PRIMER15
15% de descuento o envío gratis en tu primera compra. Sin mínimo de compra. No incluidos productos con el sello Super Precio, ni productos de la marca Natural Greatness. No acumulable a otras promociones y/o cupones descuento. Un solo cupón por cliente y pedido. No aplica a productos de otros vendedores de Marketplace.
ENVIOGRATIS
15% de descuento o envío gratis en tu primera compra. Sin mínimo de compra. No incluidos productos con el sello Super Precio, ni productos de la marca Natural Greatness. No acumulable a otras promociones y/o cupones descuento. Un solo cupón por cliente y pedido. No aplica a productos de otros vendedores de Marketplace.
Well, I made an order of almost 60 Euros taking advantage of a 14% discount, I realized that everything is well enabled, what is my surprise, I do not receive the cashback, and on top of that, we have lost the bonus for having been registered through the link of a friend. The truth is that it's sad, the perfect order, it arrived without problems, but the cashback was not enabled, and I'm still waiting for a response to my open issue...
Hello!
We are very sorry for what happened. The loss of cashback can occur due to several factors: violation of the terms of the store, prolonged payment (more than an hour), use of promotional codes.
Don't worry, we have contacted the partners to solve a problem with your cashback. This process can take 3-4 months, and unfortunately we cannot speed it up. If we receive the positive response from the partners, we will definitely credit you the cashback in full.
If you have any questions, you can always contact us through the Help section of your account.
Greetings.
The LetyShops team
I placed my first order taking advantage of a 15% cashback increase. 24 hours later the cashback did not appear and I opened a request, letyshop says that it cannot find the cashback and that it is going to contact the store. I did not use any discount coupon since I did not reach the minimum and I preferred to use the 15% cashback instead of the 10% coupon. I hope they can credit the cashback soon since it was around €7.
Hello!
We are very sorry for the situation that occurred. We have already sent a request to the representatives of Tiendanimal and we hope to receive a response shortly. As soon as any news arrives, we will notify you immediately.
Greetings!
The LetyShops team
The downside is that if you use coupons as it says in the fine print, it does not credit you with any Cashback, so the approach is quite bad, since if I spend more than €100 on my dog's feed I prefer a 15% coupon, to credit a Cashback by cents. The truth is that I don't know who is going to buy No coupons if there are always any if you are a customer, so you always have to read the conditions so as not to be surprised.
Hello!
We understand you perfectly, but the conditions depend on the stores, not on us. We also do not receive anything if the user breaches those conditions.
Greetings!
The LetyShops team
I have made two orders in this store and they have given me the cashback without any problem. Without using any clear coupon. When you use a coupon it says they don't give you. regards
They take a long time to accredit and they usually reject it. I always have to claim, once LetyShop credited it to me as a bonus. I'm still waiting for a January purchase to be credited (we are in March 2022)
Hi Claudia!
We are sorry that you have such an experience with this store. We see that your cashback has been rejected due to the use of promotional codes. According to the conditions of Tiendanimal, the cashback is not credited in case of using some coupons and discount codes.
The approximate date of the accreditation of your purchase ends on July 22. If the refund will not be credited on time, please contact our customer service and we will help you.
A hug!
The LetyShops team
It is the second time that I buy, the first time it took a little longer than expected to approve the cashback, but finally they gave it to me before I came to claim. This second time I was surprised by how quickly they confirmed it. Both times the order arrived quickly and in perfect condition, yes, everything was fine.
Good!
Each store has its maximum refund confirmation time and it is confirmed within this indicated time. But it's wonderful that you received the prompt refund. Enjoy shopping!
All the best,
LetyShops team.
You always have to claim the cashback because it does not appear automatically... for the inconvenience that this entails, it is not worth it on many occasions. Fatal operation of this store!
Hello!
We are sorry that you have such an opinion. According to the information we have, the Telepizza cashback is registered in the normal way.
Unfortunately, in your account we have not found the requests for the search for the lost cashback. In order for us to find out the possible reasons for the loss of your cashback and return it, please create requests through the Help section of your account. If you have questions, do not hesitate to contact us through the Help section.
All the best.
The LetyShops team
They reject my cashback because I used a discount once I entered the page. I didn't read it anywhere and if so, it's absurd, this type of store lives by inflating your prices a little and then sending you 1001 discounts so that you buy at the price they really want you to buy, well of course I used a discount!
Hello!
We understand you very well, but the store has its conditions to pay the cashback. We have published all the information on the store page so that users can find it before buying and make a decision.
All the best.
The LetyShops team
I usually buy in this store and it is the only one I have problems with, I always have to claim the cashback, because it always appears that the maximum approval time has already passed. I put two stars because I always have to be pending to claim it and attach photos of the orders. Letyshops customer service always very correct and friendly.
Hello.
Thank you very much for valuing our work ❤
Sometimes partners need more time to process the information and transmit it to us. Sorry for the inconvenience.
All the best!
The LetyShops team