I made an order in BonPrix, paid. Cashback did not appear, well, it happens. I wrote an appeal, after 3 days I received a response - the store did not transfer the reward, nothing can be done because "the store does not consider requests for losing cashback." Why is this information not available on the Letishops page about the Bonprix store ?! The manager of the "care service" Anya Abdulhak advises to reissue the order. But how to do this if the store has sent a parcel today? At least they answered faster or made an online chat like other services. Why such an attitude towards buyers / clients? Please write on the BonPrix page that they do not consider your requests. If it were not for the offer of double cashback and my confidence that everything will be ok, I would not have made this order.
Good day!
Anya, we understand your emotions. It is also unpleasant for us when cashback is lost. Alas, at the moment partners are not considering requests for a specific order, so we cannot contact them to find out the reasons and receive a commission from which the cashback is formed. Previously, we went forward and compensated the bonus on the balance from the company, but we cannot do this all the time.
The response to the appeal was provided within 24 hours. We are working to respond even faster.
Your wishes about chat and information on the store page have been recorded.
Sincerely,
LetyShops team
I do everything according to the rules, turn off extensions, go to the mvideo store through letishop, make a purchase from one window, but no, they don't want to charge cashback, no one understands why, they offer to wait as much as 90 days, this is in the age of digital technologies.
This is the second major purchase from this store. It may therefore be unprofitable for them to pay more cashback, if a cashback of 3 or 4 rubles is immediately issued a notification pending.
Good afternoon, Valery!
Thank you for complying with the rules of shopping with cashback.
Sometimes, unfortunately, information about purchases does not appear in our order database. This is influenced by technical factors. We try to do our best to reduce the number of such situations.
If you lose your cashback, you need to create an application yourself in your personal account, in the "Orders and Finance" section, by filling out a special form (on the mobile version of the site or from a computer.
We see you have already submitted an application, it takes time to review it.
Soon information about cashback will appear in your personal account, we are already looking for it in the system.
Sincerely,
LetyShops team
Warned that it sucked, not the service, did not believe it. And one star is not enough for the so-called service. I came through the referral program, did everything right - and the order was made for the required amount, and the transition was recorded. As a result, cashback 0 was accrued. They couldn't explain anything plainly, they accrued 6 rubles of cashback from their own funds. But! In this case, the money is no longer credited under the ref program. How am I to blame that you have a joint on the joint? Despite the fact that according to your own "specialist" - dadada, we see everything, and the transition was made and the order was made, but these are the rules. What are the rules? To mow and then throw on the basis of their own jambs? Sucks, in general, I do not advise anyone. Not a newbie in this business, there is something to compare with. Below Misha Palkin writes about customer focus "I repeatedly contacted because of not receiving cashback, the support service always answered on time" Doesn’t bother you? Have you repeatedly applied for a cashback? If you have to constantly scratch out cashback - this is not the norm, someone has deceived you.
Good day!
Receiving a bonus is directly related to the cashback crediting, this is an automatic process.
Sometimes the information about orders does not enter the system and we do not receive a reward from the store. This, unfortunately, is what happened in our situation, so the registration bonus was automatically rejected.
Please do not jump to conclusions about the service.
We are always ready to help in any situation. Cashback for a purchase and a bonus for registering via a referral link are compensated.
We look forward to further cooperation. :)
Sincerely,
LetyShops team
Well, with this there are already two purchases that I make and I am not credited with the cashback that I deserted and nothing with which they say they give you a solution in a month and nothing that they solve better I will uninstall this or it is useless just wasted time getting into the store dsd the application better I go directly to shein without going to letyshops there is no benefit if you do not apply the cashback
Hello.
We are sorry that you have such a situation. We have contacted our partners to understand the reasons for the loss of your cashback. As soon as we receive the response, the manager will notify you.
We hope you appreciate the benefits of shopping through our service.
Sincerely,
LetyShops team
I have been using the service for a long time, customer orientation is at a high level, which is important for me. I contacted more than once because of the non-accrual of cashback, the support service always answered on time and went to the meeting. In particular, thanks to Anna Abdulhak for the promptness and clarification!
Good day!
Michael, thank you for sharing your review :) It is very pleasant to receive such comments, because we are doing our best for you.
Sincerely,
LetyShops team
This is at least stupid, it turns out that "in the Aliexpress store, you can find out the exact percentage only after placing an order." : /. Although it is written everywhere that the cashback service gives a pier of 5.5%, and even the LetiShops team cannot (in fact, does not want to) create a special tool that can check the exact% of the cashback, of the order amount, before buying ... In short, LetiShops is degrading! And now, in protest, I will accumulate the minimum withdrawal amount (already a little left) and switch to another cashback service, which are many times better than this one!)
Good day!
We understand that you want to know the percentage of return in advance. Alas, at the moment, AliExpress does not transmit the decoding of rates by product category. The percentage can be 1.5 or 5. If the conditions of partners change, we will add information on the store page.
We look forward to continuing our cooperation.
Sincerely,
LetyShops team
one star, perhaps, is still a lot. I'm not a newbie in terms of purchases through this system, but lately the system has been working with one continuous negative, namely: 1. constant dances with tambourines when calculating the cache, for almost every order. 2. interest on accrual has decreased, it used to be more interesting. 3. long waiting for the cache. 4. Tedious waiting for a response when contacting support. replies - more often formal standard unsubscriptions. 5. checking each order - whether the cash will be credited or not. 6. long withdrawal of funds (now this procedure is ahead, it’s even scary like that already)))) 7. the minimum withdrawal amount is 500 re. 8. waiting for a response from the partners of the system can take up to 4-6 weeks))) (did Magizoo store answer you or not?) there will be a bonus, but if through an appeal, then no). so bring your "friends" after that))) 10. for large purchases, cash is not charged at all. I think 10 points will be enough, but you can continue for a long time))))
Good day!
Vladislav, we appreciate our cooperation.
Cashback rates are set on the basis of agreements with partners. We always try to negotiate great deals for our users. We inform about them by mailing, as well as place offers of the burning cashback on the site.
When the order appears in our system, it takes more time for the store to process the data and transfer it through the affiliate program. Each store has its own terms, which are on the transition page. Also, the store can set its own conditions by limiting the goods for which it provides a commission. The amount of the order cannot affect the accrual, since the whole process is automatic.
Most withdrawal requests are processed within a few minutes. If suspicious activity is recorded in the account, the application is sent for additional verification. We take the commission for the transfer, so there is a limit for the withdrawal of funds.
The referral bonus is credited only for those orders that automatically appeared in the personal account. These are the rules of the referral program .
Sincerely,
LetyShops team
No one ever gave me anything and now I have discovered this company and I am delighted THANK YOU LetyShops
Good afternoon!
Thanks for being with us <3
Sincerely,
LetyShops team
I am very pleasantly surprised. I had a problem with my refund. I contacted the staff and the lady made every effort to solve the problem and it worked. At the same time, she was very nice and helpful :) I recommend
Good morning!
Thank you for your kind words. We are happy to help.
Greetings,
The LetyShops team