Purchases at Цитрус UA with cashback in Peru
Кешбек не нараховується:
- за передзамовлення;
- якщо в замовлення були внесені зміни (номер телефону, місце доставки, переоформлення тощо);
- при використанні програми лояльності "Цитрус Обмін";
- при частковій оплаті бонусами магазину;
- якщо замовлення було оформлене через оператора Служби підтримки;
- при оформленні через bu.ctrs.com.ua/;
- при оплаті від юридичної особи;
- за замовлення, оформлені через мобільний додаток Цитрус UA.
Кешбек нараховується тільки за замовлення з регіонів, в які магазин доставляє замовлення.
Reviews on Цитрус UA (119)
5 stars to letishop, for the quick response to the appeal, that cashback did not appear, and many thanks to all the employees, but citrus let down a bit, but still, everything was fixed
Good day!
Thank you for your appreciation :) We were glad to help.
Sincerely,
LetyShops team
Again, problems with cashback in Citrus. Apparently, Citrus "cares and respects very much" its customers. The last two times I ordered in Citrus and both cashbacks were canceled. Each time you have to contact the Letyshops support service. I highly do not recommend Citrus for my devil-may-care attitude.
Hello Bogdan!
Thank you for sharing your shopping experience through our service.
Cashback rejection and confirmation is an automatic process that is carried out based on the data entered into the system.
Reasons for rejecting cashback may be applied coupons or promotional codes that are incompatible with cashback, as well as changes to the order after placing through our service.
According to the data from your account, you have an open contact with the customer care service. With your help, we will definitely try to figure out the reasons for the non-accrual of cashback and help you resolve this issue.
Thank you for shopping with us. Have a good day!
Sincerely,
LetyShops team
12/17/2017 in the store citrus made a purchase of a set-top box for 2400 UAH. through Letishops. For a long time, cashback was not credited, now it is credited, but with a balance of 0 rubles.
Hello Gennady!
Thank you for your comment.
Under the terms of the cashback provision by Citrus UA store, from 01.11.2017 to 17.01.2018 cashback was accrued at a rate of 1.25% for only products from the Apple category (iPhone, iPad, Mac, AppleWatch, AppleTV). Cashback was not provided for other categories of goods.
If you have any questions about the operation of the service or the conditions for providing cashback - write.
Have a good day!
Sincerely,
LetyShops team
Cashback has not been confirmed for the last 3 months.
Hello, Alexander!
Thanks for the comment. We are glad to announce that the cashback for your order has already been credited to the balance automatically according to the data from the Citrus UA store.
If you have additional questions, please contact. Have a nice weekend!
Sincerely,
LetyShops team
Quickly, efficiently, everything is super.
01/27/2017 I bought a MacBook. As a result, after a month the cashback was not credited, but rejected. Another month passed and the technical support of Letishops also did not resolve this issue. In general, I do not recommend either Citrus or Letishops!
Good afternoon, Vlad!
Thank you for your feedback. Indeed, the cashback for your order has declined.
Confirmation and rejection of cashback occurs automatically based on the data that the store sends to us. Cashback for an order may be rejected if, after its registration, changes were made to the order, namely: a part of the order was redeemed, the position of goods in the order was changed, the method of delivery of the order, and other changes. You also need to place an order within one browser session and adhere to the rules for making purchases with cashback: https://letyshops.ru/pravila.
We have written a request to the appropriate store manager, who is responsible for cooperation with the Citrus UA store, in order to understand the reason for the rejection and are awaiting a response together with you. Unfortunately, no reply has been received yet. The delay is due to the fact that we do not cooperate with all stores / services directly, but through special programs, so communication becomes a little more complicated.
Vlad, we ask yours to wait a little longer. For our part, we promise that we will do our best to resolve the issue in your favor.
We really hope for your understanding. Have a nice day!
Sincerely,
LetyShops team
I ordered a smartphone on 02/19/2018, but there is still no cashback, as in the personal account, the payment is being processed. Although the smartphone has been received for a long time.
Hello Vasily!
Thank you for your feedback.
We are very sorry that you faced such a situation and the cashback was not displayed in your personal account. In order to help you in this situation, we have created an appeal through the "Help" section of your personal account.
We will be very grateful for your assistance. We are waiting for your information.
Have a productive week!
Sincerely,
LetyShops team
Almost 2 months have passed, cashback has not been credited.
Hello, Mark!
Thank you for your feedback. According to our data, the store has not yet transferred the reward for this order to us, so the cashback is pending with the amount of 0 rubles.
Most likely, the store does not provide a reward for the product you purchased. Please check the table again to see if funds are accrued for this category of goods. If so, be sure to contact us, we will try to help.
We would appreciate your feedback.
Sincerely,
LetyShops team
Cashback credited!!! Thanks to the support service, which helped with issues with this store. The slightest change in the order (for example, I changed the color of the phone) and the manager creates a new order and does not tell you this, and if this is not tracked, then the cashback will naturally not be credited. Also, after the expiration of the cashback crediting period, it was displayed only thanks to the support service and my request with an attached print screen confirming my payment for the goods.
