Зверни увагу!
very interesting, but it is not clear, I placed an order on 31.05, and the payment came immediately, a letter from Maudau that they have a delay with the goods, 03.06 a message that the payment went through today and a letter that you will receive the parcel soon, what kind of incomprehensible transactions?
Good afternoon, Alina :)
Thank you for your feedback and taking the time to talk :)
I hope I've helped you understand why you were notified twice about your order :)
I will be very happy to see you as our guest again :)
Have a nice and peaceful day!
Victoria - Quality control service specialist
service@maudau.com.ua
0 800 75 83 68
I placed an order on 05/16/24, and it was sent only on 05/23/24. The prices are also not the lowest.
Good afternoon, Eduard :)
Thank you for your feedback and sorry for the delay in sending your order :)
I am very grateful for the time spent in the conversation and the opportunity to agree on the situation :)
I hope that a small bonus will be able to correct the negative impression and we will see you again as a guest of the market of important things :)
I wish you a peaceful and beautiful day!
Karina - Quality control service specialist
service@maudau.com.ua
0 800 75 83 68
Indeed, there are some problems with delivery, it's just that the prices are good on the website, the selection is also very large. Everything always comes very nicely packaged. In addition, some protocol codes are always sent to Viber. With which it is even more profitable to order.
Thank you for the kind words!
This is some trash! I placed an order on May 7, the goods were needed in the maternity ward, I called today on the 18th and the order is still being collected, I had to give up already, because I will have time to give birth and be discharged, and such necessary things will still be on the way, I will have to buy them in the nearest store, because there is no way to wait! !! I was very upset, I would have known that it would be like this, I ordered everything from Eve a long time ago..
Good afternoon, Julia :)
Thank you for your feedback and time spent in our dialogue :)
First of all, please forgive me for the inconvenience and delay in sending the order, it is very unfortunate that you had to refuse the goods because of this :(
Indeed, we are currently experiencing a delay in shipping in stock :(
Our team is actively working on technical updates to improve the speed and quality of shipments, so I hope in the future we will have a chance to show you a better level of service :)
I hope that a small bonus will be able to correct the negative impression and I will see you again Guest of the market of important things :)
Karina - Quality control service specialist
service@maudau.com.ua
0 800 75 83 68
Scammers! Order from them only with cash on delivery!!! I placed an order for 2,586 hryvnias on April 30. Received on May 9 for 79 hryvnias and with a receipt for the entire order. They still can't return the money, because it seems like a lot of work to review the cameras that were put in the warehouse. And they play football all this time ... order 6009864
Good afternoon, Elena :)
Thank you for your feedback and please excuse the inconvenience :(
I apologize for the delay in resolving the issue
The funds have already been returned to your account :)
Olena, I am very sorry that such a situation happened, it is our fault and it should not be like this, every guest should always receive all their orders in a complete set :)
And every guest's issue should be resolved promptly and without any delays. For my part, I will do everything possible to prevent such situations from happening again. I will be glad if you continue to be a guest of our market and I will be glad to see your new orders :)
Have a nice day and a peaceful sky above your head!
Daria - Quality control service specialist
service@maudau.com.ua
0 800 75 83 68
Terrible delivery! I have been waiting for an order for 6 days!!! I contacted the support service twice, there was no reaction... the order is really important, because there are children's products that are already very necessary. I put 2 stars only because the prices at Maudau are really different from other stores (at Maudau it is much cheaper), but the wait and their inaction complaints are terrible
Good afternoon, Christina :)
Thank you for your honest feedback :)
We apologize for the long wait for your order, it shouldn't be :(
Our team is actively working on technical updates to improve the speed and quality of shipments :)
Unfortunately, it was not possible to contact you by phone, to solve your question, please write to us in Viber - tinyurl.com/ke4dbxy9 or Telegram - t.me/MAUDAUOKK_bot - we will do our best to help and correct the situation!
Victoria - Quality control service specialist
service@maudau.com.ua
0 800 75 83 68
The store seems to be still in the configuration stage, so there are some flaws in the system. Although support works and promises to fix everything, and fixes it. Also, if waiting for an order is not critical, then you can order at a good price, with free courier delivery (if there is a promotion) and everything is nicely packed. suits me :)
Thank you for taking the time to share your impressions! =)
This is the third time the delivery has been postponed without warning. The care service calls the quality control department and still there is no delivery without warning. They probably pack it so well that they can't deliver it in four days
Good afternoon, Maria :)
Thank you for your feedback and once again sorry for the inconvenience caused by the delay in shipping your order :(
I personally want to thank you for taking the time to talk to me on the phone and give me the opportunity to correct the situation :)
Our team is actively working on technical updates to improve the speed and quality of shipments, so I will be very happy to see you as our guest again :)
Have a nice and peaceful day :)
Karina Quality control service specialist
service@maudau.com.ua
0 800 75 83 68
The worst online store that I use. I am only tempted by good discounts and when there is free home delivery by courier. On the plus side: everything is packed very carefully and neatly, even glass bottles, detergents, etc. From the minuses: • The site is buggy • The date of sending the order does not correspond to the planned one (neither on the website, nor those received in the confirmation letter). Once I waited for an already paid order for more than two weeks, until I started calling and writing to the contacts on the website • possible adjustment of the order or late submission, since they are not collected day-to-day, and sometimes not even every other day - you also need to write to get the money back • practically no cashback is accrued. Strange correspondence of order numbers on the website and in confirmations and receipts. Only 1 or 2 orders out of 7 are automatically confirmed on the service, the 2nd order is not displayed at all. For those orders where the check was open, but due to the large amount of MAUDAU spam, I delete the messages from Maudau in batches, as well as the incoming electronic checks. And honestly, I don't want to look for them anymore - one of the disputes has been open for more than 4 months. And it doesn't matter which bank's card you use to pay online or pay after payment upon receipt. Of course, the amounts are not very large, but still.. • a lot of spam in the mail
Good afternoon, Elena :)
Thank you for your honest feedback and sorry for the inconvenience that happened during the order :(
I am grateful for the time spent in the conversation and the opportunity to agree on the situation :)
I hope that all further online purchases will be only with a positive experience :)
I will be very happy to see you as our guest again :)
Victoria
MAUDAU quality control service specialist
service@maudau.com.ua
0 800 75 83 68
Maudau is the worst marketplace in Ukraine that I have ever dealt with. I don't remember ANY order in the last few years, when there were no technical failures. The site is inconvenient, everything is constantly buggy. It takes hours to prove all this to the service of care and control. Cashback is not confirmed every time and disputes have to be opened. Thanks to Letishops, they solve everything. The only advantage is discounts on individual items, but even they are not always attractive when compared to other stores. I do not recommend
A buggy unfinished store, it is difficult to get cashback. In their personal account, in most cases, after payment, the status of unpaid does not change. complaints do not help - they do nothing for years. Accordingly, cashback is not automatically confirmed, you have to send a check and then wait for months. shame and shame, not a shop. I'm not talking about technical glitches
Good day, Andrew!
We are sorry for the inconvenience caused when placing your orders :(
We are very sorry that you were not satisfied with the service, and we need a little more information to help, so please send us a message on Viber - tinyurl.com/ke4dbxy9 or Telegram - t.me/MAUDAUOKK_bot - and we will do our best to fix the situation and received unpleasant impressions :)
MAUDAU Quality Control Team
service@maudau.com.ua
0 800 75 83 68