The cashback does not appear, despite having done everything correctly and sending screenshots of the entire process.
Hello.
We apologize for the situation that has occurred, situations of loss of cashback are not pleasant for us either. To address the issue, we have already contacted our partners and hope to receive a positive response soon.
Fatal! They do not accept cashback and you must send a screenshot with the final purchase
Good afternoon!
Don't worry, we have already sent the application to partners for review. As soon as we receive your response, the status of your request will be updated. We hope it is quick and affirmative ❤
Any questions, contact us in the "Help" section.
All the best,
the LetyShops team
With Lidl it's a lottery…. I do the same purchase process and sometimes you get the cashback and other times you don't…. I have a high amount pending... let's see what happens but it's not the first time it's happened to me. I don't think it's a letyshops problem, I've been using it for a long time. It happens to me with some stores still buying always doing the same steps.
Hello!
Thanks for sharing your experience. Lidl cashback is not credited for some products and unfortunately the store does not provide us with any details about the list of such products. We hope it doesn't happen again with your orders.
All the best,
the LetyShops team
With letyshop I have never had a problem but with Lidl in the last two purchases I have made the cashbank does not appear. I'm waiting for one... the customer service is very good, they have already been able to solve one for me, I hope they can solve the other one too.
Hello!
Thank you for writing about your experience with us. We are sorry for what happened with your cashback.
We have already sent the requests to the partners to find out the correct reason why your cashback was not registered and we are waiting for the response on query #2909080. Our agent will monitor the case and notify you as soon as any news arrives. Thank you very much for understanding.
All the best.
The LetyShops team
I have already bought twice in this store and neither time I get the cashback. I always have to claim it. So my experience is not good with this store.
Hello!
We are sorry that you have such an experience with this store. In order to understand the problem and find out the exact reason why the cashback was not displayed in our system, we will contact our partners. Don't worry, as soon as the answer arrives, our agent will notify you immediately.
We hope that situations like this will not happen again in the future.
Greetings!
The LetyShops team
After the payment is confirmed they take a long time to credit it to your account, I made the order in November and they confirmed it in April... but otherwise very well
Hello, Jenny!
Thank you for sharing your opinion. Each store has its own estimated time periods for refund crediting. You can always find them on the page of each store on our website. If you have questions, you can always contact us through the Help section of your account. We are always happy to help❤
All the best.
The LetyShops team