Зверни увагу!
Ще більше про користь покупок в мобільному додатку Sinsay ти можеш дізнатись в нашій статті.
Congratulations! I am generally satisfied with the store, I have been ordering for several years, there are very rare nuances, but they are insignificant. I am interested in one question: how long does it take for points to be credited for a purchase? I have already received two parcels, and there are no points yet…
Good day!
Thank you for sharing your experience. It's nice to hear that you enjoy ordering from this store.
Regarding points in Sinsay. This is an internal bonus system of the store itself, and, unfortunately, we do not have access to information about the timing of their accrual or the status of your bonuses. To get an accurate answer, please contact Sinsay support.
If you need help with cashback, we are always here and will be happy to help ❤️
Terrible service! I returned the goods on September 20 (order number 104508590615), the money has not been returned yet. The cup and lid for the container arrived broken, the container on wheels, arrived without wheels, it is impossible to get an answer, bots everywhere
Good day!
I'm very sorry that you're in this situation.
Unfortunately, we do not have access to information regarding shipping, returns, or product quality. We recommend contacting Sinsay support again. They can check the status of your refund and provide a solution for damaged products.
We sincerely hope that everything will work out for the best.
They rejected the cashback that I was waiting for for a long time. A considerable amount, because the order number was indicated incorrectly. And I am here somehow because the wrong number was indicated in the application. I can't file a complaint. Disappointed.
Good day!
The store rejected the cashback because the order was placed without permission to process cookies.
The care service manager wrote detailed recommendations and accrued a bonus in the application (section "Help"). ❤
I transferred it to the app, it's been three days since I placed the order, and there's not a single message that cashback will be credited for this purchase.
Good day!
When cashback is not displayed in your account after making a purchase, you need to create a search request in the "My Cashback" section of your personal account. If there were no violations of the store's terms and conditions and the rules for purchases with cashback, a request is automatically submitted to partners.
The "Pending" request and tips on the process of reviewing it will appear in the order list.
Write to us through the "Help" section if you have any questions ;)
Everything was fine, but the jars for loose items were broken during delivery, but I discovered it when the courier sent it. It's sad that all the jars arrived well, but two jars were not packed well enough and broke.
Good day!
I'm very sorry that such a nuisance happened.
We recommend contacting Sinsay store support — they will quickly help you sort everything out. We also keep our fingers crossed that the issue is resolved as best as possible ❤
Terrible service! I returned the goods on 17.06 for the amount of 1700 UAH. The money has not been returned yet. I do not recommend!
Good day!
We would really like to make your experience more enjoyable.
Refunds can indeed take some time. We recommend that you double-check the status of your refund directly with Sinsay store support.