This store never credits cashback, they always deny it. I have placed 6 orders and all 6 have been denied. I do not recommend buying from this store.
Hello!
We apologize for any inconvenience. Your requests have been sent to our partners for review. We hope to receive your response soon and that it will be positive.
I had the same problem as in the previous comment, but they resolved it because I opened a dispute. I think it doesn't work well with Palacio de Hierro.
Hello!
We apologize for any inconvenience, we have already credited you with the cashback. We hope this doesn't happen again.