetyShops team