Кешбек нараховується тільки за замовлення з регіонів, в які магазин доставляє замовлення.
Якщо в тебе є запитання стосовно кешбеку - напиши в Службу турботи про клієнтів LetyShops. А якщо кешбек не зʼявився чи відхилився - подай заявку в особистому кабінеті.
Good afternoon, I would like to share my feedback about the Foxtrot store and the Fly Shop cashback service in a purchase with cashback. I placed an order through a cashback service, but it turned out that this pick-up point only had display products, - I asked to change the pick-up point to another store, - at this moment my order is canceled and a new one is created. Those. changing even an insignificant detail in the order - do not expect cashback. After I received a letter about the cancellation of the accrued cashback, I contacted the support service of Lety Shop, they explained to me that since the order was changed, in fact, it was canceled, and I was not entitled to the cashback, but for the first time I was credited from my fund. For which many thanks to them!
Good day!
Stella, thanks for sharing your experience. We were glad to help :)
Since the order was reissued by the store manager, the cashback was rejected.
For successful enrollment, we advise you to re-register it by going through our service, as well as follow the rules for making purchases .
Sincerely,
LetyShops team
I chose to purchase in this store solely because of the more favorable conditions for cashback. As many have written here, in the end, when ordering, no cashback was automatically credited. Created an appeal to the Support Service. As a result, the 4th day went - and in response there was silence. The first time I have this with Leti. Deeply disappointed. Leti has always been distinguished by the quality and efficiency of his support, but apparently bad times have come for the company.
Hello Pavel!
Sorry for making you wait a long time for an answer. Now, we really answer with a delay. But there is no reason for concern, we will definitely help resolve the issue. Ira's manager is already waiting for feedback from you in his address.
Sincerely,
LetyShops team
made an order today on this site. cache back did not wait. did not even appear in the list of my orders, although the confirmation of the order came by text message from foxtrot.
made an order again today. so the cache back does not count. did everything according to the rules. I do not recommend Foxtrot as a cashback store.
Good afternoon, Ivan!
To find out why this happened, we created an appeal in the "Help" section. The manager is waiting for your answer.
Sincerely,
the LetyShops team
We made the first order for 17,000 - cashback was charged in a couple of minutes, but had to re-order (literally 20 minutes after the first), went as before through the service Letishops, everything was processed, but the second cashback was not charged. We needed delayed delivery and as it turned out, the store placed a new order and all documents not on the day of the actual order, but on the day of sending the goods by New Mail, so all confirming documents made on the date has no second order. On his own initiative and with the support of the care service, Letishops compensated most of the cashback at his own expense, for which I thank them very much!
Good afternoon, Svetlana.
We are also sorry that this situation has arisen. We hope the next purchases with cashback will be successful and enjoyable;)
Sincerely,
the LetyShops team
I was led to an increased cashback, although the price was like everyone else's. I waited for him to appear on the lists, but unfortunately he never appeared. I read about negative experiences in reviews and hoped that I would be lucky. But no. This was not the case with other stores. I do not recommend it. The fly team is great, I got a consolation bonus from them. Everyone decides for himself.
Good day!
Situations of losing cashback are also unpleasant for us.
To clarify the reason, we turned to partners. Today we checked the information on request. Partners transferred commission for the order. Unfortunately, information on your purchase was lost for technical reasons.
We were happy to help.
Sincerely,
LetyShops team
My favorite store! Goods, prices, personnel, discounts, cash.
There are always many problems with the foxtrot store, and not only in terms of cashback, the staff is rude and does not help to solve your problems that constantly arise in this store. I buy there only when there is a large cashback for Letishops, since without cashback I would take similar goods in other stores. And again, only in the foxtrot cashback problems are always counted every other time. Thanks to the Letyshops care service, who always promptly help resolve issues with this store. Even once they credited the cashback in advance, at their own expense, although the store itself has not yet had time to confirm. Letyshops 5 stars Foxtrot 2 stars.
Hello!
Thank you for sharing your shopping experience.
We make the service as user-friendly as possible.
Whatever you expect, we have confirmed the cashback. We think that soon the partners will transfer the commission for the order. The store has established itself as a reliable partner.
If you have any questions, please write.
Sincerely,
LetyShops team
The store of norms, but the employees, in particular, the sellers themselves, when asked how the grill turns on in the stove, I quote: "look at youtube, I don't know" but for cashback this is a different story for the second time I make purchases here and each time you need to contact the support service letyshops PS letyshops you are super
Vladimir, good afternoon!
Thanks for the comment.
It is a pity that such a situation has occurred. We hope this will not happen again.
Here are some tips to help you save cash back in the future:
- disable third-party extensions and blockers in the browser before placing an order;
- follow the conditions that are published on the store pages;
- adhere to the basic rules of shopping.
Write, if anything :)
Sincerely,
LetyShops team
Of all the stores, only Foxtrot had problems. They reissue the same order several times under different pretexts - and there is no cashback. Only after contacting the letyshops care service and thanks to their goodwill did the cashback return to me. This is not an anti-advertising of the store, but just facts, be careful in such cases.
good day, Elena!
Thank you for informing.
Sometimes, orders in stores can be reissued for various reasons. We believe these are isolated cases. We hope this will not happen again.
Thank you for shopping with us. Have a nice day!
Sincerely,
LetyShops team